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Review of the WarrantyWise, Warranty:

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Furious and Deeply Let Down!!

Furious and Deeply Let Down – A Complete Disgrace of a Warranty Provider! I am absolutely furious and beyond disappointed with this so-called warranty company, if i could mark a negative score i would as they don't even deserve a 1 star review. As a trusted small car sales business, we’ve sold their warranties to our customers under the belief that we were offering them reliable, professional cover. That trust has now been completely destroyed. We clearly selected emissions cover when building the warranty and entered the correct vehicle mileage. When a claim was submitted, it was rejected with the excuse that the parts had “reached the end of their life.” This is not only incredibly vague, but a complete contradiction of their own Terms & Conditions — which clearly states in Additional cover Section C, page 8 Emissions failure This is for the repair cost of reconditioning or where a reconditioned part cannot be located, replacing your vehicle's catalytic converter, diesel particulate filter, exhaust gas recirculation valve, oxygen, nitrous oxide or adblue/Eloys sensor, injectors or pump, (CAT, EGR, LAMBDA, NOX), due to your vehicle failing the exhaust emissions test. Section E, page 13 What your warranty does not cover UNLESS THE EMMISSIONS SECTION IS INCLUDED IN YOUR WARRANTY!!! CARBON BLOCKAGE (SOOT BUILD UP) SUCH AS CAT (CATALITIC CONVERTERS) EGR (EXHAUST GAS RECIRCULATION VALVE) that if a part cannot be repaired, a reconditioned part will be supplied. That clause was simply ignored. We can have the part reconditioned, however they are refusing to pay stating its an end of life part irrespective of the statements above. Section E, Page 13 What your warranty does not cover Worn out parts- Including break disks and drums brake pads and shoes clutch components any part covered by the other plan warranty guarantee or goodwill after settlement. I'm sorry but your contradicting your own statements here in Section C, page 8 Emissions failure This is exactly the sort of disgraceful behavior that gives the motor trade a bad name. It's nothing short of deceptive. We sold these warranties in good faith, and now we’re the ones left looking like liars in front of our customers. Scott, our account manager, made repeated promises over the phone — saying poor reviews were just from customers who hadn't chosen the best level of cover. Well, we did choose the correct cover. And now that a claim has been made, Scott has a script to stick to along with the other colleagues in the office about the end of life components!! They have recently appeared on the Harry’s Garage YouTube channel and were absolutely torn apart in the comments — and now we know exactly why. The product is completely unreliable, their word means nothing, and the claims process is a sham. To say we feel let down is an understatement. We will no longer be associating our business with this company, and we strongly urge others to do the same. If you care about your customers, do not touch this warranty provider. They are happy to take your money, but when it comes to honoring a claim, they disappear behind loopholes and excuses. Absolutely charming and full of promises at the start and then turns out its all just a big fat Con at the finish. We have cancelled our account, and will no longer be associating our business with the these COWBOYS!! Richard Baxter Director RB Motors Reviewed on: 9th June 2025

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