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Tembo Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.92 (63 reviews)

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4.90

Based on 63 reviews, last reviewed 11th Apr 2025

6100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

96%

3 star

2 star

Latest highest rating:

5

Great overall experience & rate Great rate. Easy to arrange the ISA transfer. Prompt communication. Easy to access via app. Reviewed on: 2nd April 2025

Latest lowest rating:

1

Problems with Tembo, How disorganised can you be?! Problems with Tembo. I first applied for the Tembo Isa account on the 6th April. Unfortunately the automatic verification failed and I was directed t... Read more Reviewed on: 11th April 2025

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About this product

A Tembo cash ISA can be opened in minutes with as little as £10.

The interest rate is variable and you can have unlimited same day withdrawals with no penalties. Interest accumulates daily and is paid monthly. You can track the performance of your Tembo cash ISA in the app.

Tembo cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

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Tembo Money Cash ISA reviews (63)

Problems with Tembo, How disorganised can you be?!

Problems with Tembo. I first applied for the Tembo Isa account on the 6th April. Unfortunately the automatic verification failed and I was directed to use a process called Onfido Identity Verifcation. Without realising it, this was the start of a repetitive and problematic process that doesn’t seem to have an end to it. The first set of identifications I sent failed due to the fact that my passport image I used was a high resolution scanned image taken using a scanner. Apparently this image was not sufficient as they require a photo to be taken of the passport. The photo I took of myself at the time was however fine. The problem here is that it took two days for Onfido Identity verification to inform me that the passport image could not be used. I took a photo of my passport as requested and attached the photo I had previously taken of myself and resubmitted the verification (08/04/2025). Another day passed. I received a link from Onfido Identity Vefication again this time however it had somebody elses name!. I contacted Heather at Onfido to inform her that the wrong persons name was sent on a link to me. She re-assured me that this was a typing error and that it was a simple mistake. Not a problem. I was also informed that I had received the link because my verification had failed due to the fact that the photo I had taken of myself was older than 24 hours. No kidding! I took the photo on the Sunday and a number of days had elapsed before they had contacted me. Anyway, I submitted the verification once more this time with an up to date photo of myself and another photo of my passport once more so as not to fall foul to the fact they take so long to process that it would fail again. Shortly after submitting I received another email from Onfido once again addressed to a different individual asking me once more to go through the verification process. I immediately emailed Onfido again detailing that I had once again received an email addressed to a different individual and that I am seriously concerned that they had emailed once again requesting verification again. Helen from Ofido emailed me back(10042025 12:02) to inform me that the checks have now passed however. They would need the technical support team to manually update this and they will let me know once completed. Shorty after this I received another email once again addressed to the different individual requesting that I once again go through the verification process once more. I once again emailed Onfido verification indicating that I had now received three emails addressed to a different individual. Another day has passed and you guessed it, I have once again received another email addressed to the other individual to once again go through the validation process again. It is now the 11/04/2025 6pm and even after a week my account is still not setup. This combined with the multiple emails addressed to a different individual has seriously dented my confidence in Tembo to operate as a professional organsiation! Reviewed on: 11th April 2025

Great overall experience & rate

Great rate. Easy to arrange the ISA transfer. Prompt communication. Easy to access via app. Reviewed on: 2nd April 2025

One of the best rates for ISAs

the cash interest rate is one of the best rates available. Quick and easy online application of account. Reviewed on: 23rd March 2025

best rate i could find on the internet

best rate i could find on the internet Reviewed on: 19th March 2025

Excellent service. Easy to use App

An excellent App and quick answers to questions. Reviewed on: 18th March 2025

Exceptional all round

Exceptional onboarding, timely updates, slick interface and great value products! The Tembo user experience is fantastic. Reviewed on: 18th March 2025

1st Class service

Very easy to set up and very easy to set up an ISA transfer into the account. Customer service assistance was very quick and efficient when answering a question I had Reviewed on: 18th March 2025

Opening a cash ISA was simple and easy.

Opening a cash ISA was simple and easy. The interest rate is market leading to boot! Reviewed on: 18th March 2025

Best rates & amazing customer service

Best rates & amazing customer service Reviewed on: 15th March 2025

Easy to open account with a good rate of interest.

Easy to open account with a good rate of interest. App easy to use & provides all of the information required. Reviewed on: 13th March 2025

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