Write a review

row.co.uk : Appliance Insurance reviews

Name: Appliance Insurance
Rating: 4.49 (389 reviews)

View other row.co.uk products

4.48

Based on 389 reviews, last reviewed 31st Aug 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

14%

Latest highest rating:

4

Thanks Thanks Reviewed on: 11th February 2020

Latest lowest rating:

1

Accepting money for invalid device Row "covered" me for a phone which was purchased in 2019 from which the IMEI number shows when the phone was purchased. After requesting a claim to... Read more Reviewed on: 31st August 2022

Read all reviews See your review

About this product

Are you a row.co.uk customer? Let us know how you find their Appliance Insurance and help others in our community! we're collecting row.co.uk Appliance Insurance reviews in order to help customers like you to the best possible products.

row.co.uk Appliance Insurance reviews (389)

Review of the row.co.uk, Appliance Insurance:

Will take your money but not cover you

For 4 years I paid monthly for cover, but when the appliance did breakdown, they asked for receipts that couldnt be an email - very difficult when the product was bought online!! and proof of address. I dont get bills or statements anymore - everything is online!! If this sort of thing is asked for at the time of taking out cover then I would have been better placed to provide but as the purchase was nearly 5 years old, they wouldnt accept the only proof of purchase I had which was an email. never again. Reviewed on: 17th January 2022

Cheaper than previous supplier

Really simple website and very competitive premiums. Reviewed on: 24th March 2018

good price

good price be interesting to see what the service is like Reviewed on: 19th March 2018

Very easy

Very easy to use site and very cost competitive Reviewed on: 18th March 2018

STAY AWAY FROM THESES SCAM ARTISTS

STAY AWAY FROM THESE SCAMMERS. Having my claim denied due to small print in the policy is indicative of the underhanded and sly behaviour of the worst types of insurer. The fact that the SIM wasn't in my device at the time of loss has no bearing on the insurance of the device and is simply a devious attempt by ROW to weasel out of providing the service I have paid for. Any claim to the contrary is ridiculous. Additionally, my other complaints about their service are: The length of time to receive any communication once a claim is submitted is far too long. (over a week) Responses to email are far too slow. (2-3 days) The amount of time spent on hold while trying to phone is far too slow. (over 20 mins and then I gave up) The list of prerequisites they request to submit a claim is ridiculous and another obvious attempt to hamper the claim process. All of the above prolongs and hinders the claims process in a clearly nefarious, deliberate way. Reviewed on: 15th March 2018

GREAT APPLIANCE INSURER

I have read on Row.co.uk are great for insuring appliances also gadgets Hence the purchase Reviewed on: 12th March 2018

Plumbing and Boiler cover

How refreshing to go on a web site that is simplicity itself! Good to see straightforward information and wording Well done Reviewed on: 7th March 2018

Good

Quick service website easy to use Reviewed on: 6th March 2018

Boiler insurance

Simple to navigate, took just 2 minutes to take out cover. Reviewed on: 5th March 2018

cooker insurance

Quick and easy and all appliances covered under one company Reviewed on: 4th March 2018

Very pleased with the politeness

Very good price for complete peace of mind knowing that if any thing goes wrong help is at hand Reviewed on: 2nd March 2018

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub