My experience with Warrantywise has been one of the most frustrating customer experiences I have ever had. I purchased a policy in good faith, believing... My experience with Warrantywise has been one of the most frustrating customer experiences I have ever had. I purchased a policy in good faith, believing it would protect me from expensive mechanical failures on my Mazda CX-5. When the vehicle developed a genuine fault, diagnostic testing identified multiple issues affecting engine performance, turbocharger operation and the vacuum control system. I submitted a repair request expecting the warranty to help cover the cost of repairing major mechanical components. Instead, my claim was rejected. The reason? The very components identified by the repairer were apparently not covered under my level of cover. According to Warrantywise, the vacuum pump, control valve, vacuum hoses, wiring repairs, turbocharger solenoid and turbo actuator were all excluded. This left me asking a simple question: What exactly is the purpose of paying for a warranty if so many of the components that commonly fail on a modern vehicle are not covered? The sales process gave me confidence that I was buying meaningful protection against costly repairs. The claims process gave me the opposite impression. When I actually needed assistance, I discovered that many of the parts involved in the fault were excluded from cover. I am particularly disappointed because I was previously encouraged to take out additional Warrantywise policies for other vehicles. Based on my experience with this claim, I am extremely relieved that I did not do so. In my opinion, the true value of any warranty is only revealed when you need to make a claim. Unfortunately, my experience has left me feeling that I paid for protection that offered very little practical benefit when a real mechanical problem occurred. I cannot recommend Warrantywise based on my experience and would strongly encourage anyone considering a policy to read every exclusion carefully and make sure they fully understand exactly what is and is not covered before purchasing. Very disappointed. Read more Read less

My experience with Warrantywise has raised serious concerns about their compliance with basic contractual and consumer‑law obligations. The policy was mis‑sold at the point of... My experience with Warrantywise has raised serious concerns about their compliance with basic contractual and consumer‑law obligations. The policy was mis‑sold at the point of purchase, something Warrantywise later acknowledged in a recorded call. During the subsequent claim, the company provided inconsistent and misleading information, refused to supply their own process documentation, and failed to respond to a lawful Data Protection request. A valid claim was then rejected on the basis of an “independent” engineer whom Warrantywise themselves selected, instructed, and paid. No diagnostic data, no photographs, and no evidential basis were provided to support the conclusion. By contrast, Porsche—the manufacturer—confirmed there was no legitimate basis for the refusal. Throughout the process, Warrantywise repeatedly changed their position, failed to act with reasonable care and skill, and caused unnecessary delay, leaving me without use of my vehicle for 22 days. In my view, the service I received fell significantly short of what is required under the Consumer Rights Act 2015 and the terms of the contract. Anyone considering a policy with Warrantywise should be aware of these issues before making a decision. Read more Read less

Paid £1100 for a 36 month plan in late 2023. Had various claims, none of which were ever paid out. WW threw the "fair wear... Paid £1100 for a 36 month plan in late 2023. Had various claims, none of which were ever paid out. WW threw the "fair wear and tear" or "not covered" phrase at me every time. The warranty was not worth the paper it was written on. When I bought a new car in Dec 2025, with a free WW warranty from the dealer, they were on me within hours trying to get me to upgrade. They kept quiet about the 11 months worth of warranty I had left on my previous car until I mentioned it. In spite of the 11 months transferred from my previous car, plus the 6 months I had from the dealer, they discounted only £120 off a £600 12 month warranty. The sums just don't add up. Most of these warranty companies are rip offs - if you're an AA member you may get a better deal with the AA. I have heard ALA Warranty mentioned as a better alternative - not tested though. Read more Read less

