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Mojo: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.9 (2135 reviews)

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4.89

Based on 2,135 reviews, last reviewed 19th Mar 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Excellent experience and got the best mortgage rates. Excellent experience and got the best mortgage rates. Responsive and supported throughout even when due to chain there was a delay. Reviewed on: 19th March 2024

Latest lowest rating:

1

Terrible communication I contacted Mojo Mortgages this past July to seek quotes for a new mortgage. They assured me that they would keep me informed of any rate reductions. ... Read more Reviewed on: 29th December 2023

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About this product

Using Mojo's online calculator you can find mortgage advice, without fees, in under 1 minute. Mojo also claim to offer to submit your application to the lender and manage the legwork for you. So, if you want to find out more about Mojo’s services, have a look at what our Smart Money People have to say about this product in our Mojo mortgage adviser reviews below.

Mojo Mortgage Broker reviews (2135)

Review of the Mojo, Mortgage Broker:

Happy.

Friendly advisor who explained everything. Simple from start to finish. Very happy with the whole process. Reviewed on: 15th March 2023

Excellent experience and got the best mortgage rates.

Excellent experience and got the best mortgage rates. Responsive and supported throughout even when due to chain there was a delay. Reviewed on: 19th March 2024

Terrible communication

I contacted Mojo Mortgages this past July to seek quotes for a new mortgage. They assured me that they would keep me informed of any rate reductions. Regrettably, this was not the case. I found myself persistently chasing Mojo for the latest offers and to progress with applications. Their service appeared to be too much for them to handle efficiently. Despite explicitly stating our requirements, they continually presented us with rates for products we had no interest in and even applied for products we hadn't authorised. This was frustrating and raised serious concerns about their attention to our specific needs. As we approached the expiry of our current mortgage deal, Mojo Mortgages renewed our mortgage without adhering to our explicit request to pay the product fee upfront. Contrary to our wishes, this fee was added to our mortgage. A further issue was the inconsistency in our point of contact. Despite promises of a dedicated individual managing our mortgage, we were dealt with by several different people, leading to a disjointed and impersonal experience. Moreover, communication proved to be a significant challenge. Getting in touch with our supposed advisor was nearly impossible, and conversations seemed to occur only at their convenience, not ours. This lack of accessibility was a significant shortcoming. Based on my experience, I would strongly recommend seeking mortgage advice and services elsewhere from a provider who genuinely prioritises their clients' needs and preferences. Reviewed on: 29th December 2023

Mojo Got Me My Mortgage

Thanks so much for all your help and Dean’s especially at Mojo Reviewed on: 16th July 2023

Excellent customer service

All their representatives were very knowledgeable and proactive. They showed great ownership and I got a good remortgage deal of it. I will likely circle back to them for my next one too! Reviewed on: 2nd June 2023

Quick, easy and great product choice!

We used Mojo for a remortgage and found the whole process really smooth. There was a wide range of deals on offer, which I knew from comparing them to similar services, but found their process so straightforward. Definitely recommend others to use them! Reviewed on: 11th April 2023

Best Online Broker

Best Mortgage Broker! Promptly dealt with my case from submission to offer, highly recommend! Reviewed on: 11th April 2023

Super broker

Great efficient service for mortgage & protection! Reviewed on: 11th April 2023

Speedy and supportive

Great experience with the team at Mojo from my initial call, all the way through. They took the time to give me really personal support and were quick to respond. Reviewed on: 11th April 2023

Best mortgage broker

Would use Mojo 100%, super friendly people and a smooth process Reviewed on: 11th April 2023

ignoring emails

I would like to say how good mojo are, but they have been ignoring my emails and the lack of communication is very frustrating. I have given them plenty of time and emailed many times to get a response, but nothing. Reviewed on: 11th April 2023

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