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row.co.uk : Gadget Insurance reviews

Name: Gadget Insurance
Rating: 4.59 (247 reviews)

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4.59

Based on 247 reviews, last reviewed 31st Mar 2019

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

14%

Latest highest rating:

5

New costumer I jost get registred my smart tv. I find being verry easy to complete the registration. Reviewed on: 31st March 2019

Latest lowest rating:

1

Very poor and misleading company Reported my phone lost. I emailed everything over to The customer service team. After a couple of days they email to ask for same documents again. Sen... Read more Reviewed on: 21st February 2019

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row.co.uk Gadget Insurance reviews (247)

Review of the row.co.uk, Gadget Insurance:

Please don't insure your phone with ROW

I lost my phone 8 days ago and still have not received my new phone even though my claim has been accepted and I have paid £105. I claimed straight away. The next day I received an email asking me for documents. I supplied them within an hour of receiving the email. I waited 24 hours. I phoned them. They said they couldn't open the documents and to send them again. I sent them again. The next day after hearing nothing I called again. They said there was a technical fault there end on opening the emails. An hour later their technical team had managed. They said to wait 24 hours for the claims team to inspect the documents. 48 hours later after repeated calls my end they called me and asked me questions for 30 minutes about how I lost my phone. They accepted my claim and asked me to pay £105. I paid straight away. They said I would have a phone within 24 hours, 48 max. I waited 48 hours and called - they said the phone had not arrived with their partner firm yet. They are hoping it will arrive tomorrow. They cannot be certain that I will have it in the next 48 hours. To clarify - It has been a week since I first submitted my claim and provided relevant documents. It will be 4 days minimum from when the claim was accepted and I paid £105 - to when I receive my new phone. They say it will take 24 hours from accepting the claim. This is a lie. Every step of the way this has been stressful. If I knew this - I would never have insured with them - hence why posting this review. Reviewed on: 28th November 2018

New costumer

I jost get registred my smart tv. I find being verry easy to complete the registration. Reviewed on: 31st March 2019

Cheap and excellent cover

Very easy to set ,user friendly. Very cheap excellent. Reviewed on: 29th March 2019

Tv Insurance

Very easy set up took few minutes. Cover was very cheap. Cheaper then other Insurance companies I searched for on the internet. I would highly recommend this Insurance company!!!!!!!! Reviewed on: 17th March 2019

Brilliant

Brilliant company to deal with and very well laid out website Reviewed on: 5th March 2019

Lenovo Tabs4 10 insurance

Its a easy to use website and is good value for money when insurance your gadget Reviewed on: 26th February 2019

Very poor and misleading company

Reported my phone lost. I emailed everything over to The customer service team. After a couple of days they email to ask for same documents again. Sent again and now they’re just messing me about by asking for pics of the area I lost my phone etc. Pathetic. I have got in touch with financial Ombudsman Service. This company really must be reported. Reviewed on: 21st February 2019

EXTENDED GUARENTEE

EASY TO SET POLICY UP AND THE COST IS SMALL Reviewed on: 19th February 2019

Quite an easy process

Reassurance to know my goods are protected. Reviewed on: 1st February 2019

Great

Easy to use webpage. Very good prices. Reviewed on: 27th January 2019

simple quick effecient

Very qucik easy and simple to use web site. whole transcation took less than 5 minutes. good price great cover Reviewed on: 25th January 2019

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