118 118 Money Reviews

  Ratings based on 53 reviews       Last review 2 weeks ago    
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Overall Rating

Great

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118 118 Money Review Insight

What are people saying in their reviews?

Customer Service

58% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: App

118 118 Money Products 53

Credit Card

Brilliant

Easy service with good customer care

Reviewed on 17th February 2021
anas_1729@hotmail.com's avatar
anas_1729@hotmail.com
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Credit Card

Excellent for credit rating

Excellent for bad credit helps build your score apr very good no charges unseen

Reviewed on 15th February 2021
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Emzy
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Personal Loan

They pre approved your loan and then

They pre approved your loan and once you put in for it they are unable to provide. + the app does not work.

Reviewed on 10th February 2021
robbie garratt's avatar
robbie garratt
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Personal Loan

Easy to understand

Searching through pages of “the need to read “ when thinking of applying can be daunting. 118 loan paperwork is easy to follow

Reviewed on 7th July 2020
Andy Alton's avatar
Andy Alton
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Credit Card

Phone number changed for no reason

I took out a 118118 credit card using my current mobile number in the registration process. All worked well for a couple of weeks until the mobile phone number connected with my account was changed somehow, and I could not access my account as the... Read more

I took out a 118118 credit card using my current mobile number in the registration process. All worked well for a couple of weeks until the mobile phone number connected with my account was changed somehow, and I could not access my account as the verification text was going to a different number. Took various phone calls and complaints over 2 months to finally get resolved without explaination.

Reviewed on 1st July 2020
Tom's avatar
Tom
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Credit Card

A good fair price credit card

A great credit card for building your credit score or just to make a bigger purchase to spread the repayments

Reviewed on 29th June 2020
Thomas Nichols's avatar
Thomas Nichols
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Personal Loan

Not the best

Hard work, not great rates or terms

Reviewed on 12th June 2020
samuel winskill's avatar
samuel winskill
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Personal Loan

helpful

when I signed up for 118 118 money i was excepted in a matter of weeks. the money i loaned helped me and my family i am so thankful

Reviewed on 10th June 2020
Mackenzie Metcalfe 's avatar
Mackenzie Metcalfe
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Credit Card

terrible company

even if you have this card for more than a year and managed well they don't want to give you an increase..

Reviewed on 4th June 2020
Valentin Mihali's avatar
Valentin Mihali
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Credit Card

brilliant

I thought the service was great and i felt very valued as a customer

Reviewed on 20th May 2020
laura green's avatar
laura green
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Personal Loan

Brilliant customer service

Provided a final outcome on minutes with detailed information into how thinks would proceed

Reviewed on 27th April 2020
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Welsh Wiz
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Personal Loan

Early settlement - denied!

I have contacted them multiple times over the past month ( via chat ) requesting a quote to settle the loan early. They are unable to help because of some "issues" on their end. Well, this isn't really my problem is it? They told me to call them... Read more

I have contacted them multiple times over the past month ( via chat ) requesting a quote to settle the loan early. They are unable to help because of some "issues" on their end. Well, this isn't really my problem is it? They told me to call them instead... well i did try, nobody picking the phone!

From the loan agreement:

"Pursuant to Section 94 of the Consumer Credit Act 1974, You have a right to repay the loan early at any time in full or in part."

Since i am bying denied the right to repay it early and therfore lose money because now i have to pay more... I am going to contact trading standards. I will also leave the very same review on every possible review site i can find them on. People need to be aware of how they treat their customers!

Reviewed on 9th April 2020
Anna Tywoniuk's avatar
Anna Tywoniuk
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Personal Loan

Thanks for not caring

Shame you can't give a 0 stars review. Absolutely stay away from this company. Loans are given out fast and easily but if you have any issues there customer services is scripted and uncaring and the terms and conditions are unethical. I was in a nasty... Read more

Shame you can't give a 0 stars review. Absolutely stay away from this company. Loans are given out fast and easily but if you have any issues there customer services is scripted and uncaring and the terms and conditions are unethical. I was in a nasty vehicle accident, I went out of my way despite being in hospital injured to notify them I would have 0 income for 2+ months as I'd be on sick leave, for them to be the only company I've ever met who continues to default you and add arrears. Complains go nowhere and you get the response it's policy allot and you even get defaults if your on a payment plan so even when you go back to normal payments your never out of arrears. I have worked with other companies and I've never known a back handed view like this.. Ever. IF YOU FALL ON ANY HARD TIMES THEY WILL MAKE YOUR LIFE HELL. You'll spend most of your time stressed. Ill... Pay us..... Lost you job... Pay us.... Nearly died... Who cares pay us. I'm not exajerating this has been my experience since my accident dealing with this company. My advice go somewhere else for your loan, they dont care about you or any accidental circumstance changes. Unsympathetic and disgusting

Reviewed on 11th February 2020
Taz Barnes's avatar
Taz Barnes
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Personal Loan

Bad

Closed account early without letting me know sent debt more then I owed to Carr’s recovery

Reviewed on 10th February 2020
Angela 's avatar
Angela
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Personal Loan

Fantastic service

Great service, quick and easy , great customer service too

Reviewed on 9th February 2020
Sarah Morris's avatar
Sarah Morris
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Personal Loan

Terrible Company

I have had an awful experience with 118 118 Money. Their customer services is extremely poor and offer contradictory advice on matters such as default notices, which is wholly unacceptable. The FCA should review their licence! Please NEVER use this... Read more

I have had an awful experience with 118 118 Money. Their customer services is extremely poor and offer contradictory advice on matters such as default notices, which is wholly unacceptable. The FCA should review their licence! Please NEVER use this company!!

Reviewed on 18th October 2019
David Gregory 's avatar
David Gregory
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Personal Loan

poor

terrible service. would not use again

Reviewed on 2nd September 2019
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noni
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Personal Loan

Helped in hour of need

Application quick and easy, no stress. Fair repaying options.

Reviewed on 9th June 2019
Daniel 's avatar
Daniel
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Personal Loan

Barclays are very goood

I've banked with Barclays for many years and wouldn't bank anywhere else

Reviewed on 6th June 2019
Richard james's avatar
Richard james
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Personal Loan

Easy sign up

Easy to make application. got a quick answer back and monies in bank on the same day. thanks!

Reviewed on 7th May 2019
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lisasmith1965
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