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Countingup: Business Account reviews

Name: Business Account
Rating: 4.86 (2273 reviews)

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4.84

Based on 2,273 reviews, last reviewed 28th Nov 2024

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Very prompt with their responses via e mail Very prompt with their responses via e mail Reviewed on: 19th March 2024

Latest lowest rating:

1

Beware Small Business Owners Countingup’s Actions... Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking wi... Read more Reviewed on: 28th November 2024

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About this product

Countingup Business Account reviews (2273)

Review of the Countingup, Business Account:

Beware Small Business Owners Countingup’s Actions...

Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking with Countingup. Their poor practices have caused me catastrophic financial loss and personal devastation. I recently purchased a property at auction and transferred funds to my solicitor without issue the day before completion. However, Countingup inexplicably reversed the payment and placed my account on hold, claiming they were “investigating” transactions. They requested proof of funds, which I provided immediately, including invoices and emails from clients confirming payments. I also notified them that this payment was for an auction property that required completion the following day. Despite this, they informed me—without any empathy—that they would hold my funds for up to 45 working days under their terms and conditions. This response left me confused and devastated, especially since I had already supplied all the required documentation proving the source of income. We are now on day 22 of their hold, and the property sale has fallen through. I’ve lost my deposit, solicitor’s fees, and other associated costs—over £20,000 in total. Countingup was fully aware this was an auction purchase; I provided the auction catalogue and related documents. Yet, they showed no urgency or care. Their responses were robotic, rude, and devoid of any customer service. To make matters worse, the initial deposit I paid at auction was taken against my home, and now I am at risk of losing it. This experience has not just destroyed my business but my life. I genuinely question what Countingup is investigating when all proof of funds has been provided. Their insistence on holding money for 45 working days feels unjustifiable and exploitative. I can only assume they are using customer funds for their own gain during this time, as no logical reason has been provided for such delays. I never imagined a banking institution could so recklessly destroy a customer’s livelihood without any accountability. Avoid Countingup at all costs protect yourself and your business! Reviewed on: 28th November 2024

Stay CLEAR! WARNING!

This company is the worse! STAY CLEAR... A BUNCH OF VINDICTIVE MANIPULATIVE UNPROFESSIONALS Reviewed on: 13th April 2023

Reply from Countingup Hello Sir Frost, We are sorry to hear that you are unhappy with the service relating to payments. Please be advised that Countingup will never hold on to payments for any reason. Faster payments usually take up to 2hrs to be processed. However, can sometimes take longer due to regulatory security checks. This is the same across all account providers. These checks are in place to keep all customers safe. We have requested further information from you to take a further look into your query, however haven't received a response. If you could please contact us via in-app secure messaging or email [email protected] from your registered email address, we will be able to take a further look for you. Response date: 17th September 2024

Great company to work with

Great company always there when you need them never had any problems with them Reviewed on: 13th April 2023

Reply from Countingup Hello Harry, Thank you for finding the time to leave this great review Response date: 17th September 2024

Responsive customer service

I have received friendly support and quick responses to queries from Countingup. Reviewed on: 12th April 2023

Reply from Countingup Hello Aderonke, Thank you for leaving this great review Response date: 17th September 2024

Countingup is perfect

I have been happy with this account since last year and I recommend for every one. Reviewed on: 11th April 2023

Reply from Countingup Hello Komeil, Thank you for taking the time to leave us a review Response date: 17th September 2024

Don't leave home without it!

Great app and platform for my small business, as it helps me keep track of incomes and expenses in a clear concise practical way. Don't leave home without it. Reviewed on: 11th April 2023

Reply from Countingup Hello Ian, We love that you are enjoying our app, its features and support articles Response date: 17th September 2024

Counting up

Good communication, listening skills and best for business account. Good guidance on accounts Reviewed on: 11th April 2023

Reply from Countingup Hello Elizabeth, You have made our day Response date: 17th September 2024

Easy

Quick and easy to use. Helpful start up team and ongoing support. Reviewed on: 11th April 2023

Reply from Countingup Hello Bianca, Thank you for taking the time to leave us such a lovely review, we are made up!!! Our main goal here at Countingup is to make running the financial side of your business as easy as possible so you have more time to focus on the day to day Response date: 17th September 2024

Counting up Business Banking

Absolutely great business banking experience from the very start, quick customer service response and very easy to use app. I would recommend Counting up to anyone looking for a business account. Reviewed on: 11th April 2023

Reply from Countingup Hello Umran, Thank you for ending our day with such a nice review Response date: 17th September 2024

Amazing!!

Opened my account a couple of years ago. Was only going to use a a temporary account until I got a “real” account sorted. Never needed to open anything else. Does everything I need and more. Everything can be done online. Cash can be paid on At the post office or pay point. Really cheap fees. Highly recommend Reviewed on: 11th April 2023

Reply from Countingup Hello Lucy, You have brightened our Tuesday, thank you for this glowing review Response date: 17th September 2024

Great services

Best experience ! This company is great ! Love it Reviewed on: 11th April 2023

Reply from Countingup Hello Paul, Thank you for taking the time to leave us such a lovely review Response date: 17th September 2024

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