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Homeprotect reviews

Home Protect Insurance Logo
Rated Good • 4.15/5

Homeprotect reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Good based on 141 product reviews

Average score of 4.15/5
5 star
59%
4 star
13%
3 star
5%
2 star
1%
1 star
22%
Reviews for Homeprotect have trended positively over the past 90 days

Latest positive rating

5/5

A very quick & easy process & the staff knowledgeabl...

A very quick & easy process & the staff knowledgeable & explain everything very well. Good value for money.

{"display":"Fiona R","full_name":"Fiona R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home insurance
Fiona R 27th April 2026

Latest negative rating

1/5

Cancellation 'Administration' charges horrendous!

We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment... We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment made) on an empty house awaiting sale process.. We have now been told that we are being charged £90 in cancellation 'fees' for administration cost! 4 1/2 months premium to put a tick in the box!!! What a ridiculous charge! One, maybe two months for an early cancellation - not 4 1/2!!! Insurance was handy, but getting out of it very costly - will not be coming back. Read more Read less

{"display":"Susan H","full_name":"Susan H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home insurance
Susan H 23rd April 2026
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About Homeprotect

Homeprotect reviews can help you to become Smart Money People by finding out what other Homeprotect policy holders have to say. Homeprotect are a specialist home insurance provider and offer insurance to cover a range of circumstances. Oh, and if you have first hand experience with Homeprotect, you can write your review on Smart Money People, the UK's leading financial services review platform today.

Homeprotect at a glance

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Reviews for Homeprotect

Showing 11 of 141 company reviews • Last reviewed within 7 days

A very quick & easy process & the staff knowledgeabl...

Home insurance • 27th April 2026

A very quick & easy process & the staff knowledgeable & explain everything very well. Good value for money.

{"display":"Fiona R","full_name":"Fiona R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Homeprotect
We’re delighted to see your 5-star review, Fiona! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
28th April 2026
Homeprotect

Fair renewal quote.

Home insurance • 26th April 2026

When my insurance was due you sent a renewal letter. The new price was below last year's cost , so there was no need to... When my insurance was due you sent a renewal letter. The new price was below last year's cost , so there was no need to search for other offers. I was content to renew with yourselves. Read more Read less

{"display":"Maureen M","full_name":"Maureen M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Homeprotect
We’re delighted to see your 5-star review, Maureen! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
27th April 2026
Homeprotect
  • 5/5

    Great staff

    I have found your staff helpful, friendly and knowledgeable. I am insuring my mums house first when she went in a home and then after she died.

    {"display":"Anne W","full_name":"Anne W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Anne W 26th April 2026
  • 1/5

    Cancellation 'Administration' charges horrendous!

    We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment... We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment made) on an empty house awaiting sale process.. We have now been told that we are being charged £90 in cancellation 'fees' for administration cost! 4 1/2 months premium to put a tick in the box!!! What a ridiculous charge! One, maybe two months for an early cancellation - not 4 1/2!!! Insurance was handy, but getting out of it very costly - will not be coming back. Read more Read less

    {"display":"Susan H","full_name":"Susan H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Susan H 23rd April 2026
  • 5/5

    Owner review

    Reliable Service Provider. We had a smooth process in obtaining our insurance policy

    {"display":"RGB","full_name":"RGB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    RGB 22nd April 2026
  • 5/5

    Home protect insurance

    They got in touch, told me what was happing, and if I wanted to carry on.

    {"display":"Mrs V","full_name":"Mrs V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Mrs V 22nd April 2026
  • 5/5

    So far so good

    Although I have not made a claim, on the surface it is good value for money compared with others.

    {"display":"John G","full_name":"John G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    John G 20th April 2026
  • 3/5

    Extremely lengthy, 3 calls I think of 40-60 mins.

    Extremely lengthy, 3 calls I think of 40-60 mins. so long and difficult that I was credited with small sums of compensation.The first contact resulted... Extremely lengthy, 3 calls I think of 40-60 mins. so long and difficult that I was credited with small sums of compensation.The first contact resulted in incorrect listing of some items to be taken out of house. Not convinced that the person fully understood what I had said. transcripts are available. One call was disconnected somehow, and I had to initiate the continuation finding that I had to start all over again. Read more Read less

    {"display":"Simon M","full_name":"Simon M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Simon M 17th April 2026
  • 5/5

    Fantastic customer service and a very easy transacti...

    Fantastic customer service and a very easy transaction for the customers

    {"display":"John H","full_name":"John H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    John H 16th April 2026
  • 5/5

    The renewal process was seamless.

    The renewal process was seamless. Starting with a renewal reminder, then receiving the new premium which was actually less than last year’s premium, followed by... The renewal process was seamless. Starting with a renewal reminder, then receiving the new premium which was actually less than last year’s premium, followed by getting the renewal confirmation with all necessary information. Faultless! Read more Read less

    {"display":"Charles C","full_name":"Charles C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Best possible price

    Home protect always assist with getting the best possible price for my home insurance.

    {"display":"EllyR","full_name":"EllyR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    EllyR 8th April 2026

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