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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.46 (268 reviews)

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4.46

Based on 268 reviews, last reviewed 28th Oct 2026

6% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

67%

17%

12%

Latest highest rating:

4

Never had any issues! Never had any issues! Communications are clear and concise and good value for money overall. Reviewed on: 28th October 2026

Latest lowest rating:

1

AVOID - no actual protection offered I contacted the emergency protect line at 18:20 as the entire 120 litres of water in my hot water cylinder was streaming through the ceiling. An appoi... Read more Reviewed on: 30th July 2026

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About this product

AXA Insurance is the lead underwriter for Home Insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (268)

Never had any issues!

Never had any issues! Communications are clear and concise and good value for money overall. Reviewed on: 28th October 2026

I was happy to auto renew my home insurance because...

I was happy to auto renew my home insurance because the renewal price was fair and competative. It also meant that I didn't have to spend ages on comparison sites or filling out my details for quotes. Reviewed on: 26th October 2026

Never had to claim but premiums are competitive.

Never had to claim but premiums are competitive. Reviewed on: 25th October 2026

Home insurance has got expensive even for those who...

Home insurance has got expensive even for those who don't claim Reviewed on: 25th October 2026

My experience of renewing my policy was a easy process.

My experience of renewing my policy was a easy process. I am happy with the level of cover and the value in the cost of the policy. Reviewed on: 24th October 2026

Reply from Homeprotect Thank you for the positive feedback, Paul! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 26th October 2026

Prompt , Professional & Friendly service

Prompt , Professional & Friendly service Reviewed on: 24th October 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Kanwal! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 26th October 2026

Great Home Insurance. An excellent company.

An excellent company. Efficient and very reasonably priced. Customer Service is very helpful Reviewed on: 22nd October 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Diane! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 26th October 2026

Phone contact is easy to get to and not too much wait

Phone contact is easy to get to and not too much waiting. Good value, particularly good for second homes Reviewed on: 21st October 2026

Reply from Homeprotect Your 5-star feedback made our day, Phil! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 22nd October 2026

Peace of mind shouldn't take a piece of your mind.

Its buying insurance so its never easy. You have to make sure that you are buying what you really need. Fortunately AI can help and compare one year with another. But lets not forget, this is an activity that you hope you will never call on. Reviewed on: 20th October 2026

Reply from Homeprotect Thank you for the positive feedback! We are working hard to improve the portal all the time. Thank you, The Homeprotect Team. Response date: 22nd October 2026

quote and set up very easy

I was able to get a quote and organise my policy very easily. The call handler was very helpful and everything was straight forward. The quote seemed to be good value for money that is why I chose Homeprotect. Reviewed on: 18th October 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 22nd October 2026

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