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118 118 Money reviews

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Rated Excellent • 4.87/5

118 118 Money reviews

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Review summary

People rate this company as Excellent based on 2,916 product reviews

Average score of 4.87/5
5 star
91%
4 star
6%
3 star
1%
2 star
0%
1 star
2%
Reviews for 118 118 Money have trended negatively over the past 90 days

118 118 Money makes borrowing quick and easy with a straightforward application and fast payouts. Their app is user-friendly, helping keep track of payments and credit. Customer service is often praised for being helpful and polite, though some find it slow or unresponsive. Interest rates can feel steep, and a few mention issues with communication or account handling.

Positive themes

  • 118 118 Money’s loan application is quick, easy, and funds arrive fast.
  • The 118 118 Money app is easy to use and helps manage accounts smoothly.
  • Customer service at 118 118 Money is friendly, helpful and professional.

Negative themes

  • Interest rates at 118 118 Money feel high and can be hard to manage.
  • Customer service can be slow or unresponsive when issues arise.
  • Some users find the app or online tools frustrating or unreliable.
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About 118 118 Money

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118 118 Money at a glance

Reviews for 118 118 Money

Showing 11 of 2916 company reviews

118 118 Money are an IRRESPONSIBLE LENDER

Personal loan • 4th November 2025

118 118 Money are an IRRESPONSIBLE LENDER stitching me up with a loan I could not afford, then selling my debt, cos I couldnt afford the repayments!

{"display":"Karrie","full_name":"Karrie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

I'm very happy with everything and specifically with...

Personal loan • 9th October 2025

I'm very happy with everything and specifically with people on the phone they're so nice

{"display":"Barbora Bendova","full_name":"Barbora Bendova","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1312945.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    I believe this place is getting a lot of reviews.

    I believe this place is getting a lot of reviews. RemovedThey are a terrible company.Wouldn't recommend low credit no good

    {"display":"Lee","full_name":"Lee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Lee 9th October 2025
  • 5/5

    Having used 118 118 can’t fault the service.

    Having used 118 118 can’t fault the service. Really helpful and organised.

    {"display":"Anthony d","full_name":"Anthony d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Anthony d 23rd September 2025
  • 5/5

    Pleasurable experience,no hassle

    Pleasurable experience,no hassle

    {"display":"Graeme S","full_name":"Graeme S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1181252.png"}}'s avatar
    Personal loan
    Graeme S 14th September 2025
  • 4/5

    Goo experience

    Got my loan the day I applied, very good customer service! Had no problens

    {"display":"Lynsey M","full_name":"Lynsey M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Lynsey M 5th September 2025
  • 1/5

    Dreadful to deal with.

    Awful if you miss/delay payment you will be hounded with texts, emails & phone calls if you answer the phone all you get is a... Awful if you miss/delay payment you will be hounded with texts, emails & phone calls if you answer the phone all you get is a recorded message telling you to phone back. The supposed live chat is a robot which does not understand phrases. Do yourself a favour and go elsewhere Read more Read less

    {"display":"Lynn b","full_name":"Lynn b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Lynn b 1st August 2025
  • 5/5

    Honest and hard-working.

    118118 Money helped me in a time of need. I am still repaying the provided loan. The company's communication is straightforward, yet meaningful, with an... 118118 Money helped me in a time of need. I am still repaying the provided loan. The company's communication is straightforward, yet meaningful, with an air of positivity attached to its interactions. My communication with customer service, when necessary is always positive and it genuinely feels non-transactional and understanding of people who may need a personal loan. Their interest rates could be lower, but that could be said of everyone else in the industry. Read more Read less

    {"display":"Daniel H","full_name":"Daniel H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1172629.png"}}'s avatar
    Personal loan
    Daniel H 15th June 2025
  • 5/5

    Credit card

    Excellent service and an excellent application very easy to use,would recommend them to my family and friends.

    {"display":"Phillip m","full_name":"Phillip m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Phillip m 12th June 2025
  • 5/5

    Considerate company, considers those with bad credit

    Considerate company, considers those with bad credit

    {"display":"raekwon r","full_name":"raekwon r","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1237611.png"}}'s avatar
  • 1/5

    Please do NOT use 118 for anything!

    Please do NOT use 118 for anything! They are a vile organisation that lies to their customers to trick them out of money. I had... Please do NOT use 118 for anything! They are a vile organisation that lies to their customers to trick them out of money. I had a temporary agreement in place to replay my loan when I was going through financial difficulty. What they didn't tell me was that they expected the full amount at the end of the agreement. I received no letters in the post and I have the audio call records to prove that they lied to me. When I complained they ignored me. I will never use this awful company again for anything. PLEASE choose someone else! Read more Read less

    {"display":"David B","full_name":"David B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    David B 23rd May 2025

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