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Diamond Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 4.01 (106 reviews)

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3.93

Based on 106 reviews, last reviewed 23rd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

27%

11%

Latest highest rating:

5

Wouldn’t change for the world I have been with Diamond for multiple years and wouldn’t change unless something went drastically wrong, constantly helpful, great value for money and... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

Car Insurance I've been with this insurance company for nine years. Nine years without an accident, it was time for another renewal of the insurance policy. The sud... Read more Reviewed on: 12th June 2023

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About this product

At Smart Money People, we collect Diamond car insurance reviews from genuine customers to give you some insight into what you can expect as a Diamond policyholder.

Diamond was founded in 1997, specialising in car insurance policies for new female drivers, offering handbag cover and child car seat cover included within its standard policies. Today, Diamond also provides insurance to male drivers, as well as offering a range of insurance products to cover home, travel and landlords.

If handbag cover up to £300 included in Diamond’s standard policies has caught your eye, check out the Diamond car insurance reviews to see what genuine customers have to say about their policies. Perhaps handbag cover isn’t a priority for you, but a low-cost premium is? Or perhaps you want the option of adding legal cover or courtesy car cover to your policy? Whatever your needs, check out Smart Money People’s reviews to make an informed decision about your next provider.

Have you had a car insurance policy with Diamond? Leave an honest review today so we can help people like you make better decisions. Why did you choose to be insured with Diamond, and were you satisfied throughout the term of your policy? Have any issues arisen? Have you had any experience with the customer service team? Whether good or bad, share your experience with other drivers today by leaving a Diamond car insurance review on Smart Money People.

Diamond Insurance Car Insurance reviews (106)

Review of the Diamond Insurance, Car Insurance:

Really friendly

Really friendly advisors every time I've contacted them. Website is very user friendly and it's easy to chat online. Reviewed on: 16th August 2022

Easy, cheap and simple!

Diamond are cheap in my eyes, I am a 24 year old and have been driving for 2 years, this is probably the insurance I shall stick with for a long time. Definitely recommend. Reviewed on: 12th September 2016

Poorly handled claim - ended up costing me when not my fault

I have to say that the experience with Diamond was a very poor one. My car was bumped by a 3rd party. I had picture evidence from a witness and a statement from the police of them accepting liability. From registering the claim there has been nothing but hassle and their customer service whilst nice over the phone their care certainly didn't have any substance. I was constantly told that I would be called back to queries but in the end always had to chase. The body work was fixed but there was another issue with the car which I had to get proof. I did but was still told that they wouldn't be pursuing. The file was closed several weeks prior to this conclusion meaning they had no intention of pursuing. In the end they said they would pay half towards the repair because the issue got worse (strung along for 3 months from the accident). I am now having to recover my excess through diamond law which will cost me too. All in all I have been put out of pocket by £500 and around 3 days worth of time chasing them for an accident that wasn't my fault. Even with all the proof of the accident and proof of internal damage they still strung me along. I certainly would avoid using. Whilst they are the cheapest I can see why. Reviewed on: 12th September 2016

Excellent

Helpful and reasonable prices. Easy to use website Reviewed on: 12th September 2016

Good

Good company. Never had to use them to claim but they match cheaper deals when renewing with them to keep you as a customer. Reviewed on: 11th September 2016

Claim well handled

I got to my car in the morning and it had been completely vandalised every window smashed, no mirrors or wiper blades, diamond had a pick up with a courtesy car on it for me to me within an hour and a half which then took my car to a garage. Reviewed on: 10th September 2016

Brilliant!

Had a crash, they were brilliant took care of everything and got a fair price for the car. Was very happy with the service. Reviewed on: 23rd August 2016

Great service

Great premiums. Had an accident (not my fault) dealt with everything quickly with no fuss, very pleased. Reviewed on: 12th August 2016

Easy to use

Easy to use and ok if not many changes needed. It very helpful when it comes to breakdown and will happily leave you in a bad situation. Reviewed on: 10th August 2016

quick efficient and cheap

It was so quick to set up, hassle free. It was the cheapest policy by far as well.Very pleased. Reviewed on: 7th August 2016

Was on the phone for hours!

A good insurance so far haven't had much involvement however it wouldn't let me set it up online. This meant I had to make a phone call. I was on the phone for about 2 hours just to set up a car insurance. Haven't had any other problems but I haven't had to contact them either. Reviewed on: 3rd August 2016

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