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Tembo Money reviews

tempo money
Rated Excellent • 4.96/5

Tembo Money reviews

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Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 1,957 product reviews

Average score of 4.96/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Tembo Money have trended negatively over the past 90 days

Tembo Money’s mortgage broker service shines with friendly, clear communication and expert support, making even tricky cases feel manageable. Their Lifetime ISA and Cash ISA products impress with top interest rates and easy-to-use apps. Some users found the Cash ISA verification process frustrating and felt the mortgage broker fees were a bit steep, but overall the service is highly recommended.

Positive themes

  • Tembo Money Mortgage Broker’s team is friendly, clear, and quick to respond, easing stress.
  • Tembo Money Lifetime ISA offers great interest rates and a user-friendly app.
  • Tembo Money Mortgage Broker finds great deals even in complex or unusual cases.

Negative themes

  • Some found Tembo Money Cash ISA’s identity verification process slow and frustrating.
  • A few felt the mortgage broker fees were not worth it despite good service.
  • One reviewer had a poor experience with Tembo Money Mortgage Broker service.
Summarised by AI
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About Tembo Money

Tembo Money is an award-winning digital mortgage broker and savings platform.

Tembo Money was co-founded in London in 2020 by Richard Dana, Eddie Ross and Geoff Wright. Tembo specialises in helping buyers, movers and remortgages boost their affordability through their platform.

Tembo Money offers mortgages, lifetime ISAs and cash ISAs.

Tembo Money at a glance

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Reviews for Tembo Money

Showing 11 of 1957 company reviews • Last reviewed within 7 days

We had an absolutely fantastic experience with Tembo...

Mortgage Broker • 22nd January 2026

We had an absolutely fantastic experience with Tembo and couldn’t recommend them highly enough. Jess and Gemma have both been incredibly helpful throughout the entire... We had an absolutely fantastic experience with Tembo and couldn’t recommend them highly enough. Jess and Gemma have both been incredibly helpful throughout the entire process, making what could have been a stressful journey feel smooth and manageable. Jess in particular has been an informative and supportive presence from start to finish. As first-time buyers, there was so much we didn’t know, but she took the time to explain everything clearly and patiently. She always made herself available to answer our questions and queries, no matter the time of day, which made a huge difference and gave us real peace of mind. Gemma was also brilliant, ensuring everything stayed on track and providing consistent support along the way. Together they made us feel genuinely cared for and supported, not just like another case number. Thank you so much to the whole Tembo team, and especially Jess and Gemma, for helping us through such an important milestone. We’re extremely grateful! Read more Read less

{"display":"Adam W","full_name":"Adam W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Excellent service, ask for Jodie

Mortgage Broker • 21st January 2026

Excellent service, Jodie was amazing explained everything patiently, answering all of my many questions quickly. The application process was easy, highly recommend.

{"display":"Jen C","full_name":"Jen C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Excellent company.

    Excellent company. Charlotte and Poppy were wonderful and guided us seamlessly through the entire process from start to finish. Nothing was ever too much trouble. Would 100% recommend

    {"display":"Nicky H","full_name":"Nicky H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Nicky H 21st January 2026
  • 5/5

    We cannot fault the experience we had.

    We cannot fault the experience we had. Jodie Coxell helped us navigate the complexities, giving us all the information we needed and was always available... We cannot fault the experience we had. Jodie Coxell helped us navigate the complexities, giving us all the information we needed and was always available and happy to answer our (many) questions! A great experience from start to finish. Read more Read less

    {"display":"Marion Diana","full_name":"Marion Diana","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1329467.png"}}'s avatar
  • 5/5

    Great service from Jodie made everything go smoothly...

    Great service from Jodie made everything go smoothly would definitely use again

    {"display":"Jay c","full_name":"Jay c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Jay c 21st January 2026
  • 5/5

    Sophie and Elly have been brilliant.

    Sophie and Elly have been brilliant. They were both so quick to reply to my emails and sorted my mortgage to help me get into the property ladder.

    {"display":"Grace B","full_name":"Grace B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Grace B 21st January 2026
  • 5/5

    Great communication with Tembo!

    Luke Bustin and Elly Bradshaw at Tembo were brilliant throughout my house purchase. They were always friendly, approachable, and happy to explain things clearly, which... Luke Bustin and Elly Bradshaw at Tembo were brilliant throughout my house purchase. They were always friendly, approachable, and happy to explain things clearly, which made the whole process feel far less stressful. My application had a few complexities, but they handled everything smoothly and kept me well informed at each stage. I felt genuinely supported from start to finish and would happily recommend Luke, Elly, and Tembo to other first-time buyers. Read more Read less

    {"display":"Emma Wood","full_name":"Emma Wood","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1329055.png"}}'s avatar
    Mortgage Broker
    Emma Wood 21st January 2026
  • 5/5

    Very informative and provide information from the st...

    Very informative and provide information from the start can’t thank Jodie enough set my mind totally at ease . So thanks again Jodie keep up the great work

    {"display":"Gary c","full_name":"Gary c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Gary c 21st January 2026
  • 5/5

    Very friendly, super helpful and overall just a plea...

    Very friendly, super helpful and overall just a pleasure to be provided a great service from a team that were both professional and personable at the same time!

    {"display":"Gareth P","full_name":"Gareth P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Gareth P 21st January 2026
  • 5/5

    My experience with Tembo Money has been excellent!

    My experience with Tembo Money has been excellent! Elly has been great throughout the process

    {"display":"G Holland ","full_name":"G Holland ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    G Holland 21st January 2026
  • 5/5

    Excellent Service

    I found Tembo online when looking for a mortgage broker as a first time buyer. Following an initial conversation to address my needs I was... I found Tembo online when looking for a mortgage broker as a first time buyer. Following an initial conversation to address my needs I was allocated Glen Fulham as my mortgage broker. From the beginning he worked tirelessly to get me a mortgage that would suit my needs and in under 21 days I received my mortgage over. I have also had the please of working with Callum Doherty as my case manager, overseeing the process post mortgage application. Both of them have been approachable, quick to respond to emails and queries and excellent in keeping me updated. I have been listened to throughout the whole process, they have made it so easy. I would recommend them to everyone and anyone. Read more Read less

    {"display":"Hannah Fenner","full_name":"Hannah Fenner","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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