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Home Protect: Home Insurance reviews

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1.65
Based on 28 reviews, last reviewed 30th Aug 2024
200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
14%
See only 4 star reviews
4%
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11%
See only 2 star reviews
4%
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67%

Latest highest rating:

5

Excellent insurance - Home Protect Good policy coverage - eg on prior convictions and full legal expenses. Helpful staff. Easy to read the documentation. Competitively priced. Reviewed on: 24th August 2024
david lilburn's avatar
david lilburn

Latest lowest rating:

1

Beyond Awful Service Came out to fix a water leak on my toilet, so turned water off and left me without a Toilet. Recalling my money and using a proper Insurance company. ... Read more Reviewed on: 30th August 2024
John Highcock's avatar
John Highcock
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About this product

Finding a new insurance provider can be daunting with so many options on the market. At Smart Money People, we want to make this process as simple as possible for you. We collect Homeprotect home insurance reviews to help you make an informed decision when choosing your new provider.

Homeprotect is underwritten by AXA Insurance to provide a range of home insurance policies. Choose between contents and buildings insurance, or select a combined policy of the two. Homeprotect also offers specialist home insurance for a variety of circumstances. Standard buildings and contents policies come with basic legal expenses and home emergency cover. These are upgradable for more comprehensive protection.

Does Homeprotect sound like the right provider for you? Check out our Homeprotect home insurance reviews to gain valuable insight into the provider and its policies. Find out how satisfied customers are with the customer service they have received. Learn about what you can expect from the claims process, and more.

Have you had a home insurance policy with Homeprotect? Share your honest experience with others on Smart Money People. Tell us what policy you chose and whether you selected any additional extras. Were you satisfied with the cost of your premium for the level of cover you received? Did you secure cover with Homeprotect despite having unique home circumstances? Have you made a claim on your policy, and if so, how well was it handled? Leave a Homeprotect home insurance review today.

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Home Protect Home Insurance reviews (28)

Non-existent customer service

1
Like other reviewers I have found HomeProtect's customer service, IT support and banking to be appalling. I took my policy out in April 2022 and every single month HomeProtect fail to take the payment. My bank says the direct debit is set up, HomeProtect say it is set up and yet every single month they fail to take the payment and I have to call up and make payment. They fail to respond to all emails, they never send confirmation emails they say they will, they pass you from handler to handler during each call. An Insurer who cannot handle basics of taking direct debit payments is very concerning, I dred to think how badly they would handle any claim. I wish I had never come accross them. DO NOT USE HomeProtect, shop around and use a competent Insurer. Reviewed on: 31st July 2022
Mrs K's avatar
Mrs K

My first experience with HomeProtect was disastrous

1
My first experience with HomeProtect was extremely negative. I signed insurance Policy Ref: C28/0673726 on March 18, 2022. What happened: I decided to change direct debit bank. I called and notified HomeProtect. On June 24, I received an official confirmation from HomeProtect about the change of bank details. However, when the time came for the next month payment (£78.39) the company used the old details (I was notified by the bank where I closed the account) and HomeProtect, of course, did not receive money. On June 30 HomeProtect notified me that my most recent instalment of £78.39 hasn't been paid, due to insufficient funds. I have been fined (£20) and I was informed that a loan agreement (at a rate of 12%) should come into effect. I called HomeProtect and begged them to use new payment details that I had previously informed them off and which they officially confirmed. In vain. They kept claiming that they used the new details. I contacted the new bank and got confirmation that HomeProtect has not made any attempt to collect the payment. What I did: I realized that I was in a dangerous situation. Having money, I could make a payment because of unprofessional and incomprehensible actions of HomeProtect. I called HomeProtect again and said I didn't want to make monthly payments. I want to pay the entire balance before the end of the contract in a lump sum. This conversation took place on June 30. My new bank confirmed that HomeProtect received the amount (£655.02) on July 1. Until now (today is the 10th of July 2022) I do not have official confirmation from HomeProtect that my financial obligations to HomeProtect have been repaid in full. My calls with inquiries to HomeProtect did not lead to any results. As a result: 1. I have already suffered financial losses (I paid a fine (£20) for HomeProtect mistake in the client's payment details). 2. I am in a state of uncertainty. The company refuses to acknowledge receipt of my money in the amount of £655.02. 3. All I hope is they don't try to get more money from me. My advice: NEVER USE HomeProtect! IT IS DANGEROUS! Reviewed on: 9th July 2022
Marina's avatar
Marina

Appalling insurance company. Avoid.

1
Appaling insurance provider. AVOID. HomeProtect does not provide protection, they do not even provide excuses - they simply ignore you, for months. Read the reviews - all positive ones are from people who have never had to make a claim. I called HomeProtect to make a claim against my Policy, to be told "we accidentally cancelled your policy without telling you, our accounts made an admin error, goodbye". They eventually admitted error, reinstated my Policy, took my money, authorised my claim, but are now neglecting to pay me the money they owe me. If you call, you are put on hold for hours, day after day. And they do not respond to emails. So I am out of pocket, stressed, and struggling to take more time off work to sit on hrs of unreasonable holding pattern that amount to nothing. Reviewed on: 13th March 2022
Jana's avatar
Jana

Very affordable insurance with great cover

5
Very fairly priced, with great cover Reviewed on: 22nd July 2019
Sven Imber's avatar
Sven Imber

Good company

4
Straightforward service, easy to understand insurance plans, good customer service Reviewed on: 16th July 2019
mccattack's avatar
mccattack

Good comprehensive insurance

5
Fantastically good value for money insurance which provides security for essentially every single potential incident. Reviewed on: 7th July 2019
Leszek Ekert's avatar
Leszek Ekert

value

3
excellent value for money and service Reviewed on: 6th July 2019
sam brown's avatar
sam brown

CheekyCharges Campaigner

3
Its ok but very expensive as we are apparantly on a flood plain and nobody else will insure us Reviewed on: 13th March 2016
Dean Beardon's avatar
Dean Beardon

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