Want to read what our community is saying about 118 118 Money? We collect 118 118 Money reviews from customers like you. If you're already a customer, leave your own review and help our community to find the best products.
Customer Service
58% of feedback is Process related
Top Age Profile: 25-34
Top Channel Preference: App
Write a reviewBrilliant
Easy service with good customer care
Reviewed on 17th February 2021anas_1729@hotmail.com![]()
Write a reviewExcellent for credit rating
Excellent for bad credit helps build your score apr very good no charges unseen
Reviewed on 15th February 2021Emzy![]()
Write a reviewThey pre approved your loan and then
They pre approved your loan and once you put in for it they are unable to provide. + the app does not work.
Reviewed on 10th February 2021robbie garratt![]()
Write a reviewEasy to understand
Searching through pages of “the need to read “ when thinking of applying can be daunting. 118 loan paperwork is easy to follow
Reviewed on 7th July 2020Andy Alton![]()
Write a reviewPhone number changed for no reason
I took out a 118118 credit card using my current mobile number in the registration process. All worked well for a couple of weeks until the mobile phone number connected with my account was changed somehow, and I could not access my account as the... Read more
I took out a 118118 credit card using my current mobile number in the registration process. All worked well for a couple of weeks until the mobile phone number connected with my account was changed somehow, and I could not access my account as the verification text was going to a different number. Took various phone calls and complaints over 2 months to finally get resolved without explaination.
Reviewed on 1st July 2020Tom![]()
Write a reviewA good fair price credit card
A great credit card for building your credit score or just to make a bigger purchase to spread the repayments
Reviewed on 29th June 2020Thomas Nichols![]()
Write a reviewNot the best
Hard work, not great rates or terms
Reviewed on 12th June 2020samuel winskill![]()
Write a reviewhelpful
when I signed up for 118 118 money i was excepted in a matter of weeks. the money i loaned helped me and my family i am so thankful
Reviewed on 10th June 2020Mackenzie Metcalfe![]()
Write a reviewterrible company
even if you have this card for more than a year and managed well they don't want to give you an increase..
Reviewed on 4th June 2020Valentin Mihali![]()
Write a reviewbrilliant
I thought the service was great and i felt very valued as a customer
Reviewed on 20th May 2020laura green![]()
Write a reviewBrilliant customer service
Provided a final outcome on minutes with detailed information into how thinks would proceed
Reviewed on 27th April 2020Welsh Wiz![]()
Write a reviewEarly settlement - denied!
I have contacted them multiple times over the past month ( via chat ) requesting a quote to settle the loan early. They are unable to help because of some "issues" on their end. Well, this isn't really my problem is it? They told me to call them... Read more
I have contacted them multiple times over the past month ( via chat ) requesting a quote to settle the loan early. They are unable to help because of some "issues" on their end. Well, this isn't really my problem is it? They told me to call them instead... well i did try, nobody picking the phone!
From the loan agreement:
"Pursuant to Section 94 of the Consumer Credit Act 1974, You have a right to repay the loan early at any time in full or in part."
Since i am bying denied the right to repay it early and therfore lose money because now i have to pay more... I am going to contact trading standards. I will also leave the very same review on every possible review site i can find them on. People need to be aware of how they treat their customers!Reviewed on 9th April 2020Anna Tywoniuk![]()
Write a reviewThanks for not caring
Shame you can't give a 0 stars review. Absolutely stay away from this company. Loans are given out fast and easily but if you have any issues there customer services is scripted and uncaring and the terms and conditions are unethical. I was in a nasty... Read more
Shame you can't give a 0 stars review. Absolutely stay away from this company. Loans are given out fast and easily but if you have any issues there customer services is scripted and uncaring and the terms and conditions are unethical. I was in a nasty vehicle accident, I went out of my way despite being in hospital injured to notify them I would have 0 income for 2+ months as I'd be on sick leave, for them to be the only company I've ever met who continues to default you and add arrears. Complains go nowhere and you get the response it's policy allot and you even get defaults if your on a payment plan so even when you go back to normal payments your never out of arrears. I have worked with other companies and I've never known a back handed view like this.. Ever. IF YOU FALL ON ANY HARD TIMES THEY WILL MAKE YOUR LIFE HELL. You'll spend most of your time stressed. Ill... Pay us..... Lost you job... Pay us.... Nearly died... Who cares pay us. I'm not exajerating this has been my experience since my accident dealing with this company. My advice go somewhere else for your loan, they dont care about you or any accidental circumstance changes. Unsympathetic and disgusting
Reviewed on 11th February 2020Taz Barnes![]()
Write a reviewBad
Closed account early without letting me know sent debt more then I owed to Carr’s recovery
Reviewed on 10th February 2020Angela![]()
Write a reviewFantastic service
Great service, quick and easy , great customer service too
Reviewed on 9th February 2020Sarah Morris![]()
Write a reviewTerrible Company
I have had an awful experience with 118 118 Money. Their customer services is extremely poor and offer contradictory advice on matters such as default notices, which is wholly unacceptable. The FCA should review their licence! Please NEVER use this... Read more
I have had an awful experience with 118 118 Money. Their customer services is extremely poor and offer contradictory advice on matters such as default notices, which is wholly unacceptable. The FCA should review their licence! Please NEVER use this company!!
Reviewed on 18th October 2019David Gregory![]()
Write a reviewpoor
terrible service. would not use again
Reviewed on 2nd September 2019noni![]()
Write a reviewHelped in hour of need
Application quick and easy, no stress. Fair repaying options.
Reviewed on 9th June 2019Daniel![]()
Write a reviewBarclays are very goood
I've banked with Barclays for many years and wouldn't bank anywhere else
Reviewed on 6th June 2019Richard james![]()
Write a reviewEasy sign up
Easy to make application. got a quick answer back and monies in bank on the same day. thanks!
Reviewed on 7th May 2019lisasmith1965![]()
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