Smart Money People Logo
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

Your Community Bank reviews

Your Community Bank's logo
Rated Excellent • 4.96/5

Your Community Bank reviews

Verified business Last reviewed within 7 days
Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers in-person appointments
    Offers in-person appointments
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 324 product reviews

Average score of 4.96/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%

Croydon Plus Credit Union is loved for its friendly, helpful staff and easy, straightforward loan process that suits all sorts of needs. Many find it a brilliant way to save money while borrowing, with affordable rates and flexible repayment options. The service feels personal and supportive, making it a trusted choice for managing finances. On the downside, a few mention that phone access could be improved and some think loan interest rates should be reviewed. Still, most feel well looked after and appreciate the prompt responses and clear communication.

Positive themes

  • Croydon Plus loans are easy to get with fair rates and simple repayment options.
  • The staff at Croydon Plus are friendly, helpful and always ready to support.
  • Saving with Croydon Plus is simple and helps build money steadily over time.

Negative themes

  • Phone service could be better with quicker response times needed.
  • Some feel loan interest rates are a bit high and should be reviewed.
Summarised by AI
Was this helpful?

About Your Community Bank

Your Community Bank, registered as Croydon Merton & Sutton Credit Union, has been supporting the local community since 1999, offering ethical and accessible financial services to people in Croydon, Merton, and Sutton.

Growth is driven by a strong commitment to improving the financial health and well-being of its members.

They continue to invest in new initiatives, expand support for vulnerable members and strengthen community outreach to better serve members.

Your Community Bank at a glance

Contact details

Phone
020 3468 8568
Email
[email protected]
Main address
The Lansdowne Building, 2 Lansdowne Road, Croydon CR9 2ER
Social media

Reviews for Your Community Bank

Showing 11 of 324 company reviews • Last reviewed within 7 days

I was struggling financially onity Bank...

Loans • 7th April 2026

I was struggling financially and Your Community Bank work with me to review my expenditure and offered me an affordible loan to reduce my monthly... I was struggling financially and Your Community Bank work with me to review my expenditure and offered me an affordible loan to reduce my monthly payments whilst reducing debts and saving at the save time. Read more Read less

{"display":"Peter Robinson","full_name":"Peter Robinson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent customer service and easy to use website f...

Savings • 6th April 2026

Excellent customer service and easy to use website for loans and withdrawals.

{"display":"Susylon","full_name":"Susylon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    It’s a quick and easy way to save money.

    It’s a quick and easy way to save money. It can be deducted from your salary.

    {"display":"Sara W","full_name":"Sara W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sara W 6th April 2026
  • 5/5

    In the economy, community bank is the only way I’ve...

    In the economy, community bank is the only way I’ve managed to accumulate savings for myself.

    {"display":"Ty","full_name":"Ty","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ty 2nd April 2026
  • 5/5

    Always very helpful, quick response to queries

    Always very helpful, quick response to queries

    {"display":"Debbie O","full_name":"Debbie O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Debbie O 21st March 2026
  • 5/5

    Never had a problem with them!

    Never had a problem with them! Always been helpful even when I struggled in the past! Sometimes they can take there time but depends time... Never had a problem with them! Always been helpful even when I struggled in the past! Sometimes they can take there time but depends time of year and how busy they are Read more Read less

    {"display":"Marylou V","full_name":"Marylou V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Marylou V 2nd February 2026
  • 5/5

    I am happy Croydon Union because when I lost my job...

    I am happy Croydon Union because when I lost my job in was not able to keep up with paying the loan and I was... I am happy Croydon Union because when I lost my job in was not able to keep up with paying the loan and I was given a break period period which is helping me to recover Read more Read less

    {"display":"Brian B","full_name":"Brian B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Brian B 18th December 2025
  • 5/5

    Everytime I call my enquiries are dealt with properl...

    Everytime I call my enquiries are dealt with properly by a friendly voice. If there's other ways of dealing with things they will recommend it... Everytime I call my enquiries are dealt with properly by a friendly voice. If there's other ways of dealing with things they will recommend it but not force it. I have family member also with them now. I prefer banking with than the high street banks. Read more Read less

    {"display":"pam","full_name":"pam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    pam 15th December 2025
  • 5/5

    I cant imagine life with out them

    I have e been with them for many years and honestly I love that we save because its hard for me to save and through... I have e been with them for many years and honestly I love that we save because its hard for me to save and through them I have money i can build with out just going in my bank and using it. 3 times I have received top up loans and its been so helpful for the things I don't usually get to do with my kids and im so happy they exist honestly couldnt imagine life with out using there services now. The staff is always helpful and I have no complaints Read more Read less

    {"display":"Jf","full_name":"Jf","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jf 9th December 2025
  • 5/5

    I believe they are really good and i will recommend...

    I believe they are really good and i will recommend them for anyone.

    {"display":"Duodu Matthew","full_name":"Duodu Matthew","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1262386.png"}}'s avatar
    Savings
    Duodu Matthew 28th November 2025
  • 5/5

    Credit union are amazing.

    Credit union are amazing. I have been with credit union for some years now and they have gotten me out of some deep whole and... Credit union are amazing. I have been with credit union for some years now and they have gotten me out of some deep whole and helped me save along the way. Very fair, customer team as fab and always polite and helpful. Never had issues. And will continue to stay with them Read more Read less

    {"display":"Stephanie c","full_name":"Stephanie c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Stephanie c 26th November 2025

    Products from Your Community Bank

    Showing all products offered by Your Community Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice