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Zenith Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.76 (25 reviews)

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2.40

Based on 25 reviews, last reviewed 20th Sep 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

2 star

52%

Latest highest rating:

4

Great product I’ve used zenith for 2 years for my car insurance. They’re a fantastic company (although quite unknown) with great benefits. Their customer service st... Read more Reviewed on: 22nd August 2023

Latest lowest rating:

1

hidden fees up the wazoo They have hidden fees up the wazoo, cancellation fees, hidden costs, i had a payment not go through cause i had changed my card and they charged me £2... Read more Reviewed on: 20th September 2023

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About this product

Checking genuine customer reviews is one of the best ways to gain insight into a company, its policies and how it values its customers. At Smart Money People, we collect Zenith car insurance reviews to help you make an informed decision when choosing your new provider.

Zenith has been providing insurance to consumers since 1937, offering policies for both cars and vans. Zenith is part of Marketstudy Group, a collective of various brands providing complementary services, such as windscreen repair and replacement.

When choosing a new insurance policy, consider what aspects are most important to you. Is a positive customer service track record most important, or perhaps you prioritise a variety of additional services? Find out what Zenith has to offer by reading our Zenith car insurance reviews, left by genuine customers.

Have you had a car insurance policy with Zenith? Share your honest experience with our Smart Money People community. Tell us how you found the sign-up process, and whether your premium was at a reasonable price for the cover you received. Would you recommend Zenith to a friend or family member, and would you purchase another policy with them in the future? Did you have to make a claim, and if so, how well was it handled? Leave a Zenith car insurance review today. Together, we can help people like you make better decisions.

Zenith Insurance Car Insurance reviews (25)

Review of the Zenith Insurance, Car Insurance:

Mis-sold, awful support and disgusting service!

Avoid at all costs. I took out the policy out based on being able to get a courtesy car whilst any repairs are done. The wait for courtesy car is at least 3 weeks and then it is unlikely one would be avialble. They outsource the repairs to different company and blame them for a lack of service. After the calling the accident in I have had to chase all communications as they do not respond. I asked for an email address to make a complaint and was told there is no email address, I asked them to confirm that there is not a single person in the company I can have written communication for my records to make a complaint and was told no. They miss-sell they will provide a courtesy car and when I questioned why it is because they are busy dealing with all the other costumers so nothing is available. Completely mis-sold and they will not help in any way. I questioned how they could include that in the policy and advertise it as a benefit to the policy and they blamed being busy with others. Complete false advertising and they will mislead you! DO NOT USE! Reviewed on: 19th October 2022

Straight forward insurance

No problems yet best price around by some distance Reviewed on: 4th September 2017

Good insurance at a decent price

Decent price which doesn't go up unexpectedly from year to year. Reviewed on: 30th May 2017

Terrible!

I've just moved to LV as previously was with Zenith who are absolutely terrible! Reviewed on: 28th February 2017

Zenith are scammers steer clear!

I insured my car with Zenith having had a clean 15 years of driving with no accidents or claims. I had a small bump one night returning from taking my children swimming. I contacted Zenith who took details and advised I would be contacted the following day by a garage and a courtesy car would be provided. 2 weeks later still no contact. I called several times in the next two weeks and was passed from department to department each time with no one seemingly having a clue what they were doing. Eventually they told me my claim had been passed to the underwriters for a decision regarding processing my claim or voiding my policy, their reason for this was the excuse I had changed my job title in the past 18 months. Again I was told I would be called the following day which never happened. They were uninterested in the face I don't use my car for business or that I was not using it for work on the day of the accident. 6 weeks later I received a very cheeky letter telling me my policy was now void because I had been in breach of contract and that they were voiding my insurance back weeks before the accident and that I would receive no refund of the years policy payments made. Their attitude, customer service and total lack of communication was a total disgrace and Zenith Insurance are nothing short of crooks. Anyone reading g this would be well advised to STEER CLEAR of Zenith Insurance unless you want to get fleeced!!! Reviewed on: 23rd December 2016

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