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Your Community Bank reviews

Your Community Bank's logo
Rated Excellent • 4.94/5

Your Community Bank reviews

Verified business Last reviewed within 7 days
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  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers in-person appointments
    Offers in-person appointments
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 419 product reviews

Average score of 4.94/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Your Community Bank have trended negatively over the past 90 days

Your Community Bank really shines with friendly, helpful staff and easy-to-use savings and loan services that make managing money less stressful. Many find the loan process straightforward and appreciate the chance to save while borrowing. A few mention that phone service could be quicker and loan interest rates might need reviewing.

Positive themes

  • Your Community Bank’s staff are friendly, helpful, and always ready to assist.
  • Saving with Your Community Bank is easy and helps build good habits even on a low income.
  • Loans from Your Community Bank are straightforward to apply for and flexible to repay.

Negative themes

  • Phone service can be slow and email replies sometimes take over a day.
  • Loan interest rates feel a bit high and could do with a review.
  • Occasionally responses are slow depending on how busy they are.
Summarised by AI
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About Your Community Bank

Your Community Bank, registered as Croydon Merton & Sutton Credit Union, has been supporting the local community since 1999, offering ethical and accessible financial services to people in Croydon, Merton, and Sutton.

Growth is driven by a strong commitment to improving the financial health and well-being of its members.

They continue to invest in new initiatives, expand support for vulnerable members and strengthen community outreach to better serve members.

Your Community Bank at a glance

Contact details

Phone
020 3468 8568
Email
[email protected]
Main address
The Lansdowne Building, 2 Lansdowne Road, Croydon CR9 2ER
Social media

Reviews for Your Community Bank

Showing 11 of 419 company reviews • Last reviewed within 7 days

Friendly and efficient.

Savings • 1st May 2026

Friendly and efficient. Always quick to respond to enquiries and withdrawal requests.

{"display":"Jivko Hristov","full_name":"Jivko Hristov","avatar":{"url":"\/assets\/uploads\/avatars\/users\/749539.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very fast to do business with

Savings • 29th April 2026

Very fast and easy to do business with; setting up the account, asking for information, getting help over the phone, things you can't do with highstreet banks.

{"display":"CHRISTOS M","full_name":"CHRISTOS M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Outstanding Service All Round

    Whether it be to apply for a loan or access my savings it is a very simple stress free process. Customer services reply to emails... Whether it be to apply for a loan or access my savings it is a very simple stress free process. Customer services reply to emails very quickly and efficiently. I moved away from Croydon in 2020 and am still here with this account for the above reasons Read more Read less

    {"display":"Louise","full_name":"Louise","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Louise 29th April 2026
  • 5/5

    I have always had the best experience with Credit un...

    I have always had the best experience with Credit union access to funds as and when needed with just a quick loan application which is... I have always had the best experience with Credit union access to funds as and when needed with just a quick loan application which is usually approved around the two week mark and funds are released to your account Read more Read less

    {"display":"Roxanne M","full_name":"Roxanne M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Roxanne M 28th April 2026
  • 4/5

    I am happy with the overall experience

    I am happy with the overall experience

    {"display":"Ebony R","full_name":"Ebony R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ebony R 28th April 2026
  • 5/5

    I suffer with mental health issues and the people we...

    I suffer with mental health issues and the people were so kind to help me sort out my loan, I recommend them to everybody

    {"display":"Shirl","full_name":"Shirl","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Shirl 28th April 2026
  • 5/5

    Excellent customer service and easy way to apply for...

    Excellent customer service and easy way to apply for a good value loan

    {"display":"Jacqueline D","full_name":"Jacqueline D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jacqueline D 28th April 2026
  • 5/5

    There's always a professional person who you can tal...

    There's always a professional person who you can talk to and your call is answered quickly I am very grateful for the Community bank.

    {"display":"Kevin C","full_name":"Kevin C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Kevin C 28th April 2026
  • 5/5

    Great Service

    Easy to navigate and helpful that loan is taken out of salary so no worries about being paid. Following my application i recieved my money... Easy to navigate and helpful that loan is taken out of salary so no worries about being paid. Following my application i recieved my money quick and easy and also helps me to save a little each month Read more Read less

    {"display":"K S","full_name":"K S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    K S 28th April 2026
  • 5/5

    Always there

    Over the years have helped me out more than I can ever had imagined

    {"display":"Chris","full_name":"Chris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Chris 28th April 2026
  • 5/5

    Excellent

    I have been saving with them for decades

    {"display":"Anne H","full_name":"Anne H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anne H 28th April 2026

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