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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.40 (211 reviews)

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4.40

Based on 211 reviews, last reviewed 18th Aug 2026

14% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

67%

13%

15%

Latest highest rating:

5

When had to contact friendly and helpful When had to contact friendly and helpful Reviewed on: 18th August 2026

Latest lowest rating:

1

AVOID - no actual protection offered I contacted the emergency protect line at 18:20 as the entire 120 litres of water in my hot water cylinder was streaming through the ceiling. An appoi... Read more Reviewed on: 30th July 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (211)

When had to contact friendly and helpful

When had to contact friendly and helpful Reviewed on: 18th August 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 19th August 2026

Let you know when insurance is due and send amounts...

Let you know when insurance is due and send amounts out. First time and auto renewal come without a dramatic increase. Reviewed on: 17th August 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 19th August 2026

I've used Home protect a few times now.

I've used Home protect a few times now. Luckily never had to use it, but grateful to have it. Never had any issues with this company and great value. Reviewed on: 17th August 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 17th August 2026

We were notified by email, which is easy for us and...

We were notified by email, which is easy for us and the process was simple and our premium came down! Reviewed on: 12th August 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team . Response date: 17th August 2026

Easy renewal process.

Easy renewal process. No need to.contact insurers this time. Handled a previous claim relating to my brother's estate very well. Reviewed on: 9th August 2026

Reply from Homeprotect Thank you for your review. We're pleased to hear that you received excellent service during a difficult time. We're committed to continuing to exceed your expectations. Thanks, The Homeprotect Team. Response date: 11th August 2026

Excellent Service

Renewal was great price, correspondence first class. Totally recommend Homeprotect. Reviewed on: 8th August 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 11th August 2026

Outstanding Cover, Value and Customer Service

We have recently renewed our home insurance policy with HomeProtect and could not be happier with the service we received. Before renewing, we looked at a wide range of providers and checked the usual comparison websites. HomeProtect offered by far the best combination of comprehensive cover and a competitive price. The policy provides excellent protection and represents genuinely good value for money. What really sets HomeProtect apart, however, is the customer service. The team is friendly, helpful and incredibly easy to deal with. It is straightforward to contact someone when you need assistance, and everything is explained clearly without unnecessary complications or pressure. Finding an insurer that offers excellent cover, a fantastic price and outstanding customer service is not always easy, but HomeProtect delivers on all three. We are extremely pleased with our decision to renew and would happily recommend them to anyone looking for reliable and affordable home insurance. Reviewed on: 5th August 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Paul! It's wonderful to know that you enjoyed our service, and we're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 5th August 2026

I needed to change my cover for recent renewal.

I needed to change my cover for recent renewal. My outbuildings sum assured needed to increase. I used the online chat function. It was quick and easy. Changed were uploaded and great value for increase requested. Reviewed on: 3rd August 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 4th August 2026

Seemed personal and I liked that.

Seemed personal and I liked that. Reviewed on: 2nd August 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team Response date: 3rd August 2026

Good service- don't have any issues to report

Good service- don't have any issues to report Reviewed on: 2nd August 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 3rd August 2026

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