I bought the car in September and it had no problems until now. I had a warranty and ı extended it last month. I'm experiencing... I bought the car in September and it had no problems until now. I had a warranty and ı extended it last month. I'm experiencing problems with the car for the first time and I contacted you. I took the car to the main dealership service center, they checked it and said there was a fault in the multimedia system and that it needed to be replaced. I contacted you, but you rejected my application, saying it was just a loss of image, etc. It's not just a loss of image; the entire multimedia system isn't working. The main dealership also told you this. They called and you said the screen wasn't covered under warranty. It's not just the screen; the entire multimedia system is faulty, and they said this is a systemic fault. You're rejecting it. My lawyer and I have reviewed your policy The problem is not just with the screen's appearance or performance. The problem is that there is an fault in the entire multimedia system The main dealer called you and this time you said it didn't cover the screen. First you said any reduction in performance or appearance of the Display Screen is excluded on all plans and therefore we are unable to authorise your request. After main dealer said system not working completely You said we not covering screen Which main dealer told you all screen unit need to replace which is multimedia Which I got covered I called your company sale team with a different number different name and told them I wanted to get warranty with a different license plate. I recorded everything what they said about cover They confirmed screen is covered under warranty %100 they confirmed over the phone Same policy which I have I record everything You can be sure I will present this as evidence in court. Read more Read less

Warrenty wise what a terrible service bought a second hand car off a dealer he paid for platinum Warrenty for 1 year was contacted by... Warrenty wise what a terrible service bought a second hand car off a dealer he paid for platinum Warrenty for 1 year was contacted by the sales team from Warrenty wise to see if I wanted to extend the warranty sounded really good at the time I was rushed for a decision to take the plan out but I agreed I needed something in place Incase something happened to my car what they didn’t explain was that any claim you make while your paying for your Warrenty will be taken off what you owe them I couldn’t find a garage to take on Warrenty wise they all said to much of a headache i asked for my plan to be cancelled due to no one wanting to work with Warrenty wise then a guy came on the phone we can help you with finding a garage through aa prestige which I thought brilliant they booked the car in for me the car has been gone 4 days still not been sorted out they said the full bill will be paid no problem so I was really happy then I had a email a couple of hours later saying I have to pay the bill of £500 and they will send me a cheque for £160 something and the other 160 will come off what I owe them the remainder was a excess I didn’t know about till today when asked about paying the bill they said it will be paid out in full …. they’ve left me in a position I can’t afford the garage bill and my car is in the garage with a outstanding balance I only found out that they take the money off the bill after the car is nearly due to be collected don’t waste your money on this company they sound great but won’t pay the garage for the work make sure you check everything is covered all Mechanical and electrical platinum cover (the top cover you can get ) don’t cover 02 sensors or catalytic converters it’s an additional add on . absolutely terrible them booking a car into a garage for me knowing full well they not going to pay the bill Read more Read less

Surprise surprise they refused to fix my car took out car finance and they included this scam company warranty wise. I paid 1200 for the... Surprise surprise they refused to fix my car took out car finance and they included this scam company warranty wise. I paid 1200 for the highest cover over 2 years. 6 months later my car has an oil leak. So I read what my warranty covers and it says oil leaks. So I take it to my local garage and I was warned by a customer who dealt with warranty wise before that warranty wise are scammers and will use the excuse its wear and tear to not pay you. The car was at the garage 4 days!! until warranty wise decided they're not going to pay for it fixing due to..... you guessed it, wear and tear. They don't actually cover anything. They always use the excuse wear and tear. They take your money and will never ever pay for your car fixing. Do not ever use this company. AA are the ones to go with. I'm now in contact with my lawyer to sue them for my remaining money back as they've just basically scammed me. Please please please stay well away from this company, they will steal your hard earned money!!! So l've been without a car for 4 days. I paid £1200 for a fake warranty and I'm now over £1000 down in repair bills!!! Get ready for warranty wise to reply to this with we're very sorry to hear this bla bla bla rubbish AVOID THEM AT ALL COSTS!!! YOU'VE BEEN WARNED ABSOLUTELY DISGRACEFUL Read more Read less

They reject every claim you make and even when you can prove that their terms and conditions should cover the claim, they completely ignore your... They reject every claim you make and even when you can prove that their terms and conditions should cover the claim, they completely ignore your emails. If you are claiming via phone, they will give you the typical non-answer response to any questions and will avoid any claims no matter how cheap or resonable they are Read more Read less

