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Your Community Bank reviews

Your Community Bank's logo
Rated Excellent • 4.79/5

Your Community Bank reviews

Verified business Last reviewed within 7 days
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  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers in-person appointments
    Offers in-person appointments
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 453 product reviews

Average score of 4.79/5
5 star
94%
4 star
5%
3 star
1%
2 star
0%
1 star
0%
Reviews for Your Community Bank have trended negatively over the past 90 days

Your Community Bank really shines with friendly, helpful staff who make saving and borrowing straightforward and stress-free. Their loans come with fair rates and flexible repayment options, often linked to savings, which many find a lifesaver. The service feels personal and community-focused, a refreshing change from big banks. Some wish phone and email responses were quicker, but overall it’s a reliable and supportive place to manage money.

Positive themes

  • Loans from Your Community Bank are easy to apply for with quick decisions and clear explanations.
  • Saving with Your Community Bank is simple and helps build good habits even on a low income.

Negative themes

  • Some find phone and email response times slow or needing improvement at Your Community Bank.
  • Loan interest rates at Your Community Bank feel high to some and could be reviewed.
  • A few mention the loan application could be more personal rather than automated.
Summarised by AI
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About Your Community Bank

Your Community Bank, registered as Croydon Merton & Sutton Credit Union, has been supporting the local community since 1999, offering ethical and accessible financial services to people in Croydon, Merton, and Sutton.

Growth is driven by a strong commitment to improving the financial health and well-being of its members.

They continue to invest in new initiatives, expand support for vulnerable members and strengthen community outreach to better serve members.

Your Community Bank at a glance

Contact details

Phone
020 3468 8568
Email
[email protected]
Main address
The Lansdowne Building, 2 Lansdowne Road, Croydon CR9 2ER
Social media

Reviews for Your Community Bank

Showing 11 of 453 company reviews • Last reviewed within 7 days

It’s always been a fuss free easy to access service,...

Loans • 20th May 2026

It’s always been a fuss free easy to access service, I have been using this service for years now and trust it as a reliable... It’s always been a fuss free easy to access service, I have been using this service for years now and trust it as a reliable source of financial help. I value the aspect of saving g money while paying on my loan Read more Read less

{"display":"Francesca D","full_name":"Francesca D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Have been using Croydon plus credit union now for a...

Loans • 20th May 2026

Have been using Croydon plus credit union now for a few years they are so helpful and i believe they work very quick around helping

{"display":"Bailey W","full_name":"Bailey W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Everything thing is accessible online,

    Everything thing is accessible online, website is easy to navigate and accounts can be easily accessible any where anytime.

    {"display":"Mrs P","full_name":"Mrs P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs P 20th May 2026
  • 5.00/5

    Very Friendly and Helpful Community Bank

    Staff were extremely helpful and friendly when I was setting my account up. The process was very easy and quick. Bank offer savings options too.... Staff were extremely helpful and friendly when I was setting my account up. The process was very easy and quick. Bank offer savings options too. Customer Service Agent very kindly provided me with details of of a special Christmas Savings Product that is available. Read more Read less

    {"display":"keith P","full_name":"keith P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    keith P 19th May 2026
  • 5.00/5

    Great bank

    It has been a good way to save for the children.

    {"display":"vanida M","full_name":"vanida M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    vanida M 19th May 2026
  • 5.00/5

    Very good way of saving and being given chance to ge...

    Very good way of saving and being given chance to get a loan with out high returns.

    {"display":"Suzy P","full_name":"Suzy P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Suzy P 19th May 2026
  • 5.00/5

    Community bank for the community!

    Ive always had a positive experience with community bank loans. The process is easy, the approval time is usually within a few days which is... Ive always had a positive experience with community bank loans. The process is easy, the approval time is usually within a few days which is handy when you really need it. The process provides all information in regards to any interest fees, schedule of payment to pay back and how much you will save within the process. The fact you save whilst you pay back your loan is amazing for me. I like the way the community bank is actually for the community, even when paying back the loan once you have reached more than the loan amount in sales you can withdraw funds if you need too. Community bank is doing a great job! I highly recommend signing up and learning about the different services they offer. Read more Read less

    {"display":"Chantey L","full_name":"Chantey L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Chantey L 19th May 2026
  • 5.00/5

    Friendly, helpful and easy to communicate with

    Friendly, helpful and easy to communicate with

    {"display":"Gloria V","full_name":"Gloria V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gloria V 16th May 2026
  • 5.00/5

    It has been such a pleasant experience

    It has been such a pleasant experience

    {"display":"Amelia","full_name":"Amelia","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Amelia 15th May 2026
  • 5.00/5

    I am pleased It is easy to withdraw money.

    I am pleased It is easy to withdraw money.

    {"display":"Queenie","full_name":"Queenie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Queenie 15th May 2026
  • 5.00/5

    I just love this bank.

    I just love this bank. The staff are friendly and helpful

    {"display":"JT","full_name":"JT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JT 14th May 2026

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