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Lloyds Bank: Mortgage reviews

Name: Mortgage
Rating: 3.28 (39 reviews)

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3.13

Based on 39 reviews, last reviewed 5th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

44%

10%

33%

Latest highest rating:

5

Lana Crooke of Lloyds what can I say?!!!! Excellent! Lana Crooke of Lloyds what can I say?!!!! 5 stars for her and her underwriting team! Myself and Ian will always be grateful to you for your help!!! Reviewed on: 5th September 2024

Latest lowest rating:

1

Morgage V bad service waste of time best to not go with them avoid waste of time waste of money Reviewed on: 14th December 2023

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About this product

Lloyds Bank is a financial services provider offering a range of products and services, including a variety of mortgage products. Make sure that you’re confident with the Ts and Cs and interest rate of a mortgage before taking it out. Always speak with the lender or an independent advisor if you need help understanding your options.

At Smart Money People, we understand that finding the right mortgage provider is difficult. That’s why we collect Lloyds Bank mortgage reviews, to help you make an informed decision when choosing your new lender.

If you’re considering a mortgage with Lloyds Bank, find out more from the reviews on Smart Money People. Learn why borrowers chose Lloyds Bank as their mortgage provider and how satisfied they’ve been so far. Read about Lloyds Bank’s customer service to find out how quickly customers’ issues get resolved. Find out the main pros and cons of a Lloyds Bank mortgage. All of this and more can be found in our Lloyds Bank mortgage reviews.

If you have a mortgage with Lloyds Bank, share your experience with others by writing a review. Tell us which mortgage you chose and how satisfied you’ve been so far. Share the main pros and cons you’ve experienced. How supportive was Lloyds Bank throughout the application process? Have you been kept you up to date with any important mortgage updates or news? Would you recommend the lender to your family and friends? Whether good or bad, write a Lloyds Bank mortgage review today. Together, we can help people like you make better financial decisions.

Lloyds Bank Mortgage reviews (39)

Review of the Lloyds Bank, Mortgage:

They are a brilliant bank

I like their customer service and they make sure that any fraud payments are paid back and reassure the customers to Reviewed on: 6th April 2023

Lana Crooke of Lloyds what can I say?!!!! Excellent!

Lana Crooke of Lloyds what can I say?!!!! 5 stars for her and her underwriting team! Myself and Ian will always be grateful to you for your help!!! Reviewed on: 5th September 2024

Morgage

V bad service waste of time best to not go with them avoid waste of time waste of money Reviewed on: 14th December 2023

AVOID AVOID AVOID

AVOID AVOID AVOID AVOID Just awful, I have been in contact with Lloyds concerning my mortgage since February. I have not received promised calls, (apparently they have made them and voice messages) EE have told me I have not received anything. I arranged a payment holiday that didn't get put through properly. This incurred an incorrect direct debit! I then got a threatening letter about being in arrears when I wasn’t. Then I had to telephone them to reorganize my payment holiday. They said they were sorry, said they could do nothing about the impact they have made on my credit score although it was from all their mistakes! Each time I called I was given different information. I then called to chase all the calls they never made. I was again told they had but couldn't get through. Funny how I receive their text message from this number telling me I was going to receive the call I never received!! I put in a complaint that has been declined on most of the issues, I was given £150 based on the Epilepsy it has caused through stress, the impact it has had on my mortgage application with another broker and the worry and frustration we have insured through all of this. I have been told that the team leader to the advisors listened to these calls has been instructed to act upon their mistakes. That's it…9 months of being messed about..effect on my health and our future home..£150!! Reviewed on: 25th October 2023

Hustle free Remortgage

I locked in a new deal to remortgage my property. Managed to lock in a new rate secured for 6 months due to high interest rates going up. I'm happy to say that my remortgage has now completed all in the comfort of my home. It was a very smooth transition with no hiccups. Thank you once again for honouring your side of the deal despite bank of England rate increase. Reviewed on: 10th March 2023

NO CARE FOR LOYALTY NO HELP

I have been with Lloyds Bank for 18 yrs with a mortgage. Never once missed a payment. This month February 2023 I asked for a payment holiday. We were told we had until 28th February to make our payment. We usually pay on the 1st. Because we had not paid in the first our mortgage holiday was refused. We told them this would make us struggle financially as we had something we needed to organise which would have us back in track. They refused. It seems 18 yes of paying without any missed payments is neither here nor there. This company will not help even the customers who have been good on their account! Very disappointing! UPDATE So we where told 23rd February that if we paid this months mortgage then we could gave a holiday. Then today 27th February I received a call saying we couldn't. That they apologise for getting our hopes up. That they sympathise with this and that and just verbal company non-sense. No help at all. They can't help due to the fact decent afford the mortgage!!! We haven't missed a payment in 18 years and just needed to get our new work contracts in order as the other person who had the other half of the mortgage abruptly stopped without warning us! DO NOT GET A MORTHAGE WITH THIS COMPANY..THEY DO NOT CARE ABOUT YOUR LOYALTY OR GIVE ANY SUPPORT. Unless you want to rack a bill up with a 0% interest rating that will kill your credit rating. That was as far as their generosity went... Reviewed on: 27th February 2023

Great mortgage

Easy flexible mortgage with competitive rates Reviewed on: 20th February 2023

Fantastic support

Lloyds customer service while I was going through the process of buying a house and arranging a mortgage was second to none. As a first time buyer the whole process was new and unfamiliar to me but my mortgage adviser guided me through every step. Cannot recommend more highly! Reviewed on: 9th February 2023

Good bank complaint resolved to our satisfaction

We applied for a mortgage with Lloyd's and got offered a fantastic rate (just before they all went up). After paying the product fee we were informed we couldn't have the rate as our mortgage needed to start 1 day later. Made a complaint and it was resolved (we got the rate, seller had given us wrong info) and it was resolved quickly so very happy in the end. Informed the mortgage advisor would undergo training. Reviewed on: 3rd February 2023

Trying to change my variable to a fixed rate mortgage

It took me 3 months to finally change my mortgage from a variable to a fixed rate mortgage after 3 hours on the phone with a mortgage advisor being antagonised and fraustrated as he was more interested in selling me life insurance rather than helping and advising me so I had to use my own initiative in the end Reviewed on: 28th October 2022

Trying to change from a variable mortgage to a fixed mortgage

It took me 3 months to finally get my mortgage changed from a variable mortgage to a fix mortgage as they used every trick possible to delay my actions then who was supposed to be my mortgage adviser spent most of his time antagonising me and trying to sell me life insurance even though I kept telling him that I used wanted a fixed mortgage and nothing else! Reviewed on: 28th October 2022

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