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Home Protect: Home Insurance reviews

Name: Home Insurance
Rating: 1.93 (28 reviews)

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1.64

Based on 28 reviews, last reviewed 30th Aug 2024

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

14%

11%

67%

Latest highest rating:

5

Excellent insurance - Home Protect Good policy coverage - eg on prior convictions and full legal expenses. Helpful staff. Easy to read the documentation. Competitively priced. Reviewed on: 24th August 2024

Latest lowest rating:

1

Beyond Awful Service Came out to fix a water leak on my toilet, so turned water off and left me without a Toilet. Recalling my money and using a proper Insurance company. ... Read more Reviewed on: 30th August 2024

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About the Home Insurance

Finding a new insurance provider can be daunting with so many options on the market. At Smart Money People, we want to make this process as simple as possible for you. We collect Homeprotect home insurance reviews to help you make an informed decision when choosing your new provider.

Homeprotect is underwritten by AXA Insurance to provide a range of home insurance policies. Choose between contents and buildings insurance, or select a combined policy of the two. Homeprotect also offers specialist home insurance for a variety of circumstances. Standard buildings and contents policies come with basic legal expenses and home emergency cover. These are upgradable for more comprehensive protection.

Does Homeprotect sound like the right provider for you? Check out our Homeprotect home insurance reviews to gain valuable insight into the provider and its policies. Find out how satisfied customers are with the customer service they have received. Learn about what you can expect from the claims process, and more.

Have you had a home insurance policy with Homeprotect? Share your honest experience with others on Smart Money People. Tell us what policy you chose and whether you selected any additional extras. Were you satisfied with the cost of your premium for the level of cover you received? Did you secure cover with Homeprotect despite having unique home circumstances? Have you made a claim on your policy, and if so, how well was it handled? Leave a Homeprotect home insurance review today.

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Home Protect Home Insurance reviews (28)

Beyond Awful Service

Came out to fix a water leak on my toilet, so turned water off and left me without a Toilet. Recalling my money and using a proper Insurance company. Dont waste your time despite me being disabled just fluff you off on the phone. Call has been expedited they say will have an answer in 24 hours. Yes you are an awesome service provider !! Reviewed on: 30th August 2024

Excellent insurance - Home Protect

Good policy coverage - eg on prior convictions and full legal expenses. Helpful staff. Easy to read the documentation. Competitively priced. Reviewed on: 24th August 2024

Huge renewal increase and poor account management.

I received two emails from Home Protect regarding the renewal of my home insurance. The first said that they had tried to take a payment for auto-renewal but the payment request had been refused. The second said, correctly, that I didn't have auto renewal set. Neither mentioned the renewal amount. When I contacted the company I realised why they had tried to auto-renew without telling me for how much. The premium increase was an enormous 60%. I was easily able to find another (better) policy for a reasonable amount with a Which? recommended company. Reviewed on: 23rd August 2024

I became a customer 11 years ago with specific cover...

I became a customer 11 years ago with specific coverage requirements. I compare every renewal but remain with them. Competitive pricing every time too. Reviewed on: 23rd August 2024

Tried to take unauthorised payment

Home protect couldn't decide whether I had automatic renewal or not. So they sent me an email telling me that I had, but that their attempt to take a payment had been declined. The sent me a second email saying that I did not have automatic renewal and that I had to pay manually. At no time did they tell me the renewal amount. When I telephoned to find the cost it became clear why they had been reluctant to tell me. The increase was enormous. I learnt my lesson and moved to a different company with a better policy for less money. Reviewed on: 14th August 2024

AVOID SCAM COMPANY AT ALL COST

AVOID THIS SCAM COMPANY AT ALL COSTS…… AVOID THIS SCAM COMPANY AT ALL COSTS… Payed my insurance premiums to this company only to be told after 4 months of having a hole in my roof that it’s down to poor workmanship and my claim is not covered. There is no customer services with home protect they just don’t call you back for nothing… a one off storm event has nothing to do with the condition of the roof.. please do not use this company as they will take your money and not cover you and remember the surveying officer that comes to the property is the wolf in sheep’s clothing for home protect this claim was all ways getting declined. DO NOT USE THEM 100% fraudsters. Reviewed on: 5th April 2024

Awful Company

I was insured with Home Protect for 8… I was insured with Home Protect for 8 years until today. Never again, I cancelled my insurance due to underhand tactics to charge me more for my policy due to their own errors. The company simply does not speak English, they deal in riddles and so many get out clauses their service is worthless. I could not get a straight conversation with their representative today. There are many more insurers out there who provide a much clearer and friendlier and honest service out there. I wont touch this company again and suggest that anyone considering them looks elsewhere also. I shall write a more detailed and scathing review when I have more time but wanted to put up this warning immediately to hopefully avoid others considering using them from having the same awful experience! Reviewed on: 6th March 2024

Do not go with home protect

Please do not solicit this company's services. You would be left deeply disheartened and upset. I had my bag stolen next to me while having a post work drink with a colleague, all recorded on CCTV and reported to the police. It has been 3 months so far waiting for compensation for my Mac which was inside the bag. I was told the company was waiting for the police report, only to find months later that the company did not consider this as a theft only after giving them a call. No such request to the police had been made for months. I was then asked to contact the pub and obtain the cctv footage, which the establishment declined as it can only be provided directly to the police. I have beeb misinformed, stalled and spoken down to so many times. The worst service I have ever experienced. Reviewed on: 6th December 2023

Incorrect Advise Leading to Non-coverage

I was incorrectly advised by one of the sales team so I was not covered for my phone away from my property. Be warned this company has lots of loopholes that make it hard to claim and they have a cancellation fee so that even when they won't cover you they'll charge you in order that you can switch to an insurer who will. DO NOT USE THIS COMPANY. Reviewed on: 10th November 2023

75% hype in insurance premiums for existing customers with no claims

I was astounded when my house insurance renewal notice arrived, A massive 75% increase in my premium, this is despite the fact that everything remains exactly the same as 12 months ago and I have not made any claims, calls to their customer service was a complete waste of time , in any case no company could justify a 75% increase in any product or service . The financial Conduct Authority need to introduce tighter regulations to protect the consumer , Reviewed on: 9th October 2023

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