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row.co.uk Home Emergency Cover Reviews

Ratings based on 74 reviews Last review 2 months ago

Have you used Row.co.uk to provide you with Home Emergency Cover? If so, please leave your own review here today. Help us find out how this type of insurance does what it says on the tin!

5 57
4 14
3 2
2 0
1 1

Your Home Emergency Cover Reviews (74)

29th April 2019

Row.co.uk and sister company Big Warranties are incompetent

I have home emergency cover with Row/Big Warranties for 2 properties which I rent out. Thinking it made sense for them to service the boiler if they are the ones covering it, I arranged the boiler check with...

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I have home emergency cover with Row/Big Warranties for 2 properties which I rent out. Thinking it made sense for them to service the boiler if they are the ones covering it, I arranged the boiler check with them.

Supposedly the tenant wasn't in at the arranged time, but instead of calling me to gain access, the engineer just waited some time like a lemon then left.

I was then left for 2 weeks without a valid gas certificate, which for a landlord is a MASSIVE no-no, with me waiting like a lemon for them to send it. No update, no attempt to reschedule, not even a complaint about the tenant letting them down! There is a £78 charge for a failed call-out which they didn't even bother calling me to collect!

They are useless at communication and negligent to the point of putting my business at risk. Avoid like the plague.

1st April 2019

Cheapest Quote, Not Use The Actual Service Yet!

Beat my previous renewal by over £70 pa, Easy website to navigate, choose product/s etc. Not used the actual service yet so that remains to be seen nor have I spoken to their customer services. Have seen the reviews online which seem to be ...

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Beat my previous renewal by over £70 pa, Easy website to navigate, choose product/s etc. Not used the actual service yet so that remains to be seen nor have I spoken to their customer services. Have seen the reviews online which seem to be encouraging! Based on these & the quote have taken the chance!

10th March 2019

Best Policy out there

There is still a lot of people who have boilers older than 7 years. Nearly all the other provider will not give you cover for boilers this old, but Row do. Brilliant. I set this up for my elderly mother in law so she had peace of mind should anything...

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There is still a lot of people who have boilers older than 7 years. Nearly all the other provider will not give you cover for boilers this old, but Row do. Brilliant. I set this up for my elderly mother in law so she had peace of mind should anything go wrong. Great product at a great price.

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