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Mojo reviews

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Rated Excellent • 4.89/5

Mojo reviews

Verified business

Review summary

People rate this company as Excellent based on 2,135 product reviews

Average score of 4.89/5
5 star
93%
4 star
5%
3 star
1%
2 star
0%
1 star
1%

Latest positive rating

5/5

Excellent experience and got the best mortgage rates.

Excellent experience and got the best mortgage rates. Responsive and supported throughout even when due to chain there was a delay.

{"display":"Naseem ","full_name":"Naseem ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgage Broker
Naseem 19th March 2024

Latest negative rating

1/5

Terrible communication

I contacted Mojo Mortgages this past July to seek quotes for a new mortgage. They assured me that they would keep me informed of any... I contacted Mojo Mortgages this past July to seek quotes for a new mortgage. They assured me that they would keep me informed of any rate reductions. Regrettably, this was not the case. I found myself persistently chasing Mojo for the latest offers and to progress with applications. Their service appeared to be too much for them to handle efficiently. Despite explicitly stating our requirements, they continually presented us with rates for products we had no interest in and even applied for products we hadn't authorised. This was frustrating and raised serious concerns about their attention to our specific needs. As we approached the expiry of our current mortgage deal, Mojo Mortgages renewed our mortgage without adhering to our explicit request to pay the product fee upfront. Contrary to our wishes, this fee was added to our mortgage. A further issue was the inconsistency in our point of contact. Despite promises of a dedicated individual managing our mortgage, we were dealt with by several different people, leading to a disjointed and impersonal experience. Moreover, communication proved to be a significant challenge. Getting in touch with our supposed advisor was nearly impossible, and conversations seemed to occur only at their convenience, not ours. This lack of accessibility was a significant shortcoming. Based on my experience, I would strongly recommend seeking mortgage advice and services elsewhere from a provider who genuinely prioritises their clients' needs and preferences. Read more Read less

{"display":"Kentgent","full_name":"Kentgent","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgage Broker
Kentgent 29th December 2023
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About Mojo

Our Mojo reviews will show you what likeminded people think of this online mortgage broker, and help you to get a better understanding of their customer satisfaction rates. Mojo claims to have fully qualified advisers ready for you to speak to at no cost. But what do you think? Leave a Mojo review to help others, by creating more transparency and trust within Financial Services.

Mojo at a glance

Reviews for Mojo

Showing 11 of 2135 company reviews

Excellent experience and got the best mortgage rates.

Mortgage Broker • 19th March 2024

Excellent experience and got the best mortgage rates. Responsive and supported throughout even when due to chain there was a delay.

{"display":"Naseem ","full_name":"Naseem ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Terrible communication

Mortgage Broker • 29th December 2023

I contacted Mojo Mortgages this past July to seek quotes for a new mortgage. They assured me that they would keep me informed of any... I contacted Mojo Mortgages this past July to seek quotes for a new mortgage. They assured me that they would keep me informed of any rate reductions. Regrettably, this was not the case. I found myself persistently chasing Mojo for the latest offers and to progress with applications. Their service appeared to be too much for them to handle efficiently. Despite explicitly stating our requirements, they continually presented us with rates for products we had no interest in and even applied for products we hadn't authorised. This was frustrating and raised serious concerns about their attention to our specific needs. As we approached the expiry of our current mortgage deal, Mojo Mortgages renewed our mortgage without adhering to our explicit request to pay the product fee upfront. Contrary to our wishes, this fee was added to our mortgage. A further issue was the inconsistency in our point of contact. Despite promises of a dedicated individual managing our mortgage, we were dealt with by several different people, leading to a disjointed and impersonal experience. Moreover, communication proved to be a significant challenge. Getting in touch with our supposed advisor was nearly impossible, and conversations seemed to occur only at their convenience, not ours. This lack of accessibility was a significant shortcoming. Based on my experience, I would strongly recommend seeking mortgage advice and services elsewhere from a provider who genuinely prioritises their clients' needs and preferences. Read more Read less

{"display":"Kentgent","full_name":"Kentgent","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    Mojo Got Me My Mortgage

    Thanks so much for all your help and Dean’s especially at Mojo

    {"display":"Max Jones","full_name":"Max Jones","avatar":{"url":"\/assets\/uploads\/avatars\/users\/773055.png"}}'s avatar
  • 5/5

    Excellent customer service

    All their representatives were very knowledgeable and proactive. They showed great ownership and I got a good remortgage deal of it. I will likely circle... All their representatives were very knowledgeable and proactive. They showed great ownership and I got a good remortgage deal of it. I will likely circle back to them for my next one too! Read more Read less

    {"display":"Peter","full_name":"Peter","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Peter 2nd June 2023
  • 5/5

    Quick, easy and great product choice!

    We used Mojo for a remortgage and found the whole process really smooth. There was a wide range of deals on offer, which I knew... We used Mojo for a remortgage and found the whole process really smooth. There was a wide range of deals on offer, which I knew from comparing them to similar services, but found their process so straightforward. Definitely recommend others to use them! Read more Read less

    {"display":"NWB 83","full_name":"NWB 83","avatar":{"url":"\/assets\/uploads\/avatars\/users\/758330.png"}}'s avatar
    Mortgage Broker
    NWB 83 11th April 2023
  • 5/5

    Best Online Broker

    Best Mortgage Broker! Promptly dealt with my case from submission to offer, highly recommend!

    {"display":"Jake Harrington","full_name":"Jake Harrington","avatar":{"url":"\/assets\/uploads\/avatars\/users\/757954.png"}}'s avatar
  • 5/5

    Super broker

    Great efficient service for mortgage & protection!

    {"display":"Jarod Crosby","full_name":"Jarod Crosby","avatar":{"url":"\/assets\/uploads\/avatars\/users\/757258.png"}}'s avatar
  • 5/5

    Speedy and supportive

    Great experience with the team at Mojo from my initial call, all the way through. They took the time to give me really personal support and were quick to respond.

    {"display":"Robbie Platt","full_name":"Robbie Platt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Best mortgage broker

    Would use Mojo 100%, super friendly people and a smooth process

    {"display":"Hannah Lynn","full_name":"Hannah Lynn","avatar":{"url":"\/assets\/uploads\/avatars\/users\/756184.png"}}'s avatar
  • 1/5

    ignoring emails

    I would like to say how good mojo are, but they have been ignoring my emails and the lack of communication is very frustrating. I... I would like to say how good mojo are, but they have been ignoring my emails and the lack of communication is very frustrating. I have given them plenty of time and emailed many times to get a response, but nothing. Read more Read less

    {"display":"Elliott Brown","full_name":"Elliott Brown","avatar":{"url":"\/assets\/uploads\/avatars\/users\/476553.png"}}'s avatar
  • 5/5

    Quick and efficient service.

    Common sense approach and although mine was a small re-mortgage Mojo were very thorough and I felt looked after. They said they would check rates... Common sense approach and although mine was a small re-mortgage Mojo were very thorough and I felt looked after. They said they would check rates up to the point of signing and they did this and got a lower rate. They are very aware of the market. Read more Read less

    {"display":"Robert Mason","full_name":"Robert Mason","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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