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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.28 (158 reviews)

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4.28

Based on 158 reviews, last reviewed 1st Jun 2026

41% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

63%

13%

19%

Latest highest rating:

5

Seamless renewal Seamless renewal without ridiculous change in price. Reviewed on: 1st June 2026

Latest lowest rating:

1

Cancellation 'Administration' charges horrendous! We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment made) on an empty house ... Read more Reviewed on: 23rd April 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (158)

Seamless renewal

Seamless renewal without ridiculous change in price. Reviewed on: 1st June 2026

Nothing to report really.

Nothing to report really, no claims made not needed to call customer services. The policy is just there! giving the protection and peace of mind we need. At a good price. Long may it contiue! Reviewed on: 31st May 2026

Very user friendly website.

Very user friendly website. It was easy to find options that suited my need. Reviewed on: 30th May 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Angela! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 1st June 2026

Homeprotect is a good value contents insurance which...

Homeprotect is a good value contents insurance which has clear policy documentation/ Reviewed on: 29th May 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Tony! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 1st June 2026

Home protect says what it does on the tin

Lukerly not had to call for anything nasty but excellent service always helpful Reviewed on: 29th May 2026

Reply from Homeprotect Your 5-star feedback made our day, Robert! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 1st June 2026

Delighted with Home protect

We have been with Home protect for years and always delighted. They make renewal easy. I have an home office and they have been helpful to include in policy. Reviewed on: 29th May 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Evan! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 1st June 2026

I have been with Home Protect for a while now...

I have been with Home Protect for a while now and have found them to be very helpful and the correspondences I receive from them are always clear and easy to follow and usually very informative. I recently renewed my annual policy with them and discovered that my premium had in fact decreased in price! Great News for me! and a rare thing in the current economic climate, so Well Done! to the people at HP I know I'm counting every penny and every little helps as they say. Reviewed on: 27th May 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 1st June 2026

No issues simple to renew and use the online chat.

No issues simple to renew and use the online chat. Easier to change card details when old on needed updating Reviewed on: 20th May 2026

Reply from Homeprotect Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 25th May 2026

Great Service all round.

Great Service all round. Very happy with everything. Reviewed on: 19th May 2026

Reply from Homeprotect Your 5-star feedback made our day, Richard! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 19th May 2026

Helpful staff and able to reduce payment by a nice a...

Helpful staff and able to reduce payment by a nice amount. Reviewed on: 17th May 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Scott! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 19th May 2026

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