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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.48 (285 reviews)

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4.48

Based on 285 reviews, last reviewed 11th Nov 2026

17% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

68%

16%

11%

Latest highest rating:

5

Easy to deal with . Easy to deal with .. you can speak to an actual person if you need to Reviewed on: 11th November 2026

Latest lowest rating:

1

AVOID - no actual protection offered I contacted the emergency protect line at 18:20 as the entire 120 litres of water in my hot water cylinder was streaming through the ceiling. An appoi... Read more Reviewed on: 30th July 2026

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About this product

AXA Insurance is the lead underwriter for Home Insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (285)

Easy to deal with .

Easy to deal with .. you can speak to an actual person if you need to Reviewed on: 11th November 2026

.Home Safe

owning a non stander house, Home Protect was one of a few insurers who would cover my buildings and contents at an affordable premium. Reviewed on: 11th November 2026

competitive

Easy to deal with and renewal premiums competitive Reviewed on: 10th November 2026

Easy to renew and get the correct cover required

Easy to renew and get the cover we required, nice to be able to actually talk to an advisor. Reviewed on: 10th November 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Evelyn! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 10th November 2026

Quote, renewal and changes made easy

Easy quote and renewal process and when I wanted to add an item to my policy mid year, the process was quick and easy. Reviewed on: 9th November 2026

Reply from Homeprotect Thank you so much for your amazing review, Karen! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 10th November 2026

Easy Renewal

Renewal of my annual policy was easy and the premium cost increase was modest. Level of cover is good but I have never had to make a claim so can't comment about that. Reviewed on: 8th November 2026

Reply from Homeprotect Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 9th November 2026

Good insurance for an unoccupied property .

Very reasonable insurance for an unoccupied property . Basic cover as expected for this type of insurance but good service Reviewed on: 7th November 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 9th November 2026

Renewal of existing policy

Renewal of existing policy, details of updates clear and the cost going down which was great news! Reviewed on: 6th November 2026

Reply from Homeprotect That's what we like to hear, Rebecca! Thank you for your 5 star review. The Homeprotect Team. Response date: 9th November 2026

easy upgrade facility, good customer caRE

easy upgrade facility, good customer caRE Reviewed on: 6th November 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 9th November 2026

Good experience

Good experience although system broke down towards end of day so required a ring back 2 days later. Then all completed well - thank you Siphokazi. Reviewed on: 5th November 2026

Reply from Homeprotect I’m sorry to hear about your experience. We are working hard to improve the portal all the time. Thank you, The Homeprotect Team. Response date: 9th November 2026

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