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Cleo: App reviews

Name: App
Rating: 4.77 (128 reviews)

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4.73

Based on 128 reviews, last reviewed 6th Feb 2020

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

3 star

2 star

Latest highest rating:

5

An AI driven handle on your finances It's the missing link between traditional banking and challenger banks. Plug this into your old high-street banking service and suddenly it's like you... Read more Reviewed on: 9th February 2019

Latest lowest rating:

1

Hidden negative features, non-existent customer support DO NOT USE. Their customer service is non-existent, no reply for weeks. Theyve also changed provider for their savings wallet, and freeze your money i... Read more Reviewed on: 6th February 2020

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About this product

Thinking about signing up for the Cleo app? Read our Cleo reviews to see what people like you are saying about using Cleo day to day. Whether you want to take control of your finances, or are just interested in Cleo's futuristic technology, see what our community has to say about using Cleo in the real world. Already using Cleo? Please leave a review of your own and help others decide if Cleo is right for them!

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Cleo App reviews (128)

Hidden negative features, non-existent customer support

DO NOT USE. Their customer service is non-existent, no reply for weeks. Theyve also changed provider for their savings wallet, and freeze your money in there for saving well and you need to send them photo id to withdraw it! Avoid at all costs. Ive tried to unlock my account twice and it says the process has failed, but doesnt state why. AVOID! Reviewed on: 6th February 2020

hear non-existent support services

This app is frustrating in its circular functions and structure, and inability to provide actual support outside of the bot functions. The information is confusing and unhelpful. Would not recommend Reviewed on: 4th October 2019

Very negative experience

I signed up for Cleo last week. The app doesn’t update in real time. I’ve tried to upgrade to Cleo plus and every time I do, the chat function is unable to deliver my message even though all of the other messages deliver just fine. Cleo deducted money from my account without my authorization (the 4.99 that I should be receiving Cleo plus for) and are unresponsive when I use the human-powered help function and via email. Their unauthorized charge caused an overdraft fee in my account which is exactly what I have been trying to avoid by using this service. I have sent screenshots of these issues to their email account with no response. I would like either an immediate refund and to cancel my account OR for the service I have been charged for to actually be made available to me. Reviewed on: 9th April 2019

An AI driven handle on your finances

It's the missing link between traditional banking and challenger banks. Plug this into your old high-street banking service and suddenly it's like you're banking in the 21st century. Regular updates, insights and advice straight to your device without any prompting. Genuinely helpful. It's the future. Reviewed on: 9th February 2019

Cleo is the best

Cleo keeps me up to date with my finances and dies a mint job. Reviewed on: 19th November 2018

Cleo is an absolute lifesaver

Cleo is amazing! It keeps me up to date with my spending on the go and let’s me work with the little money I own. Reviewed on: 19th November 2018

Now I look at my bank accounts rather than hide from them

I hate managing my money. I'm not stupid or broke but banking makes me feel it. And I now.makr better decisions because I know where I am and what I'm spending and most importantly how I'm spending it Reviewed on: 4th February 2018

This app makes saving and staying on top of my finances fun.

Since installing this app, I have a clear understanding of where my money goes and helps me save. And it’s fun! Fabulous. Reviewed on: 4th February 2018

Helpful and easy to use

Very helpful to know your spending habits, whilst still being able to transfer money etc. Cleo gives statistics and helps you to set a monthly budget! So much easier when you've got a love for online shopping! Reviewed on: 19th January 2018