Write a review

first direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.38 (8 reviews)

View other first direct products

3.74

Based on 8 reviews, last reviewed 8th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

13%

3 star

2 star

38%

Latest highest rating:

5

I have two cars and my house insured with first dire... I have two cars and my house insured with first direct, they are excellent Reviewed on: 8th October 2024

Latest lowest rating:

1

Unscrupulous When cancelling car insurance (as I no longer had car ) was charged £86 and was verbally assured 3 times that £43 would be returned to me. After I pa... Read more Reviewed on: 31st January 2022

Read all reviews See your review

About this product

First Direct car insurance reviews on Smart Money People come from drivers like you! You can read these honest First Direct car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used First Direct before, you too can write a short First Direct car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

first direct Car Insurance reviews (8)

Review of the first direct, Car Insurance:

Unscrupulous

When cancelling car insurance (as I no longer had car ) was charged £86 and was verbally assured 3 times that £43 would be returned to me. After I paid up was then told that I wouldn't be case after all. Unscrupulous liars and swindlers .Take your hard earned cash. I dread to think how unhelpful they would have been in the event of a car accident Reviewed on: 31st January 2022

I have two cars and my house insured with first dire...

I have two cars and my house insured with first direct, they are excellent Reviewed on: 8th October 2024

Crap company

Would not accept cancellation via email. Charged us £30 to cancel over the phone. Really would not recommend, stay well clear. Reviewed on: 13th January 2022

Not worth even one star

Not a good experience, not very helpful, not great customer service, Would not use again. Reviewed on: 10th August 2020

Friendly and helpful

I used this company to find provisional car insurance they were very helpful and offered a great price Reviewed on: 22nd September 2016

Great Car Insurance, fully covered for a great price.

Contacted First Direct on the telephone about car insurance, always had the most helpful and understanding operators who did their absolute best to get an amazing quote, everything was clearly explained and expertly dealt with. Reviewed on: 13th August 2016

What car insurance should be like from the bank that wins awards yearly

Simply brilliant. Why aren't others as good or as easy to understand. Perhaps because FD have pioneered the banking sector (yep despite being owned by HSBC - sic) they adopt that policy with all their products. Are people really scared by different? Reviewed on: 1st August 2016

Very good

I have been with this company 2 years they offer very good rates for provisional drivers Reviewed on: 19th February 2016

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub