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Marmalade: Specialist Car Insurance reviews

Name: Specialist Car Insurance
Rating: 4.83 (1490 reviews)

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4.81

Based on 1,490 reviews, last reviewed 27th Jul 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

For Learner Drivers Aid contact Marmalade Our son learnt by being insured through Marmalade, then our daughter, throughout Covid, and early next year it will be our youngest. Thanks Maalade. Reviewed on: 10th October 2021

Latest lowest rating:

1

Parents we warned - do NOT risk Marmalade products Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with... Read more Reviewed on: 27th July 2024

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About this product

Marmalade offer a range of specialist car insurance products, be it for learner drivers or even young drivers. If you've used this innovative insurance company, why not leave your review today? You'll be helping other drivers to find out more about what life is like at Marmalade!

Marmalade Specialist Car Insurance reviews (1490)

Review of the Marmalade, Specialist Car Insurance:

Parents we warned - do NOT risk Marmalade products

Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with Marmalade Insurance, please read this and think carefully about going elsewhere. Our child (now 22) was added twice by my wife and I as a Named Driver to my wife's car insurance, in 2020 and 2021 respectively. The product was fine, no issue (we thought) Yesterday, at least 3 and probably 4 years later, we received a letter from a CRS (a Credit Re-assignment agency), addressed to our son at our home address, saying that they had taken over a debt of (wait for it!) £29.26 from Marmalade Insurance, and that I should have no more dealings with Marmalade (who I haven't heard from since the end of the second policy in 2021) as they were now the owners of my son's debt! I called Marmalade and they said they were not able to give me any information about what this sum related to. When I said truthfully that my son had never received any kind of payment request, they gave me an email address. This was my son's email address from his secondary school, that he left in the summer of 2021 and has not been able to access since, like all school leavers It is actually even worse. We checked our records and this confirmed that it was myself in 2020 and my wife in 2021 who had paid for the policies, and therefore my son had been wrongly (and we think illegally) identified by Marmalade as responsible for this paltry sum. i) My son never had any kind of financial contract with Marmalade ii) between 2020 and 2024 he never received a single explanation or payment request from Marmalade of any outstanding sum. If they sent any at all (we have no evidence they did), it was sent to a dead email address that was given in 2020 at the time of his first being added as named learner driver via a Marmalade product, but he then left school as year later iii) Marmalade then seem 4 years later to have basically "sold" the debt of £29 to this Credit Reassignment Services company (online searches show that the business model for firms like CRS is that they normally buy bulk minor debts for around 60-70% of face value). iv) Marmalade customer service refused to give him any detail over the phone, saying that the account was now "owned" by CRS The reason parents should NOT trust a company that acts in this way is not because of £30, which is obviously neither here nor there But Marmalade and their lamentable administration systems and multiple failures are playing with your children's credit histories and future credit searches I am obviously going to establish and reverse any adverse credit report on my son's name made by Marmalade, but parents should be WARNED. Don't be fooled by the slick brand and lovely website. And certainly don't be fooled by the values statement on the Marmalade website - which talks about how they "support young people" and "We work with empathy, and in collaboration with our young community" Empathy and collaboration?! Marmalade just threatened to wreck our son's impeccable credit history and future prospects by flogging a debt incorrectly assigned to him for around £20 to this CRS agency. My wife and I have been customers of Marmalade over three products (two for this son, and 1 for a daughter). Our premiums paid probably close to above £1000 over that time. And the thanks we get is Marmalade playing fast and loose with our son's credit prospects for the sake of £20 Lived experience is how you judge the real values of a company Parents, don't make the mistake we did. Go elsewhere Reviewed on: 27th July 2024

Reliable and easy to navigate online

With your own marmalade account online I can see all my important insurance documents all in one place, meaning I can access them anytime anywhere all I need is a device connected to the internet. Marmalade customer care are friendly and responsive. Reviewed on: 19th September 2021

Excellent service, no issues

Started as a learner, no issues with the transition after passing my test, any queries I had answered efficiently and helpfully Reviewed on: 19th September 2021

Brilliant company to work with

Really easy to work with and fair price too Reviewed on: 19th September 2021

Excellent specialist insurance

Marmalade was recommended to me for my daughter when she started learning to drive, and I wouldn’t hesitate to recommend them on. Great service, a good choice of length of cover and discounted rates to extend the cover if needed. Excellent! Reviewed on: 19th September 2021

Great for learners

Have used for both mt learner sons, great value and choice , lots of articles to help, reanalysed great website, always seeking feedback and looking for opinions and experiences. Reviewed on: 19th September 2021

Happy and Safe with Marmalade

Marmalade is the ideal young persons car insurance. Policies keep me driving safely daily and always give great advice when I ring them. 100% happy and been with Marmalde for 4 years so far! Reviewed on: 19th September 2021

Easy to use

Easy to set up, lots of options for length of cover especially when tests were getting cancelled and rescheduled. Easy to renew Reviewed on: 19th September 2021

Good first insurance

Easy to follow and easy to use, black box is easy to fit and the system runs well but needs little improvements Reviewed on: 18th September 2021

Excellent value and encourages safety.

The only way we could afford to insure our daughter. Provides a constant reminder to her to drive safely. Reviewed on: 18th September 2021

Great customer service cheap prices! Fully comprehensive cover for everybody

Great insurance company I have used these for 3 months for learner driver insurance, cheapest quote I found and includes fully comprehensive cover for everybody included in the price as standard. Never had a fault great company all in all. Reviewed on: 18th September 2021

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