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118 118 Money Reviews

Ratings based on 42 reviews Last review 1 month ago
3.95 / 5Great overall rating

Want to read what our community is saying about 118 118 Money? We collect 118 118 Money reviews from customers like you. If you're already a customer, leave your own review and help our community to find the best products.

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Your 118 118 Money Reviews (42)

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9th April 2020

Early settlement - denied!

I have contacted them multiple times over the past month ( via chat ) requesting a quote to settle the loan early. They are unable to help because of some "issues" on their end. Well, this isn't really my problem is it? They told me to call them...

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I have contacted them multiple times over the past month ( via chat ) requesting a quote to settle the loan early. They are unable to help because of some "issues" on their end. Well, this isn't really my problem is it? They told me to call them instead... well i did try, nobody picking the phone!

From the loan agreement:

"Pursuant to Section 94 of the Consumer Credit Act 1974, You have a right to repay the loan early at any time in full or in part."

Since i am bying denied the right to repay it early and therfore lose money because now i have to pay more... I am going to contact trading standards. I will also leave the very same review on every possible review site i can find them on. People need to be aware of how they treat their customers!

Anna Tywoniuk's avatarAnna TywoniukLevel 1
(0)
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11th February 2020

Thanks for not caring

Shame you can't give a 0 stars review. Absolutely stay away from this company. Loans are given out fast and easily but if you have any issues there customer services is scripted and uncaring and the terms and conditions are unethical. I was in a nasty...

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Shame you can't give a 0 stars review. Absolutely stay away from this company. Loans are given out fast and easily but if you have any issues there customer services is scripted and uncaring and the terms and conditions are unethical. I was in a nasty vehicle accident, I went out of my way despite being in hospital injured to notify them I would have 0 income for 2+ months as I'd be on sick leave, for them to be the only company I've ever met who continues to default you and add arrears. Complains go nowhere and you get the response it's policy allot and you even get defaults if your on a payment plan so even when you go back to normal payments your never out of arrears. I have worked with other companies and I've never known a back handed view like this.. Ever. IF YOU FALL ON ANY HARD TIMES THEY WILL MAKE YOUR LIFE HELL. You'll spend most of your time stressed. Ill... Pay us..... Lost you job... Pay us.... Nearly died... Who cares pay us. I'm not exajerating this has been my experience since my accident dealing with this company. My advice go somewhere else for your loan, they dont care about you or any accidental circumstance changes. Unsympathetic and disgusting

Taz Barnes's avatarTaz BarnesLevel 1
(0)
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18th October 2019

Terrible Company

I have had an awful experience with 118 118 Money. Their customer services is extremely poor and offer contradictory advice on matters such as default notices, which is wholly unacceptable. The FCA should review their licence! Please NEVER use this...

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I have had an awful experience with 118 118 Money. Their customer services is extremely poor and offer contradictory advice on matters such as default notices, which is wholly unacceptable. The FCA should review their licence! Please NEVER use this company!!

David Gregory 's avatarDavid Gregory Level 1
(1)
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31st August 2018

Avoid!

Easy enough to get the loan, but when I paid it off early in full, the trouble...

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Easy enough to get the loan, but when I paid it off early in full, the trouble began!

First they didn’t update their systems to reflect that the loan was settled
(In fact my account is £20 in credit). Although, when I called up they acknowledge that it is. They finally update after 3 weeks and 4 phone calls later. However, they update it incorrectly and now say that I’m in debt to the tune of £1,200 and 2 payments behind!

I have called up a total of 6 times and although, on their end, my account is showing as settled I get 2 texts a day and emails threatening my credit rating with a default due to my “arrears”!

I’m sick and tired of dealing with this company, as it really shouldn’t be this hard to settle a debt with them. I have never had an experience like this with any other company. To this day they still can’t give any kind of time frame as to when they will resolve the issue.

Never again. Avoid!

O.Gayle's avatarO.GayleLevel 1
(0)