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row.co.uk : Home Emergency Cover reviews

4.61
Based on 76 reviews, last reviewed 12th Feb 2022
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Latest highest rating:

5

Excellent value Homeserve wanted £17.25 per month these only £5.96 for same cover brilliant Reviewed on: 5th April 2019
Mark's avatar
Mark

Latest lowest rating:

1

Pathetic company , A disgrace . Stay away if you are sensible . When you have a home emergency , if you dial the number of the customer service, THEY DON’T ANSWER. They expect that people have no other jobs but sho... Read more Reviewed on: 12th February 2022
Sanjay Taribagil's avatar
Sanjay Taribagil

About the Home Emergency Cover

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row.co.uk Home Emergency Cover reviews (76)

Pathetic company , A disgrace . Stay away if you are sensible .

1
When you have a home emergency , if you dial the number of the customer service, THEY DON’T ANSWER. They expect that people have no other jobs but should keep holding the phone for 3-5 hours . If you delay contacting the company , they invalidate the claim saying that there was a delay in contacting the company .They use every possible excuse to invalidate the claim. This is a fraud company and a disgrace . There are much cheaper and reliable companies available in the market for cheaper price and reliable services . Stay away . Reviewed on: 12th February 2022
Sanjay Taribagil's avatar
Sanjay Taribagil

Terrible stay away

1
Terrible stay away. Terrible stay away..just gave them call as I noticed this morning I've got trouble turning the lever to double lock the door and it compromises with home security which clearly states in the policy..they told me that they will send out someone but if this is happened due to door swelling they would charge me £160.what a shame I'm not a professional locksmith to know how this is happened.i guess as soon as you claim they look deep into the policy exclusions and scare you with big invoices so that you say ok ill just leave it. I got 4 properties with various policies with diff companies.never ever have I had a experience like this. Reviewed on: 17th June 2020
Diogo 's avatar
Diogo

Row.co.uk and sister company Big Warranties are incompetent

1
I have home emergency cover with Row/Big Warranties for 2 properties which I rent out. Thinking it made sense for them to service the boiler if they are the ones covering it, I arranged the boiler check with them. Supposedly the tenant wasn't in at the arranged time, but instead of calling me to gain access, the engineer just waited some time like a lemon then left. I was then left for 2 weeks without a valid gas certificate, which for a landlord is a MASSIVE no-no, with me waiting like a lemon for them to send it. No update, no attempt to reschedule, not even a complaint about the tenant letting them down! There is a £78 charge for a failed call-out which they didn't even bother calling me to collect! They are useless at communication and negligent to the point of putting my business at risk. Avoid like the plague. Reviewed on: 29th April 2019
Ricky B's avatar
Ricky B

Excellent value

5
Homeserve wanted £17.25 per month these only £5.96 for same cover brilliant Reviewed on: 5th April 2019
Mark's avatar
Mark

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