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Samantha

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Review of the Homeprotect, Home insurance:

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Absolutely shocking company.

Absolutely shocking company. If you are thinking about taking a policy with this company please think again. I have been a customer for 3 years and I have just tried to make a claim you get passed around and then they all contradict each other. I got told because it’s the end of the financial year they are extra strict on payouts so basically don’t let anything happen at the end of the financial year. The add on of home emergency is pointless as they don’t provide a report my report consisted of 3 sentences and then the insurance company then told me to get 3 builders to come and do me 3 reports as they couldn’t accept the report from home emergency which they sold me with my policy as they aren’t qualified builders or tradesman so waste of money just people who want the call-out fee. This is all why my roof is collapsing. I have never made a claim and I just think that yes the website might be easy to use but please don’t buy insurance with this company as I have found out that it’s not worth the paper it’s written on. The other thing is I was told basically if my house burnt down I might be covered. So please don’t make a claim at the end or beginning of the financial year as advised by one of their advisors as they have to balance the books. Reviewed on: 14th April 2025

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