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Student Loans Company: Student Loans reviews

Name: Student Loans
Rating: 2.85 (13 reviews)

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2.59

Based on 13 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

38%

3 star

46%

Latest highest rating:

4

student finance by school of elizabeth of london student finance by school of elizabeth of london Reviewed on: 10th October 2024

Latest lowest rating:

1

Speak to a robot on the phone, be sent through hoops... Speak to a robot on the phone, be sent through hoops and circles, finally navigate after being reminded you can do it online (which online told me I h... Read more Reviewed on: 1st September 2025

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About this product

Read or write Student Loans Company student loans reviews from the Smart Money People community. if you're considering using Student Loans Company, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Student Loans Company student loans customer in the past? Write a review today and help others!

Student Loans Company Student Loans reviews (13)

Review of the Student Loans Company, Student Loans:

Why oh why charge intrest

So I thought it was bad enough having to pay £9000 a year for tuition and £4000 for maintenance (which doesn't even cover accommodation) but they want to charge interest on top of that. Utter bullshit Reviewed on: 21st July 2017

Speak to a robot on the phone, be sent through hoops...

Speak to a robot on the phone, be sent through hoops and circles, finally navigate after being reminded you can do it online (which online told me I have to call..) to be told of 20 minute call wait.. Of course interrupted the poor hold music every minute to tell me how important my call is and they know I am waiting - crucial information I couldn't have worked out on my own. And which meant I had go stay actively listening for the eventual human to answer. Poor. But they don't care, they have my money and I'm paying interest on it every minute they keep me on hold... Reviewed on: 1st September 2025

student finance by school of elizabeth of london

student finance by school of elizabeth of london Reviewed on: 10th October 2024

Thieves

I overpaid my debt by 130 pounds and it has been 3 months I am waitng for refund. They keep telling me its in process, and today I found out it is impossible to transfer back to overseas account. So, I was able to repay the debt every month from overseas account to SLC but they, out of a sudden, are not able to transfer the overpayment back to overseas account. Thieves!!! Reviewed on: 22nd August 2023

Bank services good

Staff is vary friendly .thanks for helping Reviewed on: 3rd April 2023

shocking customer service bad communication

Looking around what other people have to say about the SLC I have to admit that it makes my skin crawl just going over this again in my mind. These youngsters need a re training OR start looking for jobs that are suitable to their lack of ....pretty much everything! from customer service, to communication, to support to advice an absolute 0. Their department needs to be 'incorporated' with a real adult world and give us a break been over 17 years of age. Unbelievable!! Reviewed on: 21st September 2021

shocking customer service bad communication

Looking around what other people have to say about the SLC I have to admit that it makes my skin crawl just going over this again in my mind. These youngsters need a re training OR start looking for jobs that are suitable to their lack of ....pretty much everything. Their department needs to be 'incorporated' with a real adult world and give us a break been over 17 years of age. Unbelievable!! Reviewed on: 21st September 2021

Cool

Good service, would gladly speak with them agian Reviewed on: 12th August 2021

Need help for my information

Not good at all it never help me only lies to me like scammers and A scandal for my information Reviewed on: 6th March 2021

DSA is a lifesaver

Without them funding my specialist tutor I couldn’t have got a first on my masters Reviewed on: 12th July 2020

Shocking service

I've never had such consistently bad service from any company as I have had with SLC. In order to prove that I had resigned from a job and was unemployed, I had to submit 14 different pieces of evidence and go through multiple phone calls. After all that, they incorrectly changed my status to 'self-employed'. The online system for registering as working overseas makes no sense. The first question asks 'when did you leave the UK?', yet if you're moving from one overseas job to another, there's no advice on how to answer that. The lack of a functioning online system and email service, meaning phoning is the only option, is really challenging when you work abroad. It feels like you're further penalised for working abroad (and out of the PAYE system) by ridiculously low repayment thresholds, for example paying back a % of everything I earn over £7000. I went through the painful process of changing my overseas job details this month, which seemed relatively pain free compared to previous interactions. I then got a letter in the post with the amount I'll have to pay back based on the evidence I have given. I then got a letter the day after specifying a different amount to pay back, stating that this was because I had given no evidence (incorrect). Last year I got a letter outlining my remaining balance, which was different to what showed online for the same date. I would give 0 stars if I could. I guess this shows what happens when there is no competitor in the market. The government should really take some responsibility for this, as they endorce/force students to use this company. Reviewed on: 27th April 2020

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Student Loans Company: Student Loans reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Student Loans Company Student Loans reviews (13)

Why oh why charge intrest

Speak to a robot on the phone, be sent through hoops...

student finance by school of elizabeth of london

Thieves

Bank services good

shocking customer service bad communication

shocking customer service bad communication

Cool

Need help for my information

DSA is a lifesaver

Shocking service

Join Smart Money People

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