Good service and you always get straight through on the phone

Fae helped me with an unoccupied policy and I cannot fault these guys

I needed specialised Home Insurance for an unoccupied home following the death of my mother in law. The Bank pointed me towards one of their... I needed specialised Home Insurance for an unoccupied home following the death of my mother in law. The Bank pointed me towards one of their preferred specialist insurance company who were professional, but asked a whole host of questions, eventually coming up with an extremely expensive quote. I then spoke to Jordan at Nova, and he provided me with an extremely competitive quote, saving me about £200 in a fraction of the time. This was a like for like quote and Jordan most professional and efficient. Within minutes the policy arrived in my inbox. Excellent customer service. Read more Read less

Fae Tyler rang me ,after I had received a quote on line for Empty property Insurance to see if it was suitable for my requirements... Fae Tyler rang me ,after I had received a quote on line for Empty property Insurance to see if it was suitable for my requirements ,it did not meet all my needs ,but she was able to offer an other policy ,which did Read more Read less

Worst car insurance company I've dealt with. Cheap for a reason, they're utterly useless!!

What a terrible company! They will ring you up after you pay to check a few details and increase the premiums by 100s! then when... What a terrible company! They will ring you up after you pay to check a few details and increase the premiums by 100s! then when you cancel immediately they don't issue a refund! Extremely rude and unprofessional! Had to go through a bank do charge the amount back! Have never dealt with such scammers! run run Read more Read less

Try to avoid.. Try to avoid... We have cancelled the insurance on the very same day... Had to email and call numerous times and it... Try to avoid.. Try to avoid... We have cancelled the insurance on the very same day... Had to email and call numerous times and it took us 4 months in total to get the refund. Many charges was made, no explanations at all, no invoices no documentation... By law they were not authorized to make these deductions so we have been left with only 10% of the payment at the end and are making a formal complaint to Financial Ombudsman at current. AVOID AVOID AVOID!!!!!!!!!!!! Read more Read less

Rude and not helpful. Would not recommend to anyone

After completing a year cover and I did not want to go ahead with the renewal, but I was told that I gave consent to... After completing a year cover and I did not want to go ahead with the renewal, but I was told that I gave consent to renew, which I did not , Nova renewed my policy and second day I was asked to cancel by sending a cancellation letter and I was ignored for 6 days (email, calls) on the 5th day when my 1 year policy finally ended, Nova sent a £258.00 cancellation fees. These people are legal ROBBERS and You must stay away from them Read more Read less