HomeProtect : Home Insurance reviews

Name: Home Insurance
Rating: 2.07 (14 reviews)

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2.07

Based on 14 reviews, last reviewed 24th Mar 2023

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

14%

2 star

65%

Latest highest rating:

5

Very affordable insurance with great cover Very fairly priced, with great cover Reviewed on: 22nd July 2019

Latest lowest rating:

1

It took months to negotiate my claim, which is still not paid. It took months to negotiate my claim, which is still not paid. I complained about their service and that their lack of communication, which was acknow... Read more Reviewed on: 24th March 2023

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About the Home Insurance

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HomeProtect Home Insurance reviews (14)

It took months to negotiate my claim, which is still not paid.

It took months to negotiate my claim, which is still not paid. I complained about their service and that their lack of communication, which was acknowledged, and they ignored all my communications by phone and email for months. I finally raised the issue with the ombudsman, and they lied and said they had not recieved my complaint. They then sent me a complaint resolution, without actually speaking to me to find out what my complaint was. The resolution did not address my concerns. Their resolution is the final, and only, response they intend to provide for any complaint. In addition, they do not treat clients personal information correctly. I made a subject access request, which was acknowledged, but never further responded to. I called their contact centre (30+ minutes waiting time) and was informed that had never received my subject access request. When I advised the request had been acknowledged, they could only apologise, but did not raise another complaint. I am currently on hold (56 mins waiting time so far) to speak again with one of their claims handlers. I am writing this review to pass the time. Reviewed on: 24th March 2023

Cancelled my home insurance and was sent a default on my credit rating

I had my house insurance buildings and contents cover with Home Protect and called them mid policy with two months remaining to cancel the policy as I had sold my house and was moving in with my parents whilst waiting for my house purchase to complete. I was advised that I had to pay £50 cancellation fee on the £15.73 a month policy with two months left to run. This was waived by a manager as more than the monthly payments remaining. The two months passed and then I received an email from HomeProtect issuing me with a default notice under section 87(1) of the consumer credit act 1974. I called their telephone line and spend over two hours on the phone to various people trying to explain that I cancelled the policy two months ago and I was out through to 4 different people no one was able to revolve the issue. In the end the operator made a complaint on my behalf but I was unable to speak directly to the complaints team. I am livid to have a default on my credit account. I would never use this company again or recommend. Reviewed on: 6th March 2023

Avoid at all costs

Home emergency - called to make claim - after many hours in a queue gave up and completed their online form. Acknowledgement email says they'll be in touch swiftly. A month later and I've still not heard. Completed their complaints form and was promised a reply in 2 days - 10 days later no response. Cannot get through on the phone, emails never responded to. Will be raising with ombudsman. Reviewed on: 2nd February 2023

Poor Claims Service

Negligent service, ignore your emails. I have an emergency and i've been waiting 2 months for a reply! Reviewed on: 7th January 2023

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