I contacted Mojo Mortgages this past July to seek quotes for a new mortgage. They assured me that they would keep me informed of any rate reductions. Regrettably, this was not the case. I found myself persistently chasing Mojo for the latest offers and to progress with applications.
Their service appeared to be too much for them to handle efficiently. Despite explicitly stating our requirements, they continually presented us with rates for products we had no interest in and even applied for products we hadn't authorised. This was frustrating and raised serious concerns about their attention to our specific needs.
As we approached the expiry of our current mortgage deal, Mojo Mortgages renewed our mortgage without adhering to our explicit request to pay the product fee upfront. Contrary to our wishes, this fee was added to our mortgage.
A further issue was the inconsistency in our point of contact. Despite promises of a dedicated individual managing our mortgage, we were dealt with by several different people, leading to a disjointed and impersonal experience.
Moreover, communication proved to be a significant challenge. Getting in touch with our supposed advisor was nearly impossible, and conversations seemed to occur only at their convenience, not ours. This lack of accessibility was a significant shortcoming.
Based on my experience, I would strongly recommend seeking mortgage advice and services elsewhere from a provider who genuinely prioritises their clients' needs and preferences.
Reviewed on: 29th December 2023
