118 118 Money Reviews

7th July 2020

Easy to understand

Searching through pages of “the need to read “ when thinking of applying can be daunting. 118 loan paperwork is easy to follow

Andy Alton

(0)

1st July 2020

Phone number changed for no reason

I took out a 118118 credit card using my current mobile number in the registration process. All worked well for a couple of weeks until the mobile phone number connected with my account was changed somehow, and I could not access my account as the verification text was going to a different number. Took various phone calls and complaints over 2 months to finally get resolved without explaination.

Tom

(0)

29th June 2020

A good fair price credit card

A great credit card for building your credit score or just to make a bigger purchase to spread the repayments

Thomas Nichols

(0)

12th June 2020

Not the best

Hard work, not great rates or terms

samuel winskill

(0)

10th June 2020

helpful

when I signed up for 118 118 money i was excepted in a matter of weeks. the money i loaned helped me and my family i am so thankful

Mackenzie Metcalfe

(0)

4th June 2020

terrible company

even if you have this card for more than a year and managed well they don't want to give you an increase..

Valentin Mihali

(0)

20th May 2020

brilliant

I thought the service was great and i felt very valued as a customer

laura green

(0)

27th April 2020

Brilliant customer service

Provided a final outcome on minutes with detailed information into how thinks would proceed

Welsh Wiz

(0)

9th April 2020

Early settlement - denied!

I have contacted them multiple times over the past month ( via chat ) requesting a quote to settle the loan early. They are unable to help because of some "issues" on their end. Well, this isn't really my problem is it? They told me to call them instead... well i did try, nobody picking the phone!

From the loan agreement:

"Pursuant to Section 94 of the Consumer Credit Act 1974, You have a right to repay the loan early at any time in full or in part."

Since i am bying denied the right to repay it early and therfore lose money because now i have to pay more... I am going to contact trading standards. I will also leave the very same review on every possible review site i can find them on. People need to be aware of how they treat their customers!

Anna Tywoniuk

(0)

11th February 2020

Thanks for not caring

Shame you can't give a 0 stars review. Absolutely stay away from this company. Loans are given out fast and easily but if you have any issues there customer services is scripted and uncaring and the terms and conditions are unethical. I was in a nasty vehicle accident, I went out of my way despite being in hospital injured to notify them I would have 0 income for 2+ months as I'd be on sick leave, for them to be the only company I've ever met who continues to default you and add arrears. Complains go nowhere and you get the response it's policy allot and you even get defaults if your on a payment plan so even when you go back to normal payments your never out of arrears. I have worked with other companies and I've never known a back handed view like this.. Ever. IF YOU FALL ON ANY HARD TIMES THEY WILL MAKE YOUR LIFE HELL. You'll spend most of your time stressed. Ill... Pay us..... Lost you job... Pay us.... Nearly died... Who cares pay us. I'm not exajerating this has been my experience since my accident dealing with this company. My advice go somewhere else for your loan, they dont care about you or any accidental circumstance changes. Unsympathetic and disgusting

Taz Barnes

(0)

10th February 2020

Bad

Closed account early without letting me know sent debt more then I owed to Carr’s recovery

Angela

(0)

9th February 2020

Fantastic service

Great service, quick and easy , great customer service too

Sarah Morris

(0)

18th October 2019

Terrible Company

I have had an awful experience with 118 118 Money. Their customer services is extremely poor and offer contradictory advice on matters such as default notices, which is wholly unacceptable. The FCA should review their licence! Please NEVER use this...

David Gregory

(1)