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Ratings based on 384 reviews Last review 2 days ago

Are you a row.co.uk customer? Let us know how you find their Appliance Insurance and help others in our community! we're collecting row.co.uk Appliance Insurance reviews in order to help customers like you to the best possible products.

5 294
4 54
3 9
2 1
1 26

Your Appliance Insurance Reviews (384)

23rd January 2020

Waste of money and terrible customer service - insure with a reputable company instead

Customer for 2 years, no claims. Washing machine broke down, made a claim, no callbacks, 6 phone calls and i can't reach anyone who can discuss my claim. 1 week later I am still without a washing machine. Insured with D&G previously and never had any...

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Customer for 2 years, no claims. Washing machine broke down, made a claim, no callbacks, 6 phone calls and i can't reach anyone who can discuss my claim. 1 week later I am still without a washing machine. Insured with D&G previously and never had any issues with other appliances - other providers offer instant answers. Do not waste your money here!

23rd October 2019

Do not pay them a penny

It was 13 days after l had a policy with them. There was a burning smell in the kitchen, l was expecting smo to come and check the washing machine, but they said l can not make a claim before 14days. Also, even if you cancel your policy in 14days they...

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It was 13 days after l had a policy with them. There was a burning smell in the kitchen, l was expecting smo to come and check the washing machine, but they said l can not make a claim before 14days. Also, even if you cancel your policy in 14days they don't refund your money cos you made a claim- a claim that had no cost to them but £68 to you. If they had sent out an engineer for it, l would understand the cost, but they didn't.
You do not know when your only 2yrs old washing machine will get broken which comes with 10year parts guarantee anyway.
Finally my husband realised that the smell was not actually coming from the washing machine. So it cost us £68 in 14 days to have a policy with them. I feel like ripped off. Do not trust them, and read any Terms&Conditions very carefully before clicking on it!

24th June 2019

Very shocking this company removed my review

Very shocking this company report my review... by simply saying "don't believe you've had a genuine buying or service...

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Very shocking this company report my review... by simply saying "don't believe you've had a genuine buying or service experience"...
Keeping paying my policy £17.10 for 12 months to such company and get nothing except rude rejection on their service....
Now they report me through "Trustpilot", however, if they wish to carry on arguing with this, I could spend a bit time on it although I am quite busy. Already emailed evidence of my policy to "Trustpilot"and waiting reply... Joking company!!!


Had been keep paying for 12 months, no one arrange boiler service, now my boiler got some problem, their team just reject to repair by asking tricky questions etc. When you try to argue with them, they just defenced them-self and dump all fault on customer.. Very poor service.

Now keep sending email asking renewal policy ! Never ever go with his company, really doubt Row.co.uk ethics. Beware! Row.co.uk. This has to be the worst company I've ever dealt with!

Already switched to alternative insurer next year !

23rd March 2019

Easy as Peas

Straight forward and easy to complete all of the information. Piece of mind that all my kitchen appliances are covered with 1 insurer so no problems if I need to claim they're all with the same one making life easier.

6th March 2019

Frauds

Was drawn in by the very reasonable price ..big mistake. Insured washing machine and tumble dryer expecting instant help incase of breakdown. So when the dryer wasn't heating the clothes I immediately went to work trying to contact them .first of all...

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Was drawn in by the very reasonable price ..big mistake. Insured washing machine and tumble dryer expecting instant help incase of breakdown. So when the dryer wasn't heating the clothes I immediately went to work trying to contact them .first of all you have to make your claim online then wait till they approve your claim .. well 48hrs later still no contact from the company .. so if your expecting a prompt fix for your appliance stay well clear of this mob ..

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