Absolutely Awful Service had Storm Damage and advised I could get the repair done myself. No Physical Damage IE Tiles blown off but all loosened... Absolutely Awful Service had Storm Damage and advised I could get the repair done myself. No Physical Damage IE Tiles blown off but all loosened so had replaced with New Panelling. Now told me I need to have a Damage Report which wasnt stipulated when I was told i could get the repairs done myself. AWFUL AWFUL AWFUL experience avoid like the plague. Anything to not to pay a small claim Photograohic Evidence Sent but still not enough, Reporting to the Ombudsman !! Read more Read less

Iv not really had any experience yet but what iv heard it's a good excellent service tou provid

Don't waste your money, you'll never get a pay out if you claim. They work incredibly hard to provide evidence the claim can't progress due... Don't waste your money, you'll never get a pay out if you claim. They work incredibly hard to provide evidence the claim can't progress due to you not giving them the right information. I've spent the last 4 months jumping through hoops; pictures, quotes, videos and they are still looking for an excuse to stop the claim despite being initially told it was fine and was offered a cash settlement, but before I could receive it they passed it on to a loss adjustor who started asking for everything all over again. Its the most frustrating situation, so don't bother, you might as well put your monthly payments in a savings account for the inevitable. Homeprotect are the worst Read more Read less

In January 2024, during a cold snap, the water main supply pipe for our property burst. We were relieved to discover that our insurance with... In January 2024, during a cold snap, the water main supply pipe for our property burst. We were relieved to discover that our insurance with Home Protect covers the repair of the pipe, but the relief was short lived. Nearly nine months later and our burst pipe still hasn't been fixed, and there has been hundreds of litres of water leeching into the ground daily during this period. My wife and I have spent hours on the phone trying to get this issue resolved, without success. To make matters worse, the handling of our claim has been handed off to several different companies, each supposedly necessary to ensure the matter is resolved, but sadly it has been months of obfuscation, misinformation, zero communication, and a litany of excuses and ineptitude. The only communication we have received is to say that "we are waiting for a report," or "this is being escalated so we can get it resolved," or "we're waiting to hear from X, so we can get yet another report, which will say exactly the same thing as all the other numerous reports which we've been waiting for, but nobody knows what to report, or who to report it to, because we haven't got a clue about anything!" We currently have an Olympic sized swimming pool forming right next to our house, with the potential risk of water damage to the foundations, and when we try to convey the seriousness of the matter in hope of action being taken, we are just met with silence, or a poor attempt to convince us that they are taking the matter seriously. I look forward to Home Protect responding to this review with the usual generic response, designed to feign concern. Read more Read less

Came out to fix a water leak on my toilet, so turned water off and left me without a Toilet. Recalling my money and using... Came out to fix a water leak on my toilet, so turned water off and left me without a Toilet. Recalling my money and using a proper Insurance company. Dont waste your time despite me being disabled just fluff you off on the phone. Call has been expedited they say will have an answer in 24 hours. Yes you are an awesome service provider !! Read more Read less

Good policy coverage - eg on prior convictions and full legal expenses. Helpful staff. Easy to read the documentation. Competitively priced.

I received two emails from Home Protect regarding the renewal of my home insurance. The first said that they had tried to take a payment... I received two emails from Home Protect regarding the renewal of my home insurance. The first said that they had tried to take a payment for auto-renewal but the payment request had been refused. The second said, correctly, that I didn't have auto renewal set. Neither mentioned the renewal amount. When I contacted the company I realised why they had tried to auto-renew without telling me for how much. The premium increase was an enormous 60%. I was easily able to find another (better) policy for a reasonable amount with a Which? recommended company. Read more Read less

I became a customer 11 years ago with specific coverage requirements. I compare every renewal but remain with them. Competitive pricing every time too.

Home protect couldn't decide whether I had automatic renewal or not. So they sent me an email telling me that I had, but that their... Home protect couldn't decide whether I had automatic renewal or not. So they sent me an email telling me that I had, but that their attempt to take a payment had been declined. The sent me a second email saying that I did not have automatic renewal and that I had to pay manually. At no time did they tell me the renewal amount. When I telephoned to find the cost it became clear why they had been reluctant to tell me. The increase was enormous. I learnt my lesson and moved to a different company with a better policy for less money. Read more Read less