26% of feedback is Process related
Top Age Profile: 25-34
Top Channel Preference: App
I like it
Very nice i like it but this is superReviewed on 14th April 2021Maksymilian
Quick and easy
Quick and easy to use. Had a couple of problems with the amount being collected but this was quickly resolved by their support staff.Reviewed on 5th July email@example.com
Great company full stop. Very goodReviewed on 28th April 2020Harry Gray
Avoid - poor and lacking service!
AfforditNOW financed a course for a provider that went bust - AfforditNOW's response has been... Read more
AfforditNOW financed a course for a provider that went bust - AfforditNOW's response has been dreadful.
I signed up to a course and was moving along. As it happens the learning provider went into administration. On the day it happened, I informed the AfforditNOW and was told they would be investigating and they would get back to me soon. At that point the customer service staff appear to be unaware of what had happened.
In the two weeks that have passed since then:
1) They have provided confusing/conflicting information.
2) I have had to chase them several times because but all their staff are giving me is the same as day one 'we are investigating and we would get back to you soon'.
3) Have not received a resolution.
4) Received a very poor customer service.
When asking for my query to be escalated they refused to transfer me to a manager. They told a manager called 'Clair' would be calling me, instead I had an ACTING team leader name Gina call and provide no meaningful information at all. In summary her message was: we are gathering more information (won't say what information or from whom) and we don't know when this will be resolved.
This is absolutely poor, I have always made my payments and kept up to date. I would expect much better. In summary if you can find another company please do so and avoid yourself the hassle.Reviewed on 27th November 2019Brayan
Really reliable and true to there word
Very reliable and trustworthy, I would definitely recommend itReviewed on 30th June 2019Kyle
Apple Watch through vitality
Overall very good easy to use and easy to get everything through on time.Reviewed on 23rd June 2019Mathew
Quick & Easy way forward
A simple and easy step in the right direction when it comes to buying items and spreading the cost without the extortionate interest rates most other companies usually apply. I'm a big fan...Reviewed on 22nd June 2019valfilmer
So good I’d use them again, really helpful serviceReviewed on 21st June 2019Bradley
Never had any trouble getting in contact with them if we need too. Helpful.Reviewed on 19th June 2019Adele
Def use again
Was really easy to apply got kept up to date saying when monthly payment was coming out and when it was successful every monthReviewed on 18th June 2019Joanne green
It was a quick and easy payment plan
It was easy to set up and the online account management made it easier to manage the. All-in-all, everything I would expect.Reviewed on 14th June 2019Pritie Patel
Easy and reliable to use afford itReviewed on 13th June 2019Shanty Abraham
Straightforward & simple finance.
The arrangement & application process for finance with Afford It Now couldn't have been easier & clearer. Once applied, the finance was authorised quickly & smoothly. Recommend.Reviewed on 12th June 2019Anthony Virtue
Great customer service
I contacted Afford It Now team once and they were very prompt in replying. They answered my query in a very professional manner.... Read more
I contacted Afford It Now team once and they were very prompt in replying. They answered my query in a very professional manner.
On a second occasion they contacted me to advise they made a mistake but they corrected it straight away. I was impressed by them being so proactive and courteous. I highly recommend Afford It Now.Reviewed on 11th June 2019Lina Ivanova
They offer excellent customer service.Reviewed on 11th June 2019Arlene Villareal
Easy to access
The ease of getting assessed is phenomenalReviewed on 11th June 2019A Khanna
Will definitely recommend this company
Quick and easy to apply. Quick to answer queries via telephone. Staff are approachable and friendlyReviewed on 10th June 2019Roilan Maranan
Does what it says on the tin
As the title, they were quick and efficient to get the job done and that's about it. Don't really hear from them so assuming they are getting my paymentsReviewed on 10th June 2019Amin
Very easy process to complete all documentation and legalities for new regReviewed on 10th June 2019RachC
I have had a a few short term loans with this company through my vitality plan and they are really good at keeping you up to date with where you are up to and any issues that may have occurredReviewed on 10th June 2019GLloyd
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