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HSBC: Bank Account Pay Monthly reviews

Name: Bank Account Pay Monthly
Rating: 3.78 (41 reviews)

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3.85

Based on 41 reviews, last reviewed 13th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

39%

27%

15%

12%

Latest highest rating:

5

i am satisfied Sunt foarte mulțumit și apreciez foarte mult faptul că este ușor de folosit Reviewed on: 13th January 2025

Latest lowest rating:

2

Unauthorised DD An unauthorised DD was set up without my knowledge. Luckily I was able to cancel it to a company I had previously paid. Reviewed on: 7th November 2022

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About this product

HSBC Bank Account Pay Monthly reviews come from people like you! With so many different current accounts now available, you can read these honest HSBC Bank Account Pay Monthly reviews to find out what life as a HSBC customer is really like. And remember, if you are a HSBC customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of HSBC Bank Account Pay Monthly reviews. Together, we can make financial services work better for everyone.

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HSBC Bank Account Pay Monthly reviews (5)

Unauthorised DD

An unauthorised DD was set up without my knowledge. Luckily I was able to cancel it to a company I had previously paid. Reviewed on: 7th November 2022

Packaged account mis-selling

I opened my first account about 10 years ago, the advisor gave me the talk about their 'advance account' and that this is the account for me (I started with saying all I need is a debit card and internet banking), nontheless I was given the advance account, because this is the only one that 'suits my needs', as this was my first ever account I didn't know anything about bank accounts, after about a year or two of me paying a monthly fee for the account with 'benefits' that I wasn't even using, I realized that non of my friends are charged for having a bank account, so I went into the branch and told them I don't want to pay for this, I had to tell the advisor several times as he continued to repeat the stuff about the amazing 'benefits' the account comes with, eventually the account was changed to a free account. I never even thought about this until last year, when I read up on packaged account misselling. I raised this with HSBC, they sent me an extremely detailed form to fill in and send back, which I did. A couple of weeks later I received a completely generic letter with points, non of which were relevant to my case, and statements like 'all of our advisors follow our process to the letter', suggesting that they never mis-sold a packaged account in the history of the company, all this in a tone suggesting I'm a liar and instead of raising this complaint I should have played with the toaster in the bathtub. I was stunned, I did not expect this kind of treatment from the bank I have been with for over a decade, so the next day I opened a savings account at my other bank and moved all of my money out of HSBC. Don't get me wrong they are an ok bank, the service is adequate, but if you have a problem, you are on your own, they don't care about you, they don't even want to hear about it. Reviewed on: 11th September 2017

Wouldn't cover me after illness

Had an Advance account for years but would cover me after my illness. Closed the account as no point in having it without the insurance! Reviewed on: 6th August 2017

Card blocked abroad

I am a bit miffed with HSBC recently as I was abroad and had told them that I would b... but the still blocked my access to my money thinking it was fraud! It could of gone really badly but luckily I was able to borrow from the person I was travelling with. Reviewed on: 16th February 2016

A bit frustrating tbh

HSBC are a nightmare at the moment with their online banking always being down on key dates like just after Christmas/New year and paydays... Very frustrating if you can't get into a branch. Reviewed on: 15th February 2016

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