Furious and Deeply Let Down – A Complete Disgrace of a Warranty Provider! I am absolutely furious and beyond disappointed with this so-called warranty company,... Furious and Deeply Let Down – A Complete Disgrace of a Warranty Provider! I am absolutely furious and beyond disappointed with this so-called warranty company, if i could mark a negative score i would as they don't even deserve a 1 star review. As a trusted small car sales business, we’ve sold their warranties to our customers under the belief that we were offering them reliable, professional cover. That trust has now been completely destroyed. We clearly selected emissions cover when building the warranty and entered the correct vehicle mileage. When a claim was submitted, it was rejected with the excuse that the parts had “reached the end of their life.” This is not only incredibly vague, but a complete contradiction of their own Terms & Conditions — which clearly states in Additional cover Section C, page 8 Emissions failure This is for the repair cost of reconditioning or where a reconditioned part cannot be located, replacing your vehicle's catalytic converter, diesel particulate filter, exhaust gas recirculation valve, oxygen, nitrous oxide or adblue/Eloys sensor, injectors or pump, (CAT, EGR, LAMBDA, NOX), due to your vehicle failing the exhaust emissions test. Section E, page 13 What your warranty does not cover UNLESS THE EMMISSIONS SECTION IS INCLUDED IN YOUR WARRANTY!!! CARBON BLOCKAGE (SOOT BUILD UP) SUCH AS CAT (CATALITIC CONVERTERS) EGR (EXHAUST GAS RECIRCULATION VALVE) that if a part cannot be repaired, a reconditioned part will be supplied. That clause was simply ignored. We can have the part reconditioned, however they are refusing to pay stating its an end of life part irrespective of the statements above. Section E, Page 13 What your warranty does not cover Worn out parts- Including break disks and drums brake pads and shoes clutch components any part covered by the other plan warranty guarantee or goodwill after settlement. I'm sorry but your contradicting your own statements here in Section C, page 8 Emissions failure This is exactly the sort of disgraceful behavior that gives the motor trade a bad name. It's nothing short of deceptive. We sold these warranties in good faith, and now we’re the ones left looking like liars in front of our customers. Scott, our account manager, made repeated promises over the phone — saying poor reviews were just from customers who hadn't chosen the best level of cover. Well, we did choose the correct cover. And now that a claim has been made, Scott has a script to stick to along with the other colleagues in the office about the end of life components!! They have recently appeared on the Harry’s Garage YouTube channel and were absolutely torn apart in the comments — and now we know exactly why. The product is completely unreliable, their word means nothing, and the claims process is a sham. To say we feel let down is an understatement. We will no longer be associating our business with this company, and we strongly urge others to do the same. If you care about your customers, do not touch this warranty provider. They are happy to take your money, but when it comes to honoring a claim, they disappear behind loopholes and excuses. Absolutely charming and full of promises at the start and then turns out its all just a big fat Con at the finish. We have cancelled our account, and will no longer be associating our business with the these COWBOYS!! Richard Baxter Director RB Motors Read more Read less

I recently purchased a used VW Touareg. I discovered a serious oil leak shortly after taking possession. I reported this to the car dealer, they... I recently purchased a used VW Touareg. I discovered a serious oil leak shortly after taking possession. I reported this to the car dealer, they informed they would contact their chosen warrant provider – Warrantywise - Platinum cover, I was told this would cover almost all problems . I could not find a garage locally who would undertake work on behalf of Warrantywise, Warrantywise found a garage 35 miles from me to inspect the car’s oil leak. After complaining about the distance Warrantywise found a garage close to me, they identified the oil leak problem (incorrectly) and sent a report off to Warrantywise. After a few days I had a reply from Warrantywise , they declined to cover the cost of repairing the oil leak as they put it down to “fair wear and tear”. The only activity this company does with any conviction is to keep contact the customer to extend the warranty. Not fit for purpose. Read more Read less

Purchased a used vehicle from garage in Tamworth with a 6 month Platinum Warranty provided by garage but through Warranty Wise. Vehicle was purchased 24/09/25... Purchased a used vehicle from garage in Tamworth with a 6 month Platinum Warranty provided by garage but through Warranty Wise. Vehicle was purchased 24/09/25 so warranty should start from that date, so when car arrived a week later (I live in Scotland) I got it inspected and found instrument cluster was faulty so made claim on 05/10/2025 for repair, they rejected it due to policy not being submitted on time, they said it started 09/10/2025. So after arguing case with garage who said it starts on day of purchase WW agreed to pay 50% of cost as garage good customer to them Fast forward to renewal time I find out policy did start on day of purchase and should have been covered, so again contacts them to argue case, the answer this time that it was an existing fault and wouldn't be covered. They are dirty lying scumbags and should be put out of business for robbing people, there are plenty of reviews similar to mine, so this ain't a one off. I don't know if there is an ombudsman for these types of companies, and if not there should be. So anyone thinking of taking out a policy with this lot, AVOID, they'll do everything in their power to avoid paying, even when caught telling blatant lies. I hope they go out of business, Scumbags, would love to use stronger words but they might not get published Read more Read less

