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TSB: Advance MasterCard reviews

Name: Advance MasterCard
Rating: 3.5 (12 reviews)

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3.70

Based on 12 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

17%

3 star

2 star

33%

Latest highest rating:

5

Always very helpful fantastic customer service open... Always very helpful fantastic customer service open on Saturday’s Reviewed on: 26th February 2025

Latest lowest rating:

1

Hope you never need to call them Customer service teams are useless at best. Everything is slow. Reviewed on: 10th August 2022

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About this product

TSB Advance MasterCard reviews can help you to find out about the pros and cons of the Advance MasterCard credit card. What kind of features do TSB customers like? Find out more about the TSB Advance MasterCard by reading our trusted Smart Money People reviews. You can also write your own TSB Advance MasterCard reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

TSB Advance MasterCard reviews (12)

Review of the TSB, Advance MasterCard:

Superior Service

I need to call TSB and the advisor was friendly and I didnt feel as if it was all a chore or read from an auto-cue. She went what I thought was above and beyond her role, certainly made me feel like an individual who was important to the bank. Reviewed on: 18th January 2022

Always very helpful fantastic customer service open...

Always very helpful fantastic customer service open on Saturday’s Reviewed on: 26th February 2025

Hope you never need to call them

Customer service teams are useless at best. Everything is slow. Reviewed on: 10th August 2022

good

good and happy singing away mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm Reviewed on: 11th July 2020

Stay away from tsb

Had an account and internet banking for one day. They could not tell why the account had closed down as no product passed a credit check to open the account given a sort code and account number then nothing. Bank manager clueless to help contact centre state you need to go to the branch. After a load of crap on the phone and the branch I can truthfully say not to trust or use this bank in anyway. They are worse than useless and I am still missing money transferred to them from my old bank that is now my current bank after transferring to this lot of ejits, staff at branches and call centres are being made ejits by bosses unable to properly manage a bank. The best thing for this lot is to go bust and start again. DO NOT USE and if you do RUN AWAY FAST the harm that they have done myself and my business is unbelievable. Reviewed on: 22nd September 2018

Poor customer service

Terrible customer service!!!! Customer service will respond to your complaint in 8 weeks! Debit card cancelled due to fraud on account, after 2.5 weeks of waiting for new card, I phone to find out that the replacement card had not been ordered....get passed from dept to dept all who say it is not their responsibility and they cannot assist... after 2 hrs 40 minutes on the phone I get told it will be another 10 days before a new card will arrive.. but don't worry as you can go into the branch with your passport for funds! Easier to cancel account and transfer funds to another bank.... 28 years with this bank and did they care about losing my customer.. of course they didn't. Reviewed on: 19th September 2018

Good card

Never needed to complain ! I would recommend it to friend Reviewed on: 6th November 2017

Useless website

Difficult to access website especially mobile banking Reviewed on: 23rd June 2017

Very good

I am happy with my credit card at the bank. Reviewed on: 12th May 2017

20 months interest free

Good card, you just need to make sure that you pay it off in full every month once you've reached 20 months. Very helpful for you travel expenses if company pays for them but you have to wait a month to get them back like me Reviewed on: 12th February 2017

Excellent Experience

I have been with TSB for a few years now and I've always been very satisfied with them. 10/10! Reviewed on: 6th May 2016

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