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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 3.52 (89 reviews)

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3.87

Based on 89 reviews, last reviewed 1st Feb 2026

145% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

13%

29%

Latest highest rating:

5

easy to discuss and process the renewal easy to discuss and process the renewal Reviewed on: 1st February 2026

Latest lowest rating:

2

A pilot light on the control unit/thermostat. A pilot light on the control unit/thermostat isn't working. This was reported some time ago. Nothing has been done about it by Homeprotect. This has b... Read more Reviewed on: 30th December 2025

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (89)

easy to discuss and process the renewal

easy to discuss and process the renewal Reviewed on: 1st February 2026

questionable renewal quote

insurance should go down not up when existing no claims bonus. Reviewed on: 30th January 2026

very simple to renew and the website is very informa...

very simple to renew and the website is very informative and explains everything. Reviewed on: 25th January 2026

Happy with service

I’m happy with service it’s good price for what I asked for Reviewed on: 21st January 2026

Good value policy, backed up by excellent customer s...

Good value policy, backed up by excellent customer service Reviewed on: 19th January 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Susan! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 20th January 2026

Great website and easy to navigate

Great website and easy to navigate Reviewed on: 17th January 2026

Reply from Homeprotect That's what we like to hear, Peter! Thank you for your 5 star review. The Homeprotect Team. Response date: 20th January 2026

Ghost renewal

Efficiently renewed, but real people contacting me or making checks. A little too robotic. Reviewed on: 16th January 2026

Reply from Homeprotect That's what we like to hear, Michael! Thank you for your review. The Homeprotect Team. Response date: 20th January 2026

Every time I speak to a advisor they are always poli...

Every time I speak to a advisor they are always polite professional and knowledgeable Reviewed on: 8th January 2026

Reply from Homeprotect We’re delighted to see your review, Paul! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 20th January 2026

Excellent response and advice.

Excellent response and advice. Helpful staff when calling Reviewed on: 7th January 2026

Reply from Homeprotect Thank you for the positive feedback, Michael! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 20th January 2026

Happy that you look after loyal customers.

Happy that you look after loyal customers. Fair to repeat customers Reviewed on: 2nd January 2026

Reply from Homeprotect We are always happy to help Jay! Thank you for your feedback. The Homeprotect Team. Response date: 20th January 2026

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