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Virgin Money: Pensions reviews

Name: Pensions
Rating: 3 (26 reviews)

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1.92

Based on 26 reviews, last reviewed 4th Dec 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

3 star

46%

Latest highest rating:

4

Very helpful Very helpful staff. I have had to change my payments regularly and this has always been sorted efficiently Reviewed on: 16th April 2019

Latest lowest rating:

1

Have been trying to withdraw my pension or weeks n... Have been trying to withdraw my pension for weeks now, they keep losing forms or they say they never received it in the post. Beginning to think this... Read more Reviewed on: 4th December 2024

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About this product

Virgin Money help you plan for your retirement with two pension choices.

The Navigator Pension is invested automatically based on your age. The Self-Drive Pension is a fund where you choose the investment approach. Old pensions can be transferred to a Virgin Money Pension and you can start investing from £25 per month.

Virgin Money Pension reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Pensions reviews (26)

Review of the Virgin Money, Pensions:

Virgin Pensions - 8 Months of delays and errors

I have been trying to transfer my Virgin pension to AJ Bell for 8 months. That's 8 months of delays and errors by Virgin Pensions. Customer Service is hopeless and the Virgin Pension only invests in FTSE. Avoid investing with them. Reviewed on: 13th October 2024

Simple!

I have found Virgin Stakeholder pension excellent. I get bi annual updates on how my fund is doing and it is all explained in clear easy to understand language. I love Virgin for Pensions! Reviewed on: 24th January 2018

Great communications

It was very easy to apply with their literature and guides explaining everything l needed to know. Have recommended them to many of my friends and family. Reviewed on: 12th January 2018

Excellent Service

Could not have been more helpful in both setting up a personal pension, and then facilitating the amalgamation of various other pension pots into it. At all times the staff were polite, efficient and clearly knew what they were doing. A very good product matched by excellent customer service. They have set the bar very high. Reviewed on: 16th November 2017

Clear and Simple

I have found Virgin Money to be a very easy arm of the Brand to work with. Both my partner and I use the pension and we intend to invest in the bonds as well. The online service is clear and is not intimidating alongside excellent customer service should you need to talk with someone. Reviewed on: 15th November 2017

A great pension as you can start with just £1

I have had a Virgin Money pension for over 17 years - it was a great one to start with as you can pay in as little as £1 a month which means you can set it up even if you are barely earning and increase it when you can. You can change your monthly payment amount as often as you like and pay in extra single top-up amounts whenever you like. What's more, you get to make use of the Virgin Money Lounges if you happen to be in a city that has one! Reviewed on: 28th March 2016

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