I took out a high-level policy with Warrantywise, trusting their promises that it would give me peace of mind and cover essential repairs. However, when... I took out a high-level policy with Warrantywise, trusting their promises that it would give me peace of mind and cover essential repairs. However, when I needed them the most, they refused to pay out, hiding behind technicalities and exclusions that were never properly explained at the time of purchase. I was explicitly told by their sales team that my policy would cover all major mechanical repairs as long as I maintained servicing. That turned out to be completely false. When my car broke down, I was left stranded with a huge repair bill and no real support from Warrantywise. I requested a recording of my sales call from January 2023, and after carefully listening to it, I can still confirm that I was misled. They do not send you the full policy documents when you sign up, instead burying important details in a link within an email. If, like me, you trusted them from the start, be ready for a nasty surprise when you try to claim. To make matters worse, they had the cheek to claim they went ‘above and beyond’ by offering to cover the cost of the parts—which was only about 20% of the total repair bill. They frame it as if they’re being generous, but in reality, it’s just a way to make you feel they are being fair when they are not. Please do not be tricked. If you’re thinking of signing up, read everything carefully and double-check all the details. A lot of the positive reviews are from people who have JUST signed up—but once you actually try to make a claim, it’s a completely different story. Even multiple garages I spoke to warned me that Warrantywise rarely pays out, and I wish I had listened. The cost of their policy is almost the same as a more reputable provider, so do yourself a favour and go with a company that will actually give you peace of mind when you need it. Save your money—get a credit card instead. Rather than paying into a policy that will likely let you down, put that money aside or use a credit card when you actually need repairs. At least that way, you’re in control, rather than relying on a company that will do everything possible to avoid paying. Avoid Warrantywise at all costs. I feel completely let down, misled, and short-changed. If you want real protection, go elsewhere before it’s too late. Read more Read less

Rude .will try anything not to pay put

Review of Warranty Wise: I recently purchased a warranty policy from Warranty Wise, however, my policy has not yet started. Upon deciding to cancel my... Review of Warranty Wise: I recently purchased a warranty policy from Warranty Wise, however, my policy has not yet started. Upon deciding to cancel my policy with them, I was met with some challenges. Despite my request to cancel, Warranty Wise informed me that there would be a charge of £50 associated with this cancellation, which I found disappointing. In addition, I found their persistence in dissuading me from canceling to be a bit overwhelming. Given the circumstances and the customer service experience I encountered, I decided to explore other warranty providers. During my research, I came across ALA Warranty, which, in my opinion, appears to offer better coverage and more favorable terms. After comparing the two providers, I am inclined to believe that ALA Warranty might be a more suitable option for me. Reviews and feedback I found suggest that ALA Warranty pays out more claims, which gives me more confidence in their service compared to Warranty Wise. In conclusion, while my experience with Warranty Wise was not entirely positive, I am now considering switching to ALA Warranty based on their reputation and the feedback I have gathered.CRW-FEEJWDMJ Read more Read less

This company in a complete scam. they'll take your money but you'll get nothing in return. i suspect any posiitive reviews are just fake.They don't... This company in a complete scam. they'll take your money but you'll get nothing in return. i suspect any posiitive reviews are just fake.They don't even let you cancel your policy. soon as they know you're looking to cancel then they'll start avoiding you. Read more Read less

Took cover out with these clown. They refused to cover any cost of a clutch pedal servo. Customer service is awful. & lots of fake... Took cover out with these clown. They refused to cover any cost of a clutch pedal servo. Customer service is awful. & lots of fake or bought reviews. Make sure to read the many one star trust pilot review or goofle reveiws these are honest people let down by thgis company Read more Read less

Worst company I have ever had the displeasure of using. If I could give 0 stars I would. They told me that in order to... Worst company I have ever had the displeasure of using. If I could give 0 stars I would. They told me that in order to assess whether I can get my car repaired under warranty, I would have to pay the 1800 to have the engine taken apart and have pictures taken so they can assess whether or not my problem is covered by them. If they deem it not to be covered then I have to pay the 1800 plus 1500 for the repair. Warranty was supposed to give me peace of mind for big financial costs like this. The garage I went to said that this happens all the time with this company and others like it, and they rarely pay out. There is always an excuse. Save your money and do not bother with them! Read more Read less