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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.39 (225 reviews)

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4.39

Based on 225 reviews, last reviewed 2nd Sep 2026

5% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

16%

14%

Latest highest rating:

5

An improved price on last year and a seamless renewal An improved price on last year and a seamless renewal Reviewed on: 2nd September 2026

Latest lowest rating:

1

AVOID - no actual protection offered I contacted the emergency protect line at 18:20 as the entire 120 litres of water in my hot water cylinder was streaming through the ceiling. An appoi... Read more Reviewed on: 30th July 2026

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About this product

AXA Insurance is the lead underwriter for Home Insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (225)

An improved price on last year and a seamless renewal

An improved price on last year and a seamless renewal Reviewed on: 2nd September 2026

Poor previous experience

Previous experience nearly 2 years ago shows that I got water leak repair satisfactorily repaired far quicker and cheaper organising it myself rather than through Homeprotect Reviewed on: 1st September 2026

Reply from Homeprotect I’m sorry to hear about your experience. This is not the level of service we aim to provide. Please contact us over the live chat or by phone so that we can look into this matter. I am also attaching the link to contact us. The Homeprotect Team. https://www.homeprotect.co.uk/contact-us Response date: 2nd September 2026

Straight forward to renew.

Straight forward to renew. Renewal approx. 33% cheaper than last year! Easy to add bespoke items e.g. jewellery etc. Reviewed on: 31st August 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 2nd September 2026

Fair prices, haven’t had to make a claim however any...

Fair prices, haven’t had to make a claim however any customer service such as changing details has been easy to access and helpful. Reviewed on: 30th August 2026

Reply from Homeprotect We’re delighted to see your positive review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 31st August 2026

My policy expired but fixed with a great chat line

My policy expired (due to a changed credit card)and the day I received an email notification I went on line to add a new card and pay the new premium, the site refused to issue a new policy. Went on the chat line and it was fixed in minutes. Great chat line, very responsive. Reviewed on: 30th August 2026

Reply from Homeprotect We’re delighted to see your positive review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 31st August 2026

Fair insurance renewal cost.

Fair insurance renewal cost. All runs smoothly at renewal paper quote received promptly as I requested. Reviewed on: 30th August 2026

Reply from Homeprotect Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 31st August 2026

Very pleased!

Positive experience from start to finish. Reviewed on: 30th August 2026

Reply from Homeprotect That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team. Response date: 31st August 2026

Automatic renewal is good.

Automatic renewal is good. Still a bit pricy Reviewed on: 30th August 2026

Reply from Homeprotect Thank you for the positive feedback, Martin! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 31st August 2026

Always helpful

Always helpful on the telephone to answer any queries. Reviewed on: 29th August 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Robert! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 31st August 2026

Good service and £25 cash back .

Whilst the price last year was excellent this year the price has increased three times inflation rate which is disappointing . Reviewed on: 29th August 2026

Reply from Homeprotect Thank you for taking the time to share your feedback. We’re sorry to hear that you are dissatisfied with the renewal premium. We are working hard to improve the portal all the time. Thank you, The Homeprotect Team. Response date: 31st August 2026

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