Smart Money People Logo
Own this company?
Share this page

Ramsdens reviews

Ramsdens Logo
Rated Poor 1.57/5

Ramsdens reviews

Unverified business

Review summary

People rate this company as Poor based on 43 product reviews

Average score of 1.57/5
5 star
12%
4 star
0%
3 star
0%
2 star
5%
1 star
83%
Reviews for Ramsdens have trended negatively over the past 90 days

Latest positive rating

5/5

Exlcellent service

I always Use Ramdams Gateshead to send Money to my Fiancee Maui in the Philippines, The Ladies are fantastic kind conciderate 1st name basis profetional,... I always Use Ramdams Gateshead to send Money to my Fiancee Maui in the Philippines, The Ladies are fantastic kind conciderate 1st name basis profetional, KAY KAREN KAYLEIGH the 3 amegos, I have a international account but i get 1800 peso better using Ramsdens a weeks wage for a worker there, Thankyou Girls for all your time and efforts you are all super stars Karl x Read more Read less

Latest negative rating

1/5

Laughable!

Took a broken 9ct gold bracelet to scrap in. Looked online and scrap 9ct gold was about £22 a gram. I knew I wouldn't get... Took a broken 9ct gold bracelet to scrap in. Looked online and scrap 9ct gold was about £22 a gram. I knew I wouldn't get that much, but I was shocked at how much I was offered. 10 grams and I was offered £76. £7.60 a gram! I laughed at the woman and took the bracelet around the corner to a jewellers, was given £160. Don't sell your gold to this company. They are robbing people, and probably the most needy people who might be struggling and are forced to sell some of there family gold . (Ramsdens, Whitley Bay branch) Read more Read less

{"display":"MC","full_name":"MC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pawnbrokers
MC 3rd September 2024

About Ramsdens

Ramsdens has over 120 branches throughout Northern England, Scotland and Wales and is the largest Independent Pawnbroker in the UK. They're operating in the four core business segments of foreign currency exchange, pawnbroking loans, precious metals buying and selling and retailing of second-hand and new jewellery.

Are you looking for a handy foreign currency exchange and pawnbroking service? Our Ramsdens reviews can help you decide if they're the right option for you.

If you’re considering using Ramsdens, check out our reviews first. Find out which customers have used them and how satisfied they’ve been so far. Learn more about the benefits of being a Ramsdens customer. All of this and more can be found in our Ramsdens reviews.

Smart Money People is the place for Ramsdens reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Ramsdens at a glance

Reviews for Ramsdens

Showing 11 of 43 company reviews

Laughable!

Pawnbrokers 3rd September 2024

Took a broken 9ct gold bracelet to scrap in. Looked online and scrap 9ct gold was about £22 a gram. I knew I wouldn't get... Took a broken 9ct gold bracelet to scrap in. Looked online and scrap 9ct gold was about £22 a gram. I knew I wouldn't get that much, but I was shocked at how much I was offered. 10 grams and I was offered £76. £7.60 a gram! I laughed at the woman and took the bracelet around the corner to a jewellers, was given £160. Don't sell your gold to this company. They are robbing people, and probably the most needy people who might be struggling and are forced to sell some of there family gold . (Ramsdens, Whitley Bay branch) Read more Read less

{"display":"MC","full_name":"MC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
MC
Rated Terrible 1/5
Read more product reviews

It was the worst experience of my life!

Pawnbrokers 29th June 2024

It was the worst experience of my life! I literally cried on my way home. The only good staff is the lady at the thornaby... It was the worst experience of my life! I literally cried on my way home. The only good staff is the lady at the thornaby town centre. The worst staff I have ever seen are at the parkway centre and hill street stores, they treated me badly. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 1/5

    Avoid!!!!!

    They share your personal details with marketing agencies, which charge you to stop receiving marketing. Avoid.

    {"display":"Scott King","full_name":"Scott King","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1040041.png"}}'s avatar
    Pawnbrokers
    Scott King 28th June 2024
  • 1/5

    Rock bottom offer

    Took 17.99grams of 9k gold and was offered £162 took it round corner to H&T pawnbroker and received £300 Beaware

    {"display":"Graham Bailey","full_name":"Graham Bailey","avatar":{"url":"\/assets\/uploads\/avatars\/users\/800371.png"}}'s avatar
    Pawnbrokers
    Graham Bailey 4th December 2023
  • 1/5