Furious and Deeply Let Down – A Complete Disgrace of a Warranty Provider! I am absolutely furious and beyond disappointed with this so-called warranty company,... Furious and Deeply Let Down – A Complete Disgrace of a Warranty Provider! I am absolutely furious and beyond disappointed with this so-called warranty company, if i could mark a negative score i would as they don't even deserve a 1 star review. As a trusted small car sales business, we’ve sold their warranties to our customers under the belief that we were offering them reliable, professional cover. That trust has now been completely destroyed. We clearly selected emissions cover when building the warranty and entered the correct vehicle mileage. When a claim was submitted, it was rejected with the excuse that the parts had “reached the end of their life.” This is not only incredibly vague, but a complete contradiction of their own Terms & Conditions — which clearly states in Additional cover Section C, page 8 Emissions failure This is for the repair cost of reconditioning or where a reconditioned part cannot be located, replacing your vehicle's catalytic converter, diesel particulate filter, exhaust gas recirculation valve, oxygen, nitrous oxide or adblue/Eloys sensor, injectors or pump, (CAT, EGR, LAMBDA, NOX), due to your vehicle failing the exhaust emissions test. Section E, page 13 What your warranty does not cover UNLESS THE EMMISSIONS SECTION IS INCLUDED IN YOUR WARRANTY!!! CARBON BLOCKAGE (SOOT BUILD UP) SUCH AS CAT (CATALITIC CONVERTERS) EGR (EXHAUST GAS RECIRCULATION VALVE) that if a part cannot be repaired, a reconditioned part will be supplied. That clause was simply ignored. We can have the part reconditioned, however they are refusing to pay stating its an end of life part irrespective of the statements above. Section E, Page 13 What your warranty does not cover Worn out parts- Including break disks and drums brake pads and shoes clutch components any part covered by the other plan warranty guarantee or goodwill after settlement. I'm sorry but your contradicting your own statements here in Section C, page 8 Emissions failure This is exactly the sort of disgraceful behavior that gives the motor trade a bad name. It's nothing short of deceptive. We sold these warranties in good faith, and now we’re the ones left looking like liars in front of our customers. Scott, our account manager, made repeated promises over the phone — saying poor reviews were just from customers who hadn't chosen the best level of cover. Well, we did choose the correct cover. And now that a claim has been made, Scott has a script to stick to along with the other colleagues in the office about the end of life components!! They have recently appeared on the Harry’s Garage YouTube channel and were absolutely torn apart in the comments — and now we know exactly why. The product is completely unreliable, their word means nothing, and the claims process is a sham. To say we feel let down is an understatement. We will no longer be associating our business with this company, and we strongly urge others to do the same. If you care about your customers, do not touch this warranty provider. They are happy to take your money, but when it comes to honoring a claim, they disappear behind loopholes and excuses. Absolutely charming and full of promises at the start and then turns out its all just a big fat Con at the finish. We have cancelled our account, and will no longer be associating our business with the these COWBOYS!! Richard Baxter Director RB Motors Read more Read less

I recently purchased a used VW Touareg. I discovered a serious oil leak shortly after taking possession. I reported this to the car dealer, they... I recently purchased a used VW Touareg. I discovered a serious oil leak shortly after taking possession. I reported this to the car dealer, they informed they would contact their chosen warrant provider – Warrantywise - Platinum cover, I was told this would cover almost all problems . I could not find a garage locally who would undertake work on behalf of Warrantywise, Warrantywise found a garage 35 miles from me to inspect the car’s oil leak. After complaining about the distance Warrantywise found a garage close to me, they identified the oil leak problem (incorrectly) and sent a report off to Warrantywise. After a few days I had a reply from Warrantywise , they declined to cover the cost of repairing the oil leak as they put it down to “fair wear and tear”. The only activity this company does with any conviction is to keep contact the customer to extend the warranty. Not fit for purpose. Read more Read less