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Black Horse: Car Finance reviews

3.69
Based on 28 reviews, last reviewed 15th Oct 2024
No new 5 star reviews
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No new 1 star reviews
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2 star
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0%
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18%

Latest highest rating:

5

Car Finance made easy Useful App which leaves everything clear - you know where you stand Reviewed on: 15th October 2024
Harry Truss's avatar
Harry Truss

Latest lowest rating:

1

Very bad customer service and incomprtent staff. Very bad customer service and incomprtent staff. Every advisor will tell you a different story. Advisor name Maryam she is like shouting and screaming... Read more Reviewed on: 25th January 2024
sarah n's avatar
sarah n

About this product

Are you looking for independent reviews of Black Horse Car Finance? At Smart Money People, we collect reviews from people like you in order to help out others in our community. If you're an existing Black Horse customer, please share your own experience!

Black Horse Car Finance reviews (28)

Review of the Black Horse, Car Finance:

If I could give this place less than one star I would.

1
Throughout the pandemic These black horse ‘professionals’ advised me to take a break from paying my finance as the world wasn’t in a good place and there wasn’t a lot of money coming in, and because of my mental health, so I listened and took a break from it, for at least four months now me and my mother have been ringing to try and set these payments back up £(170) but we got refused and got told we needed an expended report, I didn’t have a job because of my mental health like I said up there ^ you then took me to court and told the judge I hadn’t paid anything towards the car, I’ve got the statements and the proof in front of me right now, how dare you, would you like me to share these photo of proof??? I also offered £1,000 to try and clear my arrears off, they declined, and said she was only attending the phone call today to get the car back, if you’d already made your minds up and had already decided what was going to happen why go through court and waste peoples time and money!!!! I’m now having to go back to my doctors to get a stronger MG of depression tablets because you guys just didn’t want to set my payments back up, I have two elderly grand parents at home who I care for, I needed that car to be able to take them backwards and forwards to the Hospital, doctors appointments etc, your representative as well who showed for you on the phone didn’t have a clue what she was talking about, stuttering down the phone to the judge, I sent my post of recorded delivery so I know for a fact you got it, did you just not send it to the courts or did it mysteriously go missing? This finance is a joke, it’s put out there to help you, do you really think this is helping people??? Your wrong ens, I hope this review makes you feel good! DO NOT USE BLACKHORSE FINANCE ⚠️⚠️⚠️⚠️⚠️⚠️ Reviewed on: 26th April 2023

Good but not great

3
Nothing out of the ordinary. Charges for changes not too high. Reviewed on: 4th April 2018

Super helpful

5
Veey helpful staff and firm with no quibbles and great customer service helpline. Very recommended. Reviewed on: 4th July 2017

Claim paid quickly

5
Claim paid within 48 hours and money in the bank same day. Reviewed on: 22nd June 2017

Good Deal

4
Had a good price and i would use again Reviewed on: 12th June 2017

Returning Customer

5
I've had Black Horse car finance for a number of years now & actually chose them over another car finance company for my last car. Really good updates via statements / online during the loan period & easy to deal with when completing the finance period Reviewed on: 15th May 2017

Brilliant

5
Black horse have financed a lot of our cars an they are all round brilliant any problems they sort it. I am always happy with the customer service representatives always there to help Reviewed on: 10th May 2017

Very good online service

5
Very happy with lender, easy online service. Happy customer. Reviewed on: 1st May 2017

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