Good service- don't have any issues to report

Efficient, good communication via phone and email, competitive pricing and straightforward paperwork.

I contacted the emergency protect line at 18:20 as the entire 120 litres of water in my hot water cylinder was streaming through the ceiling.... I contacted the emergency protect line at 18:20 as the entire 120 litres of water in my hot water cylinder was streaming through the ceiling. An appointment was made with an ‘emergency’ plumber for between 13 hours and 18 hours later. This company had no regard for the structural damage that would be caused by the water flooding through for this length of time or the safety risk posed by the water getting into the electrics. I therefore had to get, and pay for, my own plumber to come out and drain the tank. Disgraceful. Read more Read less

I’m happy with the policy. I’m happy with the renewal and touch. Would I haven’t had to have a claim but hopefully they will deal... I’m happy with the policy. I’m happy with the renewal and touch. Would I haven’t had to have a claim but hopefully they will deal with a claim proficiently and professionally. Read more Read less

Reminders were frequent giving plenty of time for me to sort everything out. The insurance covers everything I need

Overall we value the fact that they don’t try and increase the premium by too much every year.

Easy auto-renewal experience. No worries - didn’t have to think about it. Price increased, which was disappointing, but not by too much!

Easy to deal with ,especially when making a claim

5 star service exlant experience