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Towergate reviews

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Rated Good • 3.57/5

Towergate reviews

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Review summary

People rate this company as Good based on 14 product reviews

Average score of 3.57/5
5 star
65%
4 star
14%
3 star
0%
2 star
0%
1 star
21%
Reviews for Towergate have trended negatively over the past 90 days

Latest positive rating

5/5

There when you need them

The mark of a good insurance is how it responds when you claim.I had a break in and they broke in by demolishing the front... The mark of a good insurance is how it responds when you claim.I had a break in and they broke in by demolishing the front door.Towergate arranged for a team to replace the door frame and lock.I had a leak behind my toilet in a boxed in section which rotted the bathroom floor .Towergate sent builders in to replace the floor. Read more Read less

{"display":"Anthony Haddon-Cave","full_name":"Anthony Haddon-Cave","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Disgusting DONT BOTHER

Disgusting Appalling way to treat a customer, Took Driving Instructor Insurance with this company, paid for the full year, unexpectedly bought a new teaching car,... Disgusting Appalling way to treat a customer, Took Driving Instructor Insurance with this company, paid for the full year, unexpectedly bought a new teaching car, called to do a change of vehicle, I expected to pay more, but the additional price was astronomical, almost double. Appalled!!! But it just got better. I had paid £400 for the year and had only had the insurance for 2 months. I asked how much I would get back if I cancelled, and the reply was £75. The worst of it was that he wasn't even joking. Honestly, I'm so angry that I would rather go to a reputable company and start again before continuing to deal with this terrible company and put this down to experience, 19 years dealing with ADI insurance, and this is the first time I have been unhappy with a broker or insurance company. After hanging up I sought out other quotes guess what...... HALF THE PRICE to insure the new car.! Read more Read less

{"display":"PamK","full_name":"PamK","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1239004.png"}}'s avatar
Insurance Broker
PamK 2nd June 2025
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About Towergate

Towergate is a leading insurance broker, with a global footprint. Smart Money People is the place for Towergate Insurance reviews. Read and write Towergate reviews today to help increase trust and transparency in financial services.

Towergate at a glance

Reviews for Towergate

Showing 11 of 14 company reviews

Disgusting DONT BOTHER

Insurance Broker • 2nd June 2025

Disgusting Appalling way to treat a customer, Took Driving Instructor Insurance with this company, paid for the full year, unexpectedly bought a new teaching car,... Disgusting Appalling way to treat a customer, Took Driving Instructor Insurance with this company, paid for the full year, unexpectedly bought a new teaching car, called to do a change of vehicle, I expected to pay more, but the additional price was astronomical, almost double. Appalled!!! But it just got better. I had paid £400 for the year and had only had the insurance for 2 months. I asked how much I would get back if I cancelled, and the reply was £75. The worst of it was that he wasn't even joking. Honestly, I'm so angry that I would rather go to a reputable company and start again before continuing to deal with this terrible company and put this down to experience, 19 years dealing with ADI insurance, and this is the first time I have been unhappy with a broker or insurance company. After hanging up I sought out other quotes guess what...... HALF THE PRICE to insure the new car.! Read more Read less

{"display":"PamK","full_name":"PamK","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1239004.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

There when you need them

Insurance Broker • 4th September 2024

The mark of a good insurance is how it responds when you claim.I had a break in and they broke in by demolishing the front... The mark of a good insurance is how it responds when you claim.I had a break in and they broke in by demolishing the front door.Towergate arranged for a team to replace the door frame and lock.I had a leak behind my toilet in a boxed in section which rotted the bathroom floor .Towergate sent builders in to replace the floor. Read more Read less

{"display":"Anthony Haddon-Cave","full_name":"Anthony Haddon-Cave","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Brilliant broker, great service, over the phone supp...

    Brilliant broker, great service, over the phone support. Always helpful and discounted our fee as a charity.

    {"display":"Gayle Harris ","full_name":"Gayle Harris ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Consistent good service over many years.

    Consistent good service over many years.

    {"display":"Rosie","full_name":"Rosie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Insurance Broker
    Rosie 23rd August 2024
  • 5/5

    A1

    Brilliant customer care. Was at the Ed of the phone when needed

    {"display":"Shaz","full_name":"Shaz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Caravan Insurance
    Shaz 31st July 2023
  • 5/5

    Good costomer service

    Good costomer service, treated me fairly.

    {"display":"h24821807","full_name":"h24821807","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Insurance Broker
    h24821807 21st August 2022
  • 1/5

    Towergate Contents insurance

    What an appalling rip-off company. Paid for full insurance new for old. Smashed and ruined ten day old iPhone. Was offered 1/3 of the value.... What an appalling rip-off company. Paid for full insurance new for old. Smashed and ruined ten day old iPhone. Was offered 1/3 of the value. They took it for “inspection” and didn’t inspect it they just replaced the shattered glass and sent it back still broken. Now they want me to take it somewhere else to be inspected- why? They had it for a MONTH. I was entitled to a new phone and I offered to take it to Apple and now, because they’ve ruined it further, I can’t. Do NOT USE Towergate Read more Read less

    {"display":"LAubrey","full_name":"LAubrey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Insurance Broker
    LAubrey 31st August 2021
  • 1/5

    Awful company, underwrite the policy I took out and wouldn't pay up

    I took a worldwide insurance policy out to cover a trip to Mexico. We were delayed by 2 days due to weather, one day in... I took a worldwide insurance policy out to cover a trip to Mexico. We were delayed by 2 days due to weather, one day in the UK then an entire day and night stuck in Atlanta airport with no money, no support and sleeping on the floor. I got all the relevant slips to support the delay, signed by desk staff, and sent them all off when we got home as did my partner to his respective insurance. My partner got a payment almost instantly, I fought to get mine for over a year. Never got a penny, endless phonecalls, forms, emails and post and nothing. They kept saying my evidence wasn't suitable, I even rang the airline and confirmed but they wouldn't call themselves to verify just kept delaying. I gave up in the end, it wasn't worth the stress but I was still so annoyed. Read more Read less

    {"display":"Laura Lou","full_name":"Laura Lou","avatar":{"url":"\/assets\/uploads\/avatars\/users\/151591.png"}}'s avatar
  • 5/5

    brilliant

    Very helpful, easy to contact, good all rounder really

    {"display":"hel","full_name":"hel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Caravan Insurance
    hel 19th July 2018
  • 4/5

    Value for money

    Towergate home insurance provides free family legal cover & home emergency cover which makes selling the product easy.

    {"display":"Sera Revitt","full_name":"Sera Revitt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Insurance Broker
    Sera Revitt 28th September 2017
  • 5/5

    Efficient low cost cover

    I have a lot if policies with tower gate and they always come in best on price! Great value .

    {"display":"Leeanne gray","full_name":"Leeanne gray","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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