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Smart Money Cymru Community Bank: Savings reviews

Name: Savings
Rating: 4.75 (32 reviews)

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4.75

Based on 32 reviews, last reviewed 9th Apr 2025

500% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

Excellent service from start to finish would highly... Excellent service from start to finish would highly recommend smart money to friends and family Reviewed on: 2nd April 2025

Latest lowest rating:

1

Up until Christmas I was happy with my savings. Up until Christmas I was happy with my savings. But I increased my savings amount and then it started to pay off my loan instead of savings. I increas... Read more Reviewed on: 9th April 2025

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About this product

All Smart Money Cymru members have a saving account set up. If you also take out a loan, the repayment plan includes putting a little aside into your savings.

The account can be opened online and you can make contributions via your salary, Standing Order or by one-off debit card payments.

Smart Money Cymru’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Smart Money Cymru Community Bank before, you can also leave a review and share your experience.

Smart Money Cymru Community Bank Savings reviews (32)

Review of the Smart Money Cymru Community Bank, Savings:

Up until Christmas I was happy with my savings.

Up until Christmas I was happy with my savings. But I increased my savings amount and then it started to pay off my loan instead of savings. I increased my savings for my holidays. I didn't realise they had done this for wks so I lost a chunk of savings. Contacted them said it was sorted. It wasnt again a few wks past and contacted them again. For a few wks it was sorted so didn't check it until tonight I.ve found last 4 wks they done the same again paying it off my loan so double payments and no savings and now I.ve lost half of my savings for my holidays. Because you can't get back what they have done by paying double loan and putting it back into savings. I aint happy at all. This money was to pay my holiday off now I.ve very short and not even my mistake but 3 times they have done it so will be taking my savings else where. Reviewed on: 9th April 2025

Reply from Smart Money Cymru Community Bank Hi Beverly, Thank you for taking the time to tell us about the issue you had. I can see that one of our Customer Advisors has amended your account to reflect your wishes. We apologise for any inconvenience this caused. SMC Response date: 10th April 2025

great products

Just easy to work with and great products Reviewed on: 24th May 2024

Easy to understand very fair to customers

Easy to understand very fair to customers Reviewed on: 15th April 2024

hasanovb522@gmail

Очень хороший легко можно использовать Reviewed on: 12th March 2024

Very good banking and easy for using

Very good banking and easy for using Reviewed on: 17th February 2024

Straight forward company

Easy to contact, clear communications, Reviewed on: 9th August 2023

Great product

Helpful friendly does what it says on the tin. Plus they do not bombard you with marketting. Reviewed on: 28th July 2023

Great way to save

So easy to use, never would have managed to save as much without this service! Thank you Reviewed on: 27th July 2023

great rates

offered great rates for my savings , easy to do online. contacted customer service agent put my mind at ease and was knowledgeable. will def reinvest Reviewed on: 14th July 2023

An excellent service

Always a great service. Excellent staff. I trust that my money is safe. Reviewed on: 10th June 2023

No Hassle Savings account

Easy to setup an account with a great product. Only wish they had a mobile app to keep track of it but otherwise could not fault. An easy setup process and never needed to phone support. Reviewed on: 1st June 2023

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