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Nova Insurance: Insurance Broker reviews

Name: Insurance Broker
Rating: 2.82 (11 reviews)

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3.50

Based on 11 reviews, last reviewed 26th Jun 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

4 star

3 star

2 star

55%

Latest highest rating:

5

Excellent service Excellent service from Steve for my fleet policy. Simple and easy to deal with and offered some sound advice. Reviewed on: 26th June 2023

Latest lowest rating:

1

Avoid!!! Worst car insurance company I've dealt with. Cheap for a reason, they're utterly useless!! Reviewed on: 21st June 2022

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Read our reviews about Nova Insurance from customers just like you. If you're thinking of using Nova Insurance as a broker, our reviews will let you know more about their services. Already used Nova Insurance in the past? Share your own review and help out others.

Nova Insurance Insurance Broker reviews (11)

Review of the Nova Insurance, Insurance Broker:

Avoid!!!

Worst car insurance company I've dealt with. Cheap for a reason, they're utterly useless!! Reviewed on: 21st June 2022

Excellent service

Excellent service from Steve for my fleet policy. Simple and easy to deal with and offered some sound advice. Reviewed on: 26th June 2023

Cannot fault

Good service and you always get straight through on the phone Reviewed on: 21st June 2023

Excellent service

Fae helped me with an unoccupied policy and I cannot fault these guys Reviewed on: 27th April 2023

Saved money and time with Nova

I needed specialised Home Insurance for an unoccupied home following the death of my mother in law. The Bank pointed me towards one of their preferred specialist insurance company who were professional, but asked a whole host of questions, eventually coming up with an extremely expensive quote. I then spoke to Jordan at Nova, and he provided me with an extremely competitive quote, saving me about £200 in a fraction of the time. This was a like for like quote and Jordan most professional and efficient. Within minutes the policy arrived in my inbox. Excellent customer service. Reviewed on: 24th April 2023

Pleased with Nova

Fae Tyler rang me ,after I had received a quote on line for Empty property Insurance to see if it was suitable for my requirements ,it did not meet all my needs ,but she was able to offer an other policy ,which did Reviewed on: 19th April 2023

SCAMMERS run run or get scammed

What a terrible company! They will ring you up after you pay to check a few details and increase the premiums by 100s! then when you cancel immediately they don't issue a refund! Extremely rude and unprofessional! Had to go through a bank do charge the amount back! Have never dealt with such scammers! run run Reviewed on: 22nd September 2020

AVOID NOVA INSURANCE

Try to avoid.. Try to avoid... We have cancelled the insurance on the very same day... Had to email and call numerous times and it took us 4 months in total to get the refund. Many charges was made, no explanations at all, no invoices no documentation... By law they were not authorized to make these deductions so we have been left with only 10% of the payment at the end and are making a formal complaint to Financial Ombudsman at current. AVOID AVOID AVOID!!!!!!!!!!!! Reviewed on: 7th April 2020

Awful company

Rude and not helpful. Would not recommend to anyone Reviewed on: 23rd November 2018

Legal Robbers

After completing a year cover and I did not want to go ahead with the renewal, but I was told that I gave consent to renew, which I did not , Nova renewed my policy and second day I was asked to cancel by sending a cancellation letter and I was ignored for 6 days (email, calls) on the 5th day when my 1 year policy finally ended, Nova sent a £258.00 cancellation fees. These people are legal ROBBERS and You must stay away from them Reviewed on: 12th July 2017

Hated it, unprofessional customers service

I have been chasing them for months to get my month back and all they do is feed me lies. Highly not recommend this broker Reviewed on: 6th September 2016