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Norwich and Peterborough Building Society: Current Account reviews

Name: Current Account
Rating: 2.88 (8 reviews)

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2.96

Based on 8 reviews, last reviewed 13th Mar 2018

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

38%

13%

3 star

2 star

49%

Latest highest rating:

4

no foreign bank charges One of the few banks that don't charge for withdrawing cash abroad Reviewed on: 11th February 2017

Latest lowest rating:

1

used to be good since they withdrew bank accounts and closed most of the branches they have changed as a company. Service is definitely poor now . Reviewed on: 13th March 2018

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About this product

Norwich and Peterborough Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest Norwich and Peterborough Current Account reviews to find out what life as a Norwich and Peterborough customer is really like. And remember, if you are a Norwich and Peterborough customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Norwich and Peterborough Current Account reviews. Together, we can make financial services work better for everyone.

Norwich and Peterborough Building Society Current Account reviews (8)

Review of the Norwich and Peterborough Building Society, Current Account:

Poor IT Systems and Customer Service

After a month since opening an account, when I was trying to logon online, I seem to have mis typed my password. Without any warning my account got locked after 3 attempts. When I called the customer service they asked me for a telephone password to unlock my online account. I didn't know what it was and the customer service person didn't give any other alternate option to unlock it through the phone. She advised that I need to set a password for telephone banking through post first and then call them back to reset the online account. This seem to be lengthy and frustrating and something unheard of. Reviewed on: 26th May 2016

used to be good

since they withdrew bank accounts and closed most of the branches they have changed as a company. Service is definitely poor now . Reviewed on: 13th March 2018

Tried to change terms and conditions, very unhelpful

2 accounts, 1 always a good balance, would not let me change terms for 2nd account, very disappointed. Reviewed on: 30th May 2017

no foreign bank charges

One of the few banks that don't charge for withdrawing cash abroad Reviewed on: 11th February 2017

Shocking

From refusing to provide telephone advice about a suitable account I could transfer a large sum of into; it was impossible to visit a branch as I had moved to London, and have poor computer/internet skills so couldn't open an internet account, this mattered not a jot. Either visit a branch or open an internet account. Very limiting. And now they have accused me of providing a fraudulent document - it certainly isn't, and they are ignoring the assurance of a solicitor on the matter. Essentially, they are accusing me of being a criminal. Because of this they have prevented me from taking up a work offer in Spain. And last but not least, most of the branch staff are helpful and polite but I had the misfortune of dealing with one very rude member of staff a couple of years ago. My advice is to take your money elsewhere Reviewed on: 5th November 2016

ATMs abroad

Great for getting commission-free money out of ATMs abroad Reviewed on: 28th June 2016

Excellent customer service and polite staff

My experience of norwhich and peterborough has been delightful one. Opening account was easy and straightforward. The staff are helpful and waiting times are reasonable. I was diagnosed with a mental illness. Due to my illness I had occurred overdraft charges, with the bank. I informed of this with supporting evidence. The bank was very sympathetic and refunded the charges. I delighted to say I am still a loyal customer of theirs. Reviewed on: 21st January 2016

Easy to access and great service

I have had only positive experiences with N&P and their current accounts. Their online banking is fantastic as well as the staff being incredibly polite via phone and inside the bank. Brilliant service Reviewed on: 27th November 2015

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