a very easy renewal experience offering a great price

Online renewal was relatively easy and the offer is clear with what the upgrade and downgrade. But the price is not that competitive. Coverage is... Online renewal was relatively easy and the offer is clear with what the upgrade and downgrade. But the price is not that competitive. Coverage is comprehensive. There are lot details and customize if you know what you are insurance. Read more Read less

I had an extremely disappointing experience with HomeProtect by AXA when I tried to make a claim for an issue affecting my property. When I... I had an extremely disappointing experience with HomeProtect by AXA when I tried to make a claim for an issue affecting my property. When I called them, they quickly told me the problem was not covered under the policy. This was astonishing, because the issue clearly affects the property itself. Yet despite this obvious connection, they immediately hid behind the small print and refused to help. It feels like HomeProtect by AXA are perfectly happy to take homeowners’ money month after month for insurance premiums, but the moment you actually need them to do what you pay them for — provide cover — they suddenly find endless reasons why your situation is somehow excluded. The entire experience left me feeling that the business model is simply to collect premiums while doing everything possible to avoid paying out when a legitimate claim is made. As a homeowner, you pay for peace of mind, but when the time comes to rely on your insurer, you get nothing but excuses and policy technicalities. It’s honestly remarkable to see how profitable the insurance industry must be when ordinary people faithfully pay their premiums year after year, only to discover that when they need support, they are left entirely on their own. Based on this experience, I would strongly advise other homeowners to read the policy extremely carefully and think twice before relying on HomeProtect by AXA to protect their property. My experience suggests that when it matters most, the support simply isn’t there. Read more Read less

We have Grade II listed insurance with this company. The cost feels reasonable as most insurers won't even offer affordable insurance for older houses. Haven't... We have Grade II listed insurance with this company. The cost feels reasonable as most insurers won't even offer affordable insurance for older houses. Haven't claimed on this policy but great to have peace of mind. Read more Read less

I have been with you for a few years. You have always given me the best price.

Positive experience for renewal process a fair price compared to other providers and easy to renew with a reasonably secure process for documents retrieval

Our grade 2 listed cottage has been covered with Homeprotect for two years. Luckily we have never had to claim, however renewal has been super... Our grade 2 listed cottage has been covered with Homeprotect for two years. Luckily we have never had to claim, however renewal has been super easy and I am even more impressed now that I have found out that Homeprotect is a sponsor of Refuge. what a brilliant charity for those in need of a safe place to stay. Read more Read less

Always helpful anytime I've had to contact them.

Home protect were very responsive when I was going to move to another provider as my quote online was cheape. They reduced my premium accordingly.... Home protect were very responsive when I was going to move to another provider as my quote online was cheape. They reduced my premium accordingly. I haven’t needed to make any claims so can’t review that element of their service Read more Read less