    Poor Offer

    Bristol Galleries. Took in a selection of gold 9ct and 18ct on behalf of the charity I work for. Shop not properly set up to... Bristol Galleries. Took in a selection of gold 9ct and 18ct on behalf of the charity I work for. Shop not properly set up to test gold (no spectrometer) so it needs to be sent off to H.O. Price offered was well, well below current rates! I sold the the same lot for £1k more !that same afternoon. I also visited three other pawnbrokers all offered significantly more than Ramsdens. Make sure you shop around. Read more Read less

    {"display":"Julian Hunt","full_name":"Julian Hunt","avatar":{"url":"\/assets\/uploads\/avatars\/users\/799773.png"}}'s avatar
    Pawnbrokers
    Julian Hunt 1st November 2023
  • 2/5

    not paying advertised rate on travel money

    bought 1000e rate advertised as 1.35. when got home checked receipt only got 1.114 to pound .no explanation offered or given

    {"display":"Philip Faulds","full_name":"Philip Faulds","avatar":{"url":"\/assets\/uploads\/avatars\/users\/791972.png"}}'s avatar
    Travel Money
    Philip Faulds 12th September 2023
  • 5/5

    Exlcellent service

    I always Use Ramdams Gateshead to send Money to my Fiancee Maui in the Philippines, The Ladies are fantastic kind conciderate 1st name basis profetional,... I always Use Ramdams Gateshead to send Money to my Fiancee Maui in the Philippines, The Ladies are fantastic kind conciderate 1st name basis profetional, KAY KAREN KAYLEIGH the 3 amegos, I have a international account but i get 1800 peso better using Ramsdens a weeks wage for a worker there, Thankyou Girls for all your time and efforts you are all super stars Karl x Read more Read less

  • 1/5

    Will sell you anything for top dollar and withhold information from you

    Terrible! Will never again buy or recommend buying from them, brought a 'NEW' gold ring, it had been sized on further inspection, took it back... Terrible! Will never again buy or recommend buying from them, brought a 'NEW' gold ring, it had been sized on further inspection, took it back to show them. It was sold to me as a new ring at the price of a brand new ring. The ring was actually second hand. When they looked at the recorded they said i should have been told it was second hand or even had it advertised as second hand. The only way anyone would know was to know there coding system and as they have only been open 3 weeks, the place is in chaos and the staff dont know whats new or second hand in the shop, all the jewellery other than the watches are all mixed up and need sorting. The company refuse to do anything about it. Check your jewellery and make them check their codes BEFORE YOU BUY so you know what you are getting. I paid top dollar for a new ring which is secondhand and worth much less Read more Read less

  • 5/5

    Helpful, friendly, professional

    Whitehaven Branch - Always a friendly service - Dean is so friendly and efficient- makes such a difference . Thank you

    {"display":"Pat ","full_name":"Pat ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    Pat 24th May 2023
  • 1/5

    Not even worth 1 star,

    They offered me on a 18 ct gold bracelet £550, walked round the corner to H & T Pawnbrokers who gave me £1140 for the... They offered me on a 18 ct gold bracelet £550, walked round the corner to H & T Pawnbrokers who gave me £1140 for the same bracelet. Went back and complained and was told that was what the system said…. Don’t use them, they are sharks! Read more Read less

  • 1/5

    Avoid

    Been a customer of ramsdens for years as a buyer but I used thier pawn brokers for the first time I was given £211 for... Been a customer of ramsdens for years as a buyer but I used thier pawn brokers for the first time I was given £211 for two chains one was brand new never worn but the employee asked to test it to ensure that it is gold the other one has a clear hall mark but when I looked at contract they had listed both chains as damaged ? We went back to redeem them within 5 days so well within thier 14 days cooling off period and I stated we was within the cooling off period but the employee stated where does it state the 14 days cooling off period as I don’t know about that , So I showed her in the ramsdens contract and she said I will need to make a phone call to see how this works as I don’t know ? So she came back and stated it would be an extra £17.54 on top of the £211 I asked why was this amount added on as I was well within the cooling off period She stated it was admin costs etc so any way I paid it as I wanted my chains back and was given a receipt stating Loan agreement £221 Intrest charged £17,54 Late payment fee 0 Lost receipt fee 0 Extension fee 0 Admin fee 0 So for less then a week loan and well within the cooling off period I was charged £17.54 intrest I used to rate ramsdens and wouldn’t buy my jewellery any where else now I can say I’ve had my eyes open I won’t be back as a buyer and I certainly won’t be using thier services ever again If I could give them no stars I would do ? Read more Read less

    {"display":"Mandi mac","full_name":"Mandi mac","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pawnbrokers
    Mandi mac 11th January 2023

    Products from Ramsdens

    Showing all products offered by Ramsdens

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice