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Countingup: Business Account reviews

4.84
Based on 2,273 reviews, last reviewed 28th Nov 2024
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
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Latest highest rating:

5

Very prompt with their responses via e mail Very prompt with their responses via e mail Reviewed on: 19th March 2024
Dan Highcock's avatar
Dan Highcock

Latest lowest rating:

1

Beware Small Business Owners Countingup’s Actions... Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking wi... Read more Reviewed on: 28th November 2024
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Folasade B

About this product

Countingup Business Account reviews (2273)

Review of the Countingup, Business Account:

Beware Small Business Owners Countingup’s Actions...

1
Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking with Countingup. Their poor practices have caused me catastrophic financial loss and personal devastation. I recently purchased a property at auction and transferred funds to my solicitor without issue the day before completion. However, Countingup inexplicably reversed the payment and placed my account on hold, claiming they were “... Reviewed on: 28th November 2024

I have been paid for my first month work and transfe...

1
I have been paid for my first month work and transferred fund to my own current bank they suspended the payment and asked me questions that no bank ever asked taking 24 hours to repond emails and chat every time they asking something else and takes another day! What an embarrassment and shame if I didn’t get letter from post would have never opened with them absolutely joke account on hold still and can’t transfer my money . Reviewed on: 1st October 2024
Reply from Countingup Hi Azem, Thank you for taking the time to share your experience. We know it’s far from ideal when things like this happen. The suspension you’ve mentioned is usually due to internal processes that we have in place to comply with regulatory requirements. While these checks may sometimes seem abrupt, they’re needed to keep all our customers safe. Delays or interruptions with payments can be frustrating but we’re here to help and make sure this is resolved quickly. Please co... Response date: 24th October 2024
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Countingup

I strongly advise against using Countingup for your...

1
I strongly advise against using Countingup for your business banking needs. While I understand that financial institutions have legal and regulatory obligations, the manner in which Countingup has handled my situation is unacceptable and falls short of the standards expected from a reputable financial service provider. In traditional business banking, clients are assigned a dedicated relationship manager who works closely with them to address any concerns or issues that may ari... Reviewed on: 21st June 2024
Reply from Countingup Hi Salomon, Thank you for your feedback. We want to assure you that our actions have been in compliance with the regulatory requirements for financial institutions in the UK. As a financial institution, Countingup may need to take measures such as better understanding, suspending, and/or closing accounts as part of our legal and regulatory obligations. It's important to note that all financial institutions have the authority to impose suspensions or closures at any time. These ac... Response date: 17th September 2024
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Countingup

Very prompt with their responses via e mail

5
Very prompt with their responses via e mail Reviewed on: 19th March 2024
Reply from Countingup Hi Dan It's great to hear that you have been enjoying our services so far. Since your review, we have launched a more secure way of getting in contact, in-app secure messaging! This is not a live chat. However, this method of contact always ensures that you know you are speaking to the support team. We are always working on new features to make running a business as easy as possible for our customers, and cannot wait for you to see whats in store next! Response date: 17th September 2024
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Countingup

Love using Counting up.

5
Love using Counting up. Support is always helpful and quick to respond. Makes my life easier. Reviewed on: 15th February 2024
Reply from Countingup Hi Thank you for leaving such a great review! Since your review, we have launched an even quicker way to contact the support team- in-app secure messaging! This is not a live chat. However, this is the safest and most secure way in knowing you are speaking to us in order to protect our customers. If you need us in the future, please do not hesitate to start up a chat. Response date: 17th September 2024
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Countingup

Simply Efficient

5
It was easy to open the CountingUp account and it is simply to use day in day out. Reviewed on: 27th September 2023
Reply from Countingup Hi Martin Thank you for leaving us such a lovely review. We hope that you are still enjoying all of the features that Countingup have to offer and cannot wait for you to see what we have in store for you next!!! If you ever need us, please drop us an in-app secure message and we will be with you as quickly as possible Response date: 17th September 2024
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Countingup

Best online business bank

5
Been a customer for a few years counting up business great service app always works 247 and has helpful accounting features Reviewed on: 24th April 2023
Reply from Countingup Hello Phillipson, Thanks for choosing us to support your business! It makes us super happy to hear how easy you've found our invoicing feature! We are continuing to work on new features and benefits that will hopefully help continue to save you you time and be really easy to use Response date: 17th September 2024
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Countingup

Easy and quick

4
i dont have any problems, so i glad Reviewed on: 18th April 2023
Reply from Countingup Hello, Thanks for leaving such a great review Response date: 17th September 2024
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Countingup

Great

4
Great service and project with great potential for future development Reviewed on: 15th April 2023
Reply from Countingup Hello Mehri, Thank you for taking the time to leave us a review Response date: 17th September 2024
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Countingup

Great

4
Great bank and great account services that I’m very happy to have it Reviewed on: 15th April 2023
Reply from Countingup Hello Mehri, Thank you for taking the time to leave us a review Response date: 17th September 2024
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Countingup

Best possible business account

5
Countingup is surprisingly easy to work with, with few clicks you can achieve everything you need and get to where you want. Customer services are very friendly as well as helpful. I highly recommend Countingup. Reviewed on: 14th April 2023
Reply from Countingup Hello Trez, Thank you for taking the time to leave a 5 star review Response date: 17th September 2024
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Countingup