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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 2.57 (46 reviews)

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2.86

Based on 46 reviews, last reviewed 18th Oct 2025

700% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

30%

54%

Latest highest rating:

5

Great customer service Very happy, easy to renew home insurance, great customer service. Reviewed on: 18th October 2025

Latest lowest rating:

1

Not fit for purpose In over 40 years of having home contents policies with cover for personal belongings away from home, I have never known it not to include loss, only d... Read more Reviewed on: 3rd July 2025

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (46)

Great customer service

Very happy, easy to renew home insurance, great customer service. Reviewed on: 18th October 2025

Overall a good experience.

Booking an engineer visit was really easy, engineer was knowledgeable and identified the problem quickly. When he arrived to fix the issue he was honest about the possible outcomes, fortunately it was all positive and we are happy with the result. Reviewed on: 18th October 2025

Life made easy

Well forgot it was time to renew,received a friendly reminder, agreed a renewal price and done.So easy and simple,peace of mind for another year. Reviewed on: 16th October 2025

Excellent support in getting good renewal deal

I went through a comparison site before receiving a cheaper renewal offer from you. I called and received excellent support in cancelling the new payment and activating the renewal. Reviewed on: 15th October 2025

It’s been straightforward and the reduction in this...

It’s been straightforward and the reduction in this year’s price was very welcome in these hard times. Reviewed on: 14th October 2025

You offered a renewal price and I accepted it

You offered a renewal price and I accepted it Reviewed on: 12th October 2025

Great service and value, highly recommended

Great service and value, highly recommended Reviewed on: 11th October 2025

Administrative Assistance

I needed to clarify my payment details with your Renewal Team due to a change in my Debit Card details (I’d been the victim of a scam earlier in the year). I telephoned in response to the concern shown because you could not get payment. Once I was able to talk to a member of the team all issues were resolved and I was happy to proceed. Everything was sorted out to my satisfaction. Thank you. Reviewed on: 8th October 2025

Auto renewal but checked and prices were reasonable.

Auto renewal but checked and prices were reasonable. Reviewed on: 2nd October 2025

Provide cover to my needs at competitive price.

Provide cover to my needs at competitive price. Have not had to query any renewal price as always inline with best comparisons. Reviewed on: 5th September 2025

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