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118 118 Money Reviews

Ratings based on 25 reviews Last review 1 month ago
4.08 / 5Great overall rating

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5 13
4 4
3 6
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Your 118 118 Money Reviews (25)

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31st August 2018

Avoid!

Easy enough to get the loan, but when I paid it off early in full, the trouble...

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Easy enough to get the loan, but when I paid it off early in full, the trouble began!

First they didn’t update their systems to reflect that the loan was settled
(In fact my account is £20 in credit). Although, when I called up they acknowledge that it is. They finally update after 3 weeks and 4 phone calls later. However, they update it incorrectly and now say that I’m in debt to the tune of £1,200 and 2 payments behind!

I have called up a total of 6 times and although, on their end, my account is showing as settled I get 2 texts a day and emails threatening my credit rating with a default due to my “arrears”!

I’m sick and tired of dealing with this company, as it really shouldn’t be this hard to settle a debt with them. I have never had an experience like this with any other company. To this day they still can’t give any kind of time frame as to when they will resolve the issue.

Never again. Avoid!

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7th May 2017

Staff issue

Great company for helping you out when you need a loan. My issue with this company is that every member of staff i have ever spoken to, online chat and over the phone are unfortunately for the company very pushy and very rude. Need some customer...

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Great company for helping you out when you need a loan. My issue with this company is that every member of staff i have ever spoken to, online chat and over the phone are unfortunately for the company very pushy and very rude. Need some customer service training there i think.

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24th April 2017

It was ok

Nothing special to say, gear yourself up to be pushed into to getting a loan. They do keep your loan open for a week or so but as you always seem to be taking to someone in America they can be a bit pushy at times. Customer service is typically American

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Nothing special to say, gear yourself up to be pushed into to getting a loan. They do keep your loan open for a week or so but as you always seem to be taking to someone in America they can be a bit pushy at times. Customer service is typically American