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Cleo: App reviews

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4.36
Based on 130 reviews, last reviewed 14th Jun 2025
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Latest highest rating:

5

An AI driven handle on your finances It's the missing link between traditional banking and challenger banks. Plug this into your old high-street banking service and suddenly it's like you... Read more Reviewed on: 9th February 2019
Simon Titchmarsh's avatar
Simon Titchmarsh

Latest lowest rating:

1

Cleo is SCAMMING their customers.I have been trying... Cleo is SCAMMING their customers I have been trying to get my money back from Cleo for over a month now. All I keep receiving is an email saying my mo... Read more Reviewed on: 14th June 2025
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Linda Reed
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Cleo App reviews (130)

Cleo is SCAMMING their customers.I have been trying...

1
Cleo is SCAMMING their customers I have been trying to get my money back from Cleo for over a month now. All I keep receiving is an email saying my money will be refunded in 4 days that. People do not apply to this Company it is a SCAM! Reviewed on: 14th June 2025
Linda Reed's avatar
Linda Reed

This company is a scam!

1
This company is a scam! They took money from me and now refusing to give it back Reviewed on: 28th March 2025
nikolas n's avatar
nikolas n

Hidden negative features, non-existent customer support

1
DO NOT USE. Their customer service is non-existent, no reply for weeks. Theyve also changed provider for their savings wallet, and freeze your money in there for saving well and you need to send them photo id to withdraw it! Avoid at all costs. Ive tried to unlock my account twice and it says the process has failed, but doesnt state why. AVOID! Reviewed on: 6th February 2020
Brazenly's avatar
Brazenly

hear non-existent support services

1
This app is frustrating in its circular functions and structure, and inability to provide actual support outside of the bot functions. The information is confusing and unhelpful. Would not recommend Reviewed on: 4th October 2019
Aliselina Strong's avatar
Aliselina Strong

Very negative experience

1
I signed up for Cleo last week. The app doesn’t update in real time. I’ve tried to upgrade to Cleo plus and every time I do, the chat function is unable to deliver my message even though all of the other messages deliver just fine. Cleo deducted money from my account without my authorization (the 4.99 that I should be receiving Cleo plus for) and are unresponsive when I use the human-powered help function and via email. Their unauthorized charge caused an overdraft fee in my account which is exactly what I have been trying to avoid by using this service. I have sent screenshots of these issues to their email account with no response. I would like either an immediate refund and to cancel my account OR for the service I have been charged for to actually be made available to me. Reviewed on: 9th April 2019
Marissa Jones's avatar
Marissa Jones

An AI driven handle on your finances

5
It's the missing link between traditional banking and challenger banks. Plug this into your old high-street banking service and suddenly it's like you're banking in the 21st century. Regular updates, insights and advice straight to your device without any prompting. Genuinely helpful. It's the future. Reviewed on: 9th February 2019
Simon Titchmarsh's avatar
Simon Titchmarsh

Cleo is the best

5
Cleo keeps me up to date with my finances and dies a mint job. Reviewed on: 19th November 2018
Vivien's avatar
Vivien

Cleo is an absolute lifesaver

5
Cleo is amazing! It keeps me up to date with my spending on the go and let’s me work with the little money I own. Reviewed on: 19th November 2018
Vivien's avatar
Vivien

Now I look at my bank accounts rather than hide from them

5
I hate managing my money. I'm not stupid or broke but banking makes me feel it. And I now.makr better decisions because I know where I am and what I'm spending and most importantly how I'm spending it Reviewed on: 4th February 2018
C's avatar
C

This app makes saving and staying on top of my finances fun.

5
Since installing this app, I have a clear understanding of where my money goes and helps me save. And it’s fun! Fabulous. Reviewed on: 4th February 2018
Larrie's avatar
Larrie

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