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Cleo: App reviews

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4.77
Based on 128 reviews, last reviewed 6th Feb 2020
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Latest highest rating:

5

An AI driven handle on your finances It's the missing link between traditional banking and challenger banks. Plug this into your old high-street banking service and suddenly it's like you... Read more Reviewed on: 9th February 2019
Simon Titchmarsh's avatar
Simon Titchmarsh

Latest lowest rating:

1

Hidden negative features, non-existent customer support DO NOT USE. Their customer service is non-existent, no reply for weeks. Theyve also changed provider for their savings wallet, and freeze your money i... Read more Reviewed on: 6th February 2020
Brazenly's avatar
Brazenly
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About the App

Thinking about signing up for the Cleo app? Read our Cleo reviews to see what people like you are saying about using Cleo day to day. Whether you want to take control of your finances, or are just interested in Cleo's futuristic technology, see what our community has to say about using Cleo in the real world. Already using Cleo? Please leave a review of your own and help others decide if Cleo is right for them!

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Cleo App reviews (128)

Hidden negative features, non-existent customer support

1
DO NOT USE. Their customer service is non-existent, no reply for weeks. Theyve also changed provider for their savings wallet, and freeze your money in there for saving well and you need to send them photo id to withdraw it! Avoid at all costs. Ive tried to unlock my account twice and it says the process has failed, but doesnt state why. AVOID! Reviewed on: 6th February 2020
Brazenly's avatar
Brazenly

hear non-existent support services

1
This app is frustrating in its circular functions and structure, and inability to provide actual support outside of the bot functions. The information is confusing and unhelpful. Would not recommend Reviewed on: 4th October 2019
Aliselina Strong's avatar
Aliselina Strong

Very negative experience

1
I signed up for Cleo last week. The app doesn’t update in real time. I’ve tried to upgrade to Cleo plus and every time I do, the chat function is unable to deliver my message even though all of the other messages deliver just fine. Cleo deducted money from my account without my authorization (the 4.99 that I should be receiving Cleo plus for) and are unresponsive when I use the human-powered help function and via email. Their unauthorized charge caused an overdraft fee in my account which is exactly what I have been trying to avoid by using this service. I have sent screenshots of these issues to their email account with no response. I would like either an immediate refund and to cancel my account OR for the service I have been charged for to actually be made available to me. Reviewed on: 9th April 2019
Marissa Jones's avatar
Marissa Jones

An AI driven handle on your finances

5
It's the missing link between traditional banking and challenger banks. Plug this into your old high-street banking service and suddenly it's like you're banking in the 21st century. Regular updates, insights and advice straight to your device without any prompting. Genuinely helpful. It's the future. Reviewed on: 9th February 2019
Simon Titchmarsh's avatar
Simon Titchmarsh

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