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row.co.uk : Appliance Insurance reviews

Name: Appliance Insurance
Rating: 4.49 (389 reviews)

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4.48

Based on 389 reviews, last reviewed 31st Aug 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

14%

Latest highest rating:

4

Thanks Thanks Reviewed on: 11th February 2020

Latest lowest rating:

1

Accepting money for invalid device Row "covered" me for a phone which was purchased in 2019 from which the IMEI number shows when the phone was purchased. After requesting a claim to... Read more Reviewed on: 31st August 2022

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About this product

Are you a row.co.uk customer? Let us know how you find their Appliance Insurance and help others in our community! we're collecting row.co.uk Appliance Insurance reviews in order to help customers like you to the best possible products.

row.co.uk Appliance Insurance reviews (389)

Review of the row.co.uk, Appliance Insurance:

Waste of money and terrible customer service - insure with a reputable company instead

Customer for 2 years, no claims. Washing machine broke down, made a claim, no callbacks, 6 phone calls and i can't reach anyone who can discuss my claim. 1 week later I am still without a washing machine. Insured with D&G previously and never had any issues with other appliances - other providers offer instant answers. Do not waste your money here! Reviewed on: 23rd January 2020

Cheaper than previous supplier

Really simple website and very competitive premiums. Reviewed on: 24th March 2018

good price

good price be interesting to see what the service is like Reviewed on: 19th March 2018

Very easy

Very easy to use site and very cost competitive Reviewed on: 18th March 2018

STAY AWAY FROM THESES SCAM ARTISTS

STAY AWAY FROM THESE SCAMMERS. Having my claim denied due to small print in the policy is indicative of the underhanded and sly behaviour of the worst types of insurer. The fact that the SIM wasn't in my device at the time of loss has no bearing on the insurance of the device and is simply a devious attempt by ROW to weasel out of providing the service I have paid for. Any claim to the contrary is ridiculous. Additionally, my other complaints about their service are: The length of time to receive any communication once a claim is submitted is far too long. (over a week) Responses to email are far too slow. (2-3 days) The amount of time spent on hold while trying to phone is far too slow. (over 20 mins and then I gave up) The list of prerequisites they request to submit a claim is ridiculous and another obvious attempt to hamper the claim process. All of the above prolongs and hinders the claims process in a clearly nefarious, deliberate way. Reviewed on: 15th March 2018

GREAT APPLIANCE INSURER

I have read on Row.co.uk are great for insuring appliances also gadgets Hence the purchase Reviewed on: 12th March 2018

Plumbing and Boiler cover

How refreshing to go on a web site that is simplicity itself! Good to see straightforward information and wording Well done Reviewed on: 7th March 2018

Good

Quick service website easy to use Reviewed on: 6th March 2018

Boiler insurance

Simple to navigate, took just 2 minutes to take out cover. Reviewed on: 5th March 2018

cooker insurance

Quick and easy and all appliances covered under one company Reviewed on: 4th March 2018

Very pleased with the politeness

Very good price for complete peace of mind knowing that if any thing goes wrong help is at hand Reviewed on: 2nd March 2018

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