Write a review

Newsletter

Go to business site

Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.45 (251 reviews)

View other Homeprotect products

4.45

Based on 251 reviews, last reviewed 14th Oct 2026

12% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

67%

16%

13%

Latest highest rating:

5

Not had to make a claim but found the site/app easy... Not had to make a claim but found the site/app easy to use and Comms always clear. Reviewed on: 14th October 2026

Latest lowest rating:

1

AVOID - no actual protection offered I contacted the emergency protect line at 18:20 as the entire 120 litres of water in my hot water cylinder was streaming through the ceiling. An appoi... Read more Reviewed on: 30th July 2026

Visit provider site Read all reviews Write a review

About this product

AXA Insurance is the lead underwriter for Home Insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

Review Homeprotect: Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Homeprotect Home insurance reviews (251)

Not had to make a claim but found the site/app easy...

Not had to make a claim but found the site/app easy to use and Comms always clear. Reviewed on: 14th October 2026

Whilst I have never had a claim, I have always found...

Whilst I have never had a claim, I have always found my home insurance quotations from Homeprotect to be very reasonable, their application process very straightforward and their overall response to queries very quick and efficient. Reviewed on: 14th October 2026

Renewing made easy

Renewing my home insurance with Homeprotect was a very easy process, with my renewal documents easy to access, my preferred insurer was on any other comparison sites. Reviewed on: 14th October 2026

Possible claim.

I feel confident that if I had to make a claim it would be dealt with promptly and fairly. Reviewed on: 13th October 2026

Five star customer service.

Customer service excellent when I needed to update a few details on my renewal Reviewed on: 10th October 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Angela! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 12th October 2026

Easy to renew but no experience of making a claim.

Easy to renew but no experience of making a claim. Not the most competitive cost. Reviewed on: 8th October 2026

Reply from Homeprotect Thank you for the positive feedback! We are working hard to improve the portal all the time. Thank you, The Homeprotect Team. Response date: 12th October 2026

Very good service but a bit expensive

Very good service but a bit expensive Reviewed on: 8th October 2026

Reply from Homeprotect Thank you for the positive feedback, James! We’re glad you had a good experience with us. We are working hard to improve the portal all the time. Thank you, The Homeprotect Team. Response date: 12th October 2026

Excellent price and easy to complete!

Excellent price (cheaper than the first year) and easy to complete, very happy to start a second year with Homeprotect. Reviewed on: 6th October 2026

Reply from Homeprotect Thank you so much for your amazing review, Seamus! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 12th October 2026

Great service, love the easy renewal and great price!

Great service, love the easy renewal and great price! Reviewed on: 5th October 2026

Reply from Homeprotect We’re delighted to see your 5-star review,Laura! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 6th October 2026

Very quick response to application

Very quick response to application Reviewed on: 5th October 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 6th October 2026

Do you have a different Homeprotect product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Home Insurance
from Leek Building Society 4.57 from 26 reviews
Landlord Insurance
from Simply Business 4.47 from 95 reviews
Home insurance
from Policy Expert 4.71 from 9163 reviews

Want to see more from Homeprotect?

Landlord insurance
from Homeprotect 4.17 from 5 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub