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Black Horse: Car Finance reviews

Name: Car Finance
Rating: 3.96 (28 reviews)

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3.63

Based on 28 reviews, last reviewed 15th Oct 2024

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

60%

11%

2 star

18%

Latest highest rating:

5

Car Finance made easy Useful App which leaves everything clear - you know where you stand Reviewed on: 15th October 2024

Latest lowest rating:

1

Very bad customer service and incomprtent staff. Very bad customer service and incomprtent staff. Every advisor will tell you a different story. Advisor name Maryam she is like shouting and screaming... Read more Reviewed on: 25th January 2024

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Black Horse Car Finance reviews (28)

Good service

I had major issues with my car from dealers my fianace company resolved them within a few weeks and got me my refund back very pleased excellent service Reviewed on: 30th January 2023

If you can, they will!

If you can show you can afford it, they will lend it to you. Reviewed on: 14th January 2023

25k Car I cant use!

Bought a Ford Kuga in Feb 22 two days later all four tyres were flat turned out to defective tyre valves dealer replaced. July 22 reoccurrence dealer replaced. Sept 22 reoccurrence. Have contacted Black Horse and they want 52 days to investigate now, after numerous calls, some without getting a response, Black Horse want me to book the car, a 25k car, their car, into a ‘Quik Fit’ so that they can verify the defect as they are of the opinion the valves are being tampered with! Basically they are leaving me to pursue the dealer on their behalf ay my wits end. Don’t use Black Horse for the purchase of your car their customer services are a disgrace. Looks like I will have to go to the Ombudsman. Reviewed on: 5th October 2022

Great Interest rates

Low interest rates meant I can have the very best car I can afford Reviewed on: 8th August 2022

Decent and well known company

Got my car finance through black horse and I honestly can't complain with the service I have received from them. They were very quick in approving my car finance and offer me a payment holiday when I had some trouble making payments recently. Every interaction I've had has been very smooth and efficient Reviewed on: 11th July 2020

Short and honest

I have used black horse finance on a few occasions. I have found that the process was simply and quick. They also do keep you updated with letters. I think I would be better to have information sent via email just to save on paper/carbon footprint. I overall happy with the service. Reviewed on: 15th June 2020

Simple to use

Simple to use and easy to keep track of your balance. Reviewed on: 8th June 2020

No issues

I have no issues with my car loan. Easy to check payments online Reviewed on: 27th April 2020

terrible no support with my faulty car

i bought a brand new car and i have had nothing but problems black horse can not help me with .even though i am positive they are responsible for the quality of the goods they say their insurance doesn't cover them for the quality of the goods after the point of sale i am very disappointed and stuck paying for a car that is broken and i no longer enjoy. Reviewed on: 11th January 2020

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