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Ratings based on 348 reviews Last review 6 hours ago

Are you a row.co.uk customer? Let us know how you find their Appliance Insurance and help others in our community! we're collecting row.co.uk Appliance Insurance reviews in order to help customers like you to the best possible products.

5 259
4 46
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Your Appliance Insurance Reviews (348)

1st November 2018

Just right for senior citizens

I am 78+ have diminishing eyesight and not a lot of money, Well done, all of you at Row.co.uk your brief and clear website could hardly be better and your policy? I can read it, understand it and afford it. If you keep to your side of our agreement I...

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I am 78+ have diminishing eyesight and not a lot of money, Well done, all of you at Row.co.uk your brief and clear website could hardly be better and your policy? I can read it, understand it and afford it. If you keep to your side of our agreement I will be recommending you to all my 'oldie' friends

13th October 2018

Appalling customer service!! 5 months to replace a hob!!

They couldn't get one thing right, just a catalogue of errors. Quick to take the excess at the start then 4 months of frustration, wrong goods, broken goods, ignored emails and false promises. No one took ownership or responsibility for our claim....

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They couldn't get one thing right, just a catalogue of errors. Quick to take the excess at the start then 4 months of frustration, wrong goods, broken goods, ignored emails and false promises. No one took ownership or responsibility for our claim. Then suddenly got a cheque in the post so we could buy it ourselves - no apology, explanation or recompense!! Incompetent and rubbish service!! You should also read the small print about goods over a certain age not being covered - told us that about our washing machine AFTER we gave the details and the premium!!!

24th September 2018

Beware of the T&C's! Corrupt company

This is a company which takes your monthly premiums & when you make a claim, treats you like a criminal. Including rude customer service advisors both by phone & email, losing your documents proving purchase ownership etc when you have already...

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This is a company which takes your monthly premiums & when you make a claim, treats you like a criminal. Including rude customer service advisors both by phone & email, losing your documents proving purchase ownership etc when you have already provided them. The worst is their T&C's which require high excess payments for a claim to have an appliance just repaired, not replaced! It's not financially viable or in a customer's interest to pay a premium plus a high excess charge, £75, for a repair- when one could keep savings aside & call out an engineer for less or even replace an appliance for less when taking into account 1-2 years of monthly premiums.! Awful company & I'm in the process of cancelling all my 4 appliances with them & moving to another company. Take note this company's T&C's are Not transparent & avoid!

12th September 2018

so easy

looking for appliance insurance...

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looking for appliance insurance
all the bits you would expect .no call out fees. replacement parts or complete unit,
very easy to use web site and cheaper by far than others. i added in my microwave and still saved £6.76 a month 0r £81 a year compared to my renewal from else where

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