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row.co.uk : Appliance Insurance reviews

Name: Appliance Insurance
Rating: 4.49 (389 reviews)

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4.48

Based on 389 reviews, last reviewed 31st Aug 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

14%

Latest highest rating:

4

Thanks Thanks Reviewed on: 11th February 2020

Latest lowest rating:

1

Accepting money for invalid device Row "covered" me for a phone which was purchased in 2019 from which the IMEI number shows when the phone was purchased. After requesting a claim to... Read more Reviewed on: 31st August 2022

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Are you a row.co.uk customer? Let us know how you find their Appliance Insurance and help others in our community! we're collecting row.co.uk Appliance Insurance reviews in order to help customers like you to the best possible products.

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row.co.uk Appliance Insurance reviews (389)

Easy as 123!!!

Very simple straight forward cover !!great!! Reviewed on: 26th February 2017

easy to use and very cheap

very easy to use website and very affordable Reviewed on: 24th February 2017

Quick and easy

Very cost effective and couldn't be simpler to set up Reviewed on: 22nd February 2017

Great

Very easy to set up DD and quite a bit cheaper than my last insurance Reviewed on: 22nd February 2017

Please do not sign up with www.row.co.uk insurance company. Please I beg you!

Please do not sign up with this insurance coming if you do not want to fight a losing battle. I have never claimed on insurance before but few weeks back I lost my phone and I did what was needed. I was then asked to send proof of purchase and usage and Itemised bills(I found this odd), which I believe were standard stuff. I was then asked to register the phone lost with “ReportMyLost”, which I did. Then they started asking for all sorts. The worst was them asking me to send the picture of my "pocket" were the phone was. I was shocked. I took out phones for my sister and my friend and I was grilled for this like I committed a crime. These phone were on the bills sent to them, I told them if it was a crime to do that I wouldn't have and they can call the network providers to find out, if the bills were being paid or not. I was told they might need the details of the people I got the other phones for because they did know why I have 3 phones under my name. I told them I wasn't claiming for those phones but the S7 that was lost and what business of theirs was it anyway. I got everything they needed relating to the lost phone. The treatment was so degrading. I will never ever use or recommend the company to anyone. I was asked how many bags was I carrying on the day the phone was lost I explained to them like I previously did, I had few shopping bags and my back pack and the reason I put the phone in my pocket. I was asked how many kilometre or mile the journey was, crazy question. I just thought I was wasting my time and cancelled the policy to save money and buy another phone for myself. I was asked to send the picture of inside of the pocket again to see how dip it was. The whole thing was stressful going to a month I couldn't carry on. If I knew they were this bad I wouldn’t have crossed their path but all the review you read on their site is about how easy it is to access but not about how they give you hell when you claim. I don’t know if they filter the reviews. Reviewed on: 16th February 2017

Scam company

Refused to pay out on a legitimate claim with no actual excuse, Dodgy terms and conditions mean they can deny any claim. report to financial ombudsman. Reviewed on: 27th January 2017

ROW INSURANCE Appliance Cover

I have had a very bad experience with Row Insurance. The company did not honour the appliance insurance cover on my cooker. At the time of my application my cooker was in good working order having been repaired under the manufacturers warranty. Now 10 months after taking out insurance with Row Insurance company the cooker failed and I subsequently put in a claim to have it repaired. Row Insurance refused to repair my cooker stating, that as it had been repaired some two years ago under the manufacturers warranty my insurance is invalid. I feel cheated by Row Insurance who were very happy to take my money for insurance that was not worth the paper it was written on. Beware`! Reviewed on: 6th January 2017

Very bad

Because I didn't have a receipt for my 3year old fridge freezer would'nt take my claim any further Reviewed on: 30th December 2016

Don't waste your money

Don't go near this company accidentally damaged my tv 17days after taking the cover out and they are accusing me of insurance fraud !! Cancelled my policy and won't refund the money I've already paid !! Disgusting Reviewed on: 29th December 2016

Not willing to honour a claim for dish washer

Been trying to claim over an issue and I am continuously asked to provide proof of purchase on my dishwasher that came with a brand new build appartment. This is not something I can get hold of easily and the developers who are long gone cannot provide me with anything here. The property is just about 2 years old with all appliances fully fitted. This was not stipulated when registering for covering my appliance and I am very disappointed that they just won't budge. They will not even refund my premium & so the cover is useless. Would not recommend this company at all. Reviewed on: 22nd November 2016

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