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Countingup: Business Account reviews

Name: Business Account
Rating: 4.86 (2273 reviews)

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4.84

Based on 2,273 reviews, last reviewed 28th Nov 2024

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Very prompt with their responses via e mail Very prompt with their responses via e mail Reviewed on: 19th March 2024

Latest lowest rating:

1

Beware Small Business Owners Countingup’s Actions... Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking wi... Read more Reviewed on: 28th November 2024

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Countingup Business Account reviews (2273)

Review of the Countingup, Business Account:

Beware Small Business Owners Countingup’s Actions...

Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking with Countingup. Their poor practices have caused me catastrophic financial loss and personal devastation. I recently purchased a property at auction and transferred funds to my solicitor without issue the day before completion. However, Countingup inexplicably reversed the payment and placed my account on hold, claiming they were “investigating” transactions. They requested proof of funds, which I provided immediately, including invoices and emails from clients confirming payments. I also notified them that this payment was for an auction property that required completion the following day. Despite this, they informed me—without any empathy—that they would hold my funds for up to 45 working days under their terms and conditions. This response left me confused and devastated, especially since I had already supplied all the required documentation proving the source of income. We are now on day 22 of their hold, and the property sale has fallen through. I’ve lost my deposit, solicitor’s fees, and other associated costs—over £20,000 in total. Countingup was fully aware this was an auction purchase; I provided the auction catalogue and related documents. Yet, they showed no urgency or care. Their responses were robotic, rude, and devoid of any customer service. To make matters worse, the initial deposit I paid at auction was taken against my home, and now I am at risk of losing it. This experience has not just destroyed my business but my life. I genuinely question what Countingup is investigating when all proof of funds has been provided. Their insistence on holding money for 45 working days feels unjustifiable and exploitative. I can only assume they are using customer funds for their own gain during this time, as no logical reason has been provided for such delays. I never imagined a banking institution could so recklessly destroy a customer’s livelihood without any accountability. Avoid Countingup at all costs protect yourself and your business! Reviewed on: 28th November 2024

Countingup are great!

Countingup have been great in helping us open our business account. The app works well and is easy to use. Our accountant has direct access to the information they need via their email address. Reviewed on: 11th April 2023

Reply from Countingup Hello Adam, This 5 star review absolutely made our day, thank you Response date: 17th September 2024

A happy customer in. EuroComix.com!!

Great communication, nice bonus offers, easy to use app for iPhone AAA+ Reviewed on: 11th April 2023

Reply from Countingup Hello, Thank you for taking the time to provide such lovely feedback Response date: 17th September 2024

Easy to set up and use

Very easy to set up, company registry as a bonus, the only minus was no IBAN I hope it fixed soon, mobile application is great UX and card fees are reasonable. Would definitely recommend! Reviewed on: 11th April 2023

Reply from Countingup Hello Mariia, Thank you for taking the time to provide feedback. Here at Countingup we always welcome customers feedback at any time as a way to better our services day to day. Our customers have 2 ways of contacting us if needed, secure messaging and emailing [email protected]. Secure messaging is a safer way of communication as this can only be accessed through your app. However, this is not a live chat service and available between the hours of 9am-5pm Monday to Friday. We apologise for the inconvenience. Response date: 17th September 2024

Great banking for small businesses.

They just great, quick payments and reliable customer service. Reviewed on: 11th April 2023

Very pleased

Very please with their simple quick and efficient service . Now I wouldn’t go anywhere else !! Reviewed on: 11th April 2023

Best !!!!

One of the most great Banking Provider . Reviewed on: 10th April 2023

The best

Firma jest bardzo przyjazna i dba swojego klienta. Reviewed on: 10th April 2023

Reply from Countingup Hello Miroslaw, This 5 star review absolutely made our day, thank you Response date: 17th September 2024

Best bank for small business

I have an e-commerce small business, counting up has made it easy to manage my finances from anywhere in the world. I love counting up!! Reviewed on: 10th April 2023

Awesome Banking service!

Very fast, efficient and simple structure has given me much more confidence in handling my businesses money, managing client’s payments and building a great system for myself as a business owner Reviewed on: 10th April 2023

Simple and easy

Very simple and easy to set up and use great way to get small businesses started up Reviewed on: 10th April 2023

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