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Smart Money Cymru Community Bank reviews

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Rated Good 4.48/5

Smart Money Cymru Community Bank reviews

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Last reviewed within 21 days

Review summary

People rate this company as Good based on 71 product reviews

Average score of 4.48/5
5 star
85%
4 star
4%
3 star
4%
2 star
0%
1 star
7%
Reviews for Smart Money Cymru Community Bank have trended negatively over the past 90 days

Latest positive rating

5/5

I’ve been with smart money Cymru and newport credit...

I’ve been with smart money Cymru and newport credit union for about 4/5 years and I’ve always had good experiences with them, always had loans... I’ve been with smart money Cymru and newport credit union for about 4/5 years and I’ve always had good experiences with them, always had loans fast, always been very helpful, I’ve recommended a few family memebrs and friends to get a loan from them, their payouts are also very fast Read more Read less

{"display":"Sophie p","full_name":"Sophie p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Personal Loans
Sophie p 23rd December 2025

Latest negative rating

1/5

I’ve been a member for around 20years.

I’ve been a member for around 20years. I’ve always had a loan every Christmas. This year I was refused my Christmas loan even though I... I’ve been a member for around 20years. I’ve always had a loan every Christmas. This year I was refused my Christmas loan even though I have never ever missed a repayment. The worst part is that they didn’t even have the decency to call, send a message or email to tell me my loan was rejected. Until this year they used to go out of their way to help with my loan application and to make sure I got whatever loan I could afford. Well done credit union for sending us to the dodgy loan sharks!! Read more Read less

{"display":"Jacqueline M","full_name":"Jacqueline M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Personal Loans
Jacqueline M 27th December 2025

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Smart Money Cymru Community Bank at a glance

Reviews for Smart Money Cymru Community Bank

Showing 11 of 71 company reviews Last reviewed within 21 days

I’ve been a member for around 20years.

Personal Loans 27th December 2025

I’ve been a member for around 20years. I’ve always had a loan every Christmas. This year I was refused my Christmas loan even though I... I’ve been a member for around 20years. I’ve always had a loan every Christmas. This year I was refused my Christmas loan even though I have never ever missed a repayment. The worst part is that they didn’t even have the decency to call, send a message or email to tell me my loan was rejected. Until this year they used to go out of their way to help with my loan application and to make sure I got whatever loan I could afford. Well done credit union for sending us to the dodgy loan sharks!! Read more Read less

Rated Terrible 1/5
Read more product reviews

Disappointed 15 year shareholder

Savings 24th December 2025

Getting too commercial, and bragging about it on line. Not explaining the product being sold adequately. Forgetting the original ethos of credit unions and, possibly,... Getting too commercial, and bragging about it on line. Not explaining the product being sold adequately. Forgetting the original ethos of credit unions and, possibly, driving people back to the illegal loan sharks. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 5/5

    I’ve been with smart money Cymru and newport credit...

    I’ve been with smart money Cymru and newport credit union for about 4/5 years and I’ve always had good experiences with them, always had loans... I’ve been with smart money Cymru and newport credit union for about 4/5 years and I’ve always had good experiences with them, always had loans fast, always been very helpful, I’ve recommended a few family memebrs and friends to get a loan from them, their payouts are also very fast Read more Read less

    {"display":"Sophie p","full_name":"Sophie p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loans
    Sophie p 23rd December 2025
  • 5/5

    Customer service

    Excellent customer service very helpful friendly and polite

    {"display":"Adele ","full_name":"Adele ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loans
    Adele 31st October 2025
  • 5/5

    He gives me a chance to save Christmas time the amou...

    He gives me a chance to save Christmas time the amount of money you’ve saved you can borrow one top

    {"display":"Jackie C","full_name":"Jackie C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jackie C 31st October 2025
  • 5/5

    Much need service in the community

    Excellent at keeping customers up to date with regular emails. Good rates on loans. An excellent community service.

    {"display":"Kerry L","full_name":"Kerry L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kerry L 30th October 2025
  • 5/5

    Great service and product

    Recently opened an account and very happy with process to date. Have needed help a few times to set up transactions or to navigate the... Recently opened an account and very happy with process to date. Have needed help a few times to set up transactions or to navigate the app and been given great support. Read more Read less

    {"display":"Lesley","full_name":"Lesley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lesley 29th October 2025
  • 5/5

    Very good

    Very good value service ,skills ,communication

    {"display":"ION C","full_name":"ION C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loans
    ION C 15th September 2025
  • 5/5

    Top up Payroll loan

    I’ve had a few payroll loans with credit union and contacted them this week for a top up loan- they were extremely helpful

  • 5/5

    Smart and easy

    So easy and straightforward to open the account. Very user friendly

    {"display":"goonerboy","full_name":"goonerboy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    goonerboy 12th June 2025
  • 5/5

    Correspondence

    Good, only send important correspondence

    {"display":"Colin Martin","full_name":"Colin Martin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Colin Martin 12th June 2025

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