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Covered2go: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 17th Oct 2024

70% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

12%

2 star

Latest highest rating:

5

My go to holiday company. Always easy to deal with,have taken out holiday insurance about 6 times,always found reasonable rates. Reviewed on: 17th October 2024

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023

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About this product

Are you on holiday soon and looking for a new travel insurance company? Read our Covered2go reviews to help you decide if they might fir the bill for your policy requirements. Whether single or multi-trip, specialist cover, or sports travel, read or write reviews of travel insurance on Smart Money People to help others! Your Covered2go help others make better decisions about their cover

Covered2go Travel Insurance reviews (1401)

Review of the Covered2go, Travel Insurance:

Avoid

I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023

Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023

An excellent travel insurance company for all ages and for travel to all countries!

Excellent cover while on Cuba, which AmEx insurance cannot provide because they are too close to the USA and American insurance companies. Reviewed on: 12th October 2023

Excellent for oldies

Really checking your true profile and costing you accordingly Will use again Reviewed on: 12th October 2023

Good company with fair prices

I have used this company for a few years now. I have always found them with good competitive prices and offer a variety of options Reviewed on: 12th October 2023

Review

Excellent Service from Covered2Go. Thank You. Reviewed on: 11th October 2023

Easy and competitive travel insurance provided

Have used Covered2go a number of times and find them quick and easy to use for travel insurance, but very important competitive with their prices Reviewed on: 30th September 2023

travel insurance

excellent cover at reasonable prices Reviewed on: 28th September 2023

Go2 Covered2go!

A very reassuring and professional company with good customer support. Reviewed on: 26th September 2023

Genuinely good insurance company

Sensible quote..easily done..nothing complicated...makes refreshing change Reviewed on: 26th September 2023

Claim promptly paid

Having bought travel insurance because of the great price for me as a 75 year old, I had the misfortune of having to make a claim. This was settled in full without any hassle. A great customer experience throughout. Reviewed on: 26th September 2023

Very pleased

Very pleased to have taken out travel insurance with Covered2go. It's the second year I have used them, the price is reasonable and it's very straightforward to use. Reviewed on: 21st September 2023

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