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Home Protect: Home Insurance reviews

Name: Home Insurance
Rating: 1.91 (33 reviews)

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1.70

Based on 33 reviews, last reviewed 9th Apr 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

15%

70%

Latest highest rating:

5

Iv not really had any experience yet but what iv hea... Iv not really had any experience yet but what iv heard it's a good excellent service tou provid Reviewed on: 8th October 2024

Latest lowest rating:

1

They have their own rules - you say your house will... They have their own rules - you say your house will cost x to rebuild, they randomly add value to that (in case building costs go up). But if it costs... Read more Reviewed on: 9th April 2025

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About this product

Finding a new insurance provider can be daunting with so many options on the market. At Smart Money People, we want to make this process as simple as possible for you. We collect Homeprotect home insurance reviews to help you make an informed decision when choosing your new provider.

Homeprotect is underwritten by AXA Insurance to provide a range of home insurance policies. Choose between contents and buildings insurance, or select a combined policy of the two. ...

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Home Protect Home Insurance reviews (33)

Cancelled my home insurance and was sent a default on my credit rating

I had my house insurance buildings and contents cover with Home Protect and called them mid policy with two months remaining to cancel the policy as I had sold my house and was moving in with my parents whilst waiting for my house purchase to complete. I was advised that I had to pay £50 cancellation fee on the £15.73 a month policy with two months left to run. This was waived by a manager as more than the monthly payments remaining. The two months passed and then I received ... Reviewed on: 6th March 2023

Avoid at all costs

Home emergency - called to make claim - after many hours in a queue gave up and completed their online form. Acknowledgement email says they'll be in touch swiftly. A month later and I've still not heard. Completed their complaints form and was promised a reply in 2 days - 10 days later no response. Cannot get through on the phone, emails never responded to. Will be raising with ombudsman. Reviewed on: 2nd February 2023

Poor Claims Service

Negligent service, ignore your emails. I have an emergency and i've been waiting 2 months for a reply! Reviewed on: 7th January 2023

Hope your premium covers your claim

We have HomeProtect buildings and contents insurance, we made a claim in July and after 20 emails, hours on the phone I still haven't had any correspondence with reference my claim My online account doesn't even have the claim showing!! Absolutely disgraceful service they should not be entitled to be an insurance company. Reviewed on: 8th November 2022

Steer clear not interested in customer service

Very poor service, 3 months so far with a claim. Raised a complaint and they used the complaint instead of my claim. Email and call and no response what so ever. I'm afraid if I need any other claims. Reviewed on: 14th October 2022

Non-existent customer service

Like other reviewers I have found HomeProtect's customer service, IT support and banking to be appalling. I took my policy out in April 2022 and every single month HomeProtect fail to take the payment. My bank says the direct debit is set up, HomeProtect say it is set up and yet every single month they fail to take the payment and I have to call up and make payment. They fail to respond to all emails, they never send confirmation emails they say they will, they pass you from han... Reviewed on: 31st July 2022

My first experience with HomeProtect was disastrous

My first experience with HomeProtect was extremely negative. I signed insurance Policy Ref: C28/0673726 on March 18, 2022. What happened: I decided to change direct debit bank. I called and notified HomeProtect. On June 24, I received an official confirmation from HomeProtect about the change of bank details. However, when the time came for the next month payment (£78.39) the company used the old details (I was notified by the bank where I closed the account) and HomeProtect, o... Reviewed on: 9th July 2022

Appalling insurance company. Avoid.

Appaling insurance provider. AVOID. HomeProtect does not provide protection, they do not even provide excuses - they simply ignore you, for months. Read the reviews - all positive ones are from people who have never had to make a claim. I called HomeProtect to make a claim against my Policy, to be told "we accidentally cancelled your policy without telling you, our accounts made an admin error, goodbye". They eventually admitted error, reinstated my Policy, took my money, auth... Reviewed on: 13th March 2022

Very affordable insurance with great cover

Very fairly priced, with great cover Reviewed on: 22nd July 2019

Good company

Straightforward service, easy to understand insurance plans, good customer service Reviewed on: 16th July 2019

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