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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.38 (198 reviews)

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4.38

Based on 198 reviews, last reviewed 26th Jul 2026

31% increase in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

67%

13%

16%

Latest highest rating:

5

Overall we value the fact that they don’t try and in... Overall we value the fact that they don’t try and increase the premium by too much every year. Reviewed on: 26th July 2026

Latest lowest rating:

1

Still awaiting reimbursement!! Still awaiting reimbursement as policy was renewed in error Reviewed on: 19th July 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (198)

Overall we value the fact that they don’t try and in...

Overall we value the fact that they don’t try and increase the premium by too much every year. Reviewed on: 26th July 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 27th July 2026

Easy auto-renewal experience.

Easy auto-renewal experience. No worries - didn’t have to think about it. Price increased, which was disappointing, but not by too much! Reviewed on: 26th July 2026

Reply from Homeprotect I’m sorry to hear that you’re unhappy with your new renewal price. Insurance premiums are calculated based on the potential cost of claims, and unfortunately these costs have risen over the past year. This includes the cost of materials, labour, and handling claims. Like many other industries affected by supply chain challenges and rising expenses, we’ve had to reflect these increases in our pricing. We are working hard to improve the portal all the time. Thank you, The Homeprotect Team. Response date: 27th July 2026

Easy to deal with ,especially when making a claim

Easy to deal with ,especially when making a claim Reviewed on: 21st July 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 21st July 2026

5 star service exlant experience

5 star service exlant experience Reviewed on: 20th July 2026

Reply from Homeprotect Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 21st July 2026

All seems easy at a fair price.

All seems easy at a fair price. Happy with the company Reviewed on: 20th July 2026

Reply from Homeprotect Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 20th July 2026

Still awaiting reimbursement!!

Still awaiting reimbursement as policy was renewed in error Reviewed on: 19th July 2026

Reply from Homeprotect I’m sorry to hear about your experience. This is not the level of service we aim to provide. Please respond to the request for further information so we can escalate the matter and resolve it as quickly as possible. Thanks, The Homeprotect Team. Response date: 20th July 2026

Homeprotect gives me the cover required.

Homeprotect gives me the cover required. A lot of insurers do not cover land if you exceed a certain amount. My cover includes person insurance whilst on my property and the overall cost is very reasonable. Reviewed on: 18th July 2026

Reply from Homeprotect Your 5-star feedback made our day, Bren! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 20th July 2026

Easy way to pay no added extra payments

Very easy to re new tell you everything you need to no Reviewed on: 17th July 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team Response date: 17th July 2026

Happy with renewal process

Not done anything special to give effective feedback. Not having made a claim it’s hard to say honestly. The renewal process has been smooth and well communicated so happy so far. Reviewed on: 17th July 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 17th July 2026

Easy to deal with and offered value for money.

Easy to deal with and offered value for money. Reviewed on: 16th July 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team Response date: 17th July 2026

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