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Review of the row.co.uk, Appliance Insurance:

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Please do not sign up with www.row.co.uk insurance company. Please I beg you!

Please do not sign up with this insurance coming if you do not want to fight a losing battle. I have never claimed on insurance before but few weeks back I lost my phone and I did what was needed. I was then asked to send proof of purchase and usage and Itemised bills(I found this odd), which I believe were standard stuff. I was then asked to register the phone lost with “ReportMyLost”, which I did. Then they started asking for all sorts. The worst was them asking me to send the picture of my "pocket" were the phone was. I was shocked. I took out phones for my sister and my friend and I was grilled for this like I committed a crime. These phone were on the bills sent to them, I told them if it was a crime to do that I wouldn't have and they can call the network providers to find out, if the bills were being paid or not. I was told they might need the details of the people I got the other phones for because they did know why I have 3 phones under my name. I told them I wasn't claiming for those phones but the S7 that was lost and what business of theirs was it anyway. I got everything they needed relating to the lost phone. The treatment was so degrading. I will never ever use or recommend the company to anyone. I was asked how many bags was I carrying on the day the phone was lost I explained to them like I previously did, I had few shopping bags and my back pack and the reason I put the phone in my pocket. I was asked how many kilometre or mile the journey was, crazy question. I just thought I was wasting my time and cancelled the policy to save money and buy another phone for myself. I was asked to send the picture of inside of the pocket again to see how dip it was. The whole thing was stressful going to a month I couldn't carry on. If I knew they were this bad I wouldn’t have crossed their path but all the review you read on their site is about how easy it is to access but not about how they give you hell when you claim. I don’t know if they filter the reviews. Reviewed on: 16th February 2017

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