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Homeprotect reviews

Home Protect Insurance Logo
Rated Average • 3.18/5

Homeprotect reviews

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Verified business
Last reviewed within 7 days
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Review summary

People rate this company as Average based on 54 product reviews

Average score of 3.18/5
5 star
35%
4 star
7%
3 star
7%
2 star
2%
1 star
49%
Reviews for Homeprotect have trended negatively over the past 90 days

Latest positive rating

5/5

I renewed my contents insurance with Home Protect re...

I renewed my contents insurance with Home Protect recently and had a really good experience. I had quite a few items to list and they... I renewed my contents insurance with Home Protect recently and had a really good experience. I had quite a few items to list and they took the time to go through everything with me patiently and clearly. Nothing felt rushed or complicated, and they made sure I understood exactly what was covered. It’s rare to find that kind of attention to detail these days, so I really appreciated it. Overall, the process was smooth and straightforward. I’d definitely recommend them. Read more Read less

{"display":"Sarah G","full_name":"Sarah G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home insurance
Sarah G 3rd November 2025

Latest negative rating

1/5

Not fit for purpose

In over 40 years of having home contents policies with cover for personal belongings away from home, I have never known it not to include... In over 40 years of having home contents policies with cover for personal belongings away from home, I have never known it not to include loss, only damage and theft, so to discover this is the hidden in the small print with Homeprotect is nothing less than infuriating. I took out this policy via comparethemarket where I specifically state that loss away from home is required so it should never have shown a quote from Homeprotect. As, for me, this is a critical aspect of any home contents policy, it makes this policy not fit for purpose. I have had to cancel and take out a proper policy with LBIS. Read more Read less

{"display":"Brin","full_name":"Brin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home insurance
Brin 3rd July 2025
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About Homeprotect

Homeprotect reviews can help you to become Smart Money People by finding out what other Homeprotect policy holders have to say. Homeprotect are a specialist home insurance provider and offer insurance to cover a range of circumstances. Oh, and if you have first hand experience with Homeprotect, you can write your review on Smart Money People, the UK's leading financial services review platform today.

Homeprotect at a glance

Reviews for Homeprotect

Showing 11 of 54 company reviews • Last reviewed within 7 days

I renewed my contents insurance with Home Protect re...

Home insurance • 3rd November 2025

I renewed my contents insurance with Home Protect recently and had a really good experience. I had quite a few items to list and they... I renewed my contents insurance with Home Protect recently and had a really good experience. I had quite a few items to list and they took the time to go through everything with me patiently and clearly. Nothing felt rushed or complicated, and they made sure I understood exactly what was covered. It’s rare to find that kind of attention to detail these days, so I really appreciated it. Overall, the process was smooth and straightforward. I’d definitely recommend them. Read more Read less

{"display":"Sarah G","full_name":"Sarah G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Good service and value for money.

Home insurance • 2nd November 2025

Very good service. The only thing that was less good was the contact by email. I had a question about my renewal, and took three... Very good service. The only thing that was less good was the contact by email. I had a question about my renewal, and took three attempts on email and almost two weeks to get a reply. Read more Read less

{"display":"Maria ","full_name":"Maria ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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  • 5/5

    Been with homeprotect for several years.

    Been with homeprotect for several years. Never had a claim but great policy and company and sure if I needed you there youd be to... Been with homeprotect for several years. Never had a claim but great policy and company and sure if I needed you there youd be to help! Premiums good too so very reassured. Read more Read less

    {"display":"Margo","full_name":"Margo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Margo 30th October 2025
  • 5/5

    please the price went down and not up!

    please the price went down and not up!

    {"display":"avril m","full_name":"avril m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    avril m 27th October 2025
  • 3/5

    I've held a policy for over 10 years and never had t...

    I've held a policy for over 10 years and never had to make any sort of claim so can't comment on the insurance side but... I've held a policy for over 10 years and never had to make any sort of claim so can't comment on the insurance side but one thing that really annoys me is the £25 admin fee to change or remove higher value items from my policy. I recently removed 10k worth of bikes from my policy which didn't reduce the monthly payments at all and with the added admin fee my direct debit actually went up slightly so paying more for less. I was charged again to add a couple of higher than standard cover value items and some of those listed were spelt incorrectly so I hope this would invalidate my cover on those as the items and policy don't match letter for letter even if common sense would tell you they're the same item. I know some insurance companies love a technicality to avoid a payout in the event of a claim so I hope they don't hold their own typo against me if I ever need to make a claim. I've looked on comparison sites and I'd only save about £10 a month for the same cover in a switch and I can't be bothered with the admin. I'm only still a customer because of my own apathy not because home protect are good in any way just fine despite my admin charges niggle and an ok price for cover. Read more Read less

    {"display":"Nick S","full_name":"Nick S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Nick S 25th October 2025
  • 5/5

    Straight forward, clear and great value

    Straight forward, clear and great value

    {"display":"Martin canning matthews","full_name":"Martin canning matthews","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great customer service

    Very happy, easy to renew home insurance, great customer service.

    {"display":"SarahB","full_name":"SarahB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    SarahB 18th October 2025
  • 5/5

    Overall a good experience.

    Booking an engineer visit was really easy, engineer was knowledgeable and identified the problem quickly. When he arrived to fix the issue he was honest... Booking an engineer visit was really easy, engineer was knowledgeable and identified the problem quickly. When he arrived to fix the issue he was honest about the possible outcomes, fortunately it was all positive and we are happy with the result. Read more Read less

    {"display":"Peter ","full_name":"Peter ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Peter 18th October 2025
  • 5/5

    Life made easy

    Well forgot it was time to renew,received a friendly reminder, agreed a renewal price and done.So easy and simple,peace of mind for another year.

    {"display":"Bryan Owens","full_name":"Bryan Owens","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Bryan Owens 16th October 2025
  • 5/5

    Excellent support in getting good renewal deal

    I went through a comparison site before receiving a cheaper renewal offer from you. I called and received excellent support in cancelling the new payment and activating the renewal.

    {"display":"EricB","full_name":"EricB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    EricB 15th October 2025
  • 5/5

    It’s been straightforward and the reduction in this...

    It’s been straightforward and the reduction in this year’s price was very welcome in these hard times.

    {"display":"Geoff","full_name":"Geoff","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Geoff 14th October 2025

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