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Marmalade: Specialist Car Insurance reviews

Name: Specialist Car Insurance
Rating: 4.83 (1490 reviews)

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4.81

Based on 1,490 reviews, last reviewed 27th Jul 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

For Learner Drivers Aid contact Marmalade Our son learnt by being insured through Marmalade, then our daughter, throughout Covid, and early next year it will be our youngest. Thanks Maalade. Reviewed on: 10th October 2021

Latest lowest rating:

1

Parents we warned - do NOT risk Marmalade products Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with... Read more Reviewed on: 27th July 2024

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About this product

Marmalade offer a range of specialist car insurance products, be it for learner drivers or even young drivers. If you've used this innovative insurance company, why not leave your review today? You'll be helping other drivers to find out more about what life is like at Marmalade!

Marmalade Specialist Car Insurance reviews (1490)

Review of the Marmalade, Specialist Car Insurance:

Parents we warned - do NOT risk Marmalade products

Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with Marmalade Insurance, please read this and think carefully about going elsewhere. Our child (now 22) was added twice by my wife and I as a Named Driver to my wife's car insurance, in 2020 and 2021 respectively. The product was fine, no issue (we thought) Yesterday, at least 3 and probably 4 years later, we received a letter from a CRS (a Credit Re-assignment agency), addressed to our son at our home address, saying that they had taken over a debt of (wait for it!) £29.26 from Marmalade Insurance, and that I should have no more dealings with Marmalade (who I haven't heard from since the end of the second policy in 2021) as they were now the owners of my son's debt! I called Marmalade and they said they were not able to give me any information about what this sum related to. When I said truthfully that my son had never received any kind of payment request, they gave me an email address. This was my son's email address from his secondary school, that he left in the summer of 2021 and has not been able to access since, like all school leavers It is actually even worse. We checked our records and this confirmed that it was myself in 2020 and my wife in 2021 who had paid for the policies, and therefore my son had been wrongly (and we think illegally) identified by Marmalade as responsible for this paltry sum. i) My son never had any kind of financial contract with Marmalade ii) between 2020 and 2024 he never received a single explanation or payment request from Marmalade of any outstanding sum. If they sent any at all (we have no evidence they did), it was sent to a dead email address that was given in 2020 at the time of his first being added as named learner driver via a Marmalade product, but he then left school as year later iii) Marmalade then seem 4 years later to have basically "sold" the debt of £29 to this Credit Reassignment Services company (online searches show that the business model for firms like CRS is that they normally buy bulk minor debts for around 60-70% of face value). iv) Marmalade customer service refused to give him any detail over the phone, saying that the account was now "owned" by CRS The reason parents should NOT trust a company that acts in this way is not because of £30, which is obviously neither here nor there But Marmalade and their lamentable administration systems and multiple failures are playing with your children's credit histories and future credit searches I am obviously going to establish and reverse any adverse credit report on my son's name made by Marmalade, but parents should be WARNED. Don't be fooled by the slick brand and lovely website. And certainly don't be fooled by the values statement on the Marmalade website - which talks about how they "support young people" and "We work with empathy, and in collaboration with our young community" Empathy and collaboration?! Marmalade just threatened to wreck our son's impeccable credit history and future prospects by flogging a debt incorrectly assigned to him for around £20 to this CRS agency. My wife and I have been customers of Marmalade over three products (two for this son, and 1 for a daughter). Our premiums paid probably close to above £1000 over that time. And the thanks we get is Marmalade playing fast and loose with our son's credit prospects for the sake of £20 Lived experience is how you judge the real values of a company Parents, don't make the mistake we did. Go elsewhere Reviewed on: 27th July 2024

Such amazing service!

My experience with marmalade was so easy and quick. Every member of staff I spoke to was extremely lovely and easy to talk to, the whole process of buying my car was explained thoroughly and the delivery of the car was very efficient. The plan I’m on was a great deal and I regularly recommend marmalade for its services, especially for new drivers. Reviewed on: 17th September 2021

Happy dad

4 years ago i used Marmalade to insure my daughter whiles she was a learner. now they are insuring my son. both times i have found them easy and helpful to deal with. they answer the phone and respond to emails. they are very good Reviewed on: 16th September 2021

Friendly and easy to use

Customer service is so helpful and friendly, and the app is really easy to use and helps to improve driving! Reviewed on: 16th September 2021

Cheapest insurance

They were the cheapest insurance company for two years in a row and were easy to set up and Renew Reviewed on: 16th September 2021

Interactive

I love the way the app is structured and how easy it is to get started with marmalade Reviewed on: 16th September 2021

Easy to set up insurence for a learner

The process was simple,easy and quick to do which is what you want from anything especially setting up insurgence on a learner Reviewed on: 16th September 2021

Very good

Reasonably priced insurance ,have a black box Reviewed on: 16th September 2021

Black box insurance young driver

I had the experience to be a part of marmalade black box insurance for almost a year now and I have to say that is the best insurance company so far, even with the black box. The other company I had would charge me for any sudden braking, even if there was not my error or something. Marmalade’s app works better, and it keeps a better track of driving, with a quick self install tracker mounted on the back of the mirror. Easy, quick and reliable. Money-wise it is the best I have had so far. Reviewed on: 16th September 2021

Positive experience

I have the young driver black box insurance and it’s really easy to use the black box and the app. I find the drive rating helpful in improving my overall driving. Reviewed on: 16th September 2021

Excellent, easy and awesome

Amazings stuff. Insurance is perfect for learning to drive and very easy to switch when you have a full license. Only downside is remembering to unlock your phone every car journey Reviewed on: 16th September 2021

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