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E&L: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.8 (5 reviews)

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3.13

Based on 5 reviews, last reviewed 23rd Aug 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

20%

2 star

40%

Latest highest rating:

5

Excellent service from top company Handled claim very efficiently and made payment quickly in very distressing circumstances. Easy to use app with full portal facilities allowing access... Read more Reviewed on: 23rd August 2023

Latest lowest rating:

1

AVOID AT ALL COSTS!! After going through a traumatic time with our girl, and having to unfortunately make the heartbreaking decision to have her put to sleep, we placed a ... Read more Reviewed on: 21st July 2022

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About this product

E&L offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurance company, Smart Money People is the place for independent E&L pet insurance reviews. Our mission is to use the power of YOUR reviews to help increase trust and transparency in financial services. You can help us by writing your own E&L pet insurance reviews to help other pet owners to find out what life as an E&L pet insurance customer is really like.

E&L Pet Insurance reviews (5)

Review of the E&L, Pet Insurance:

check who the underwriters are!

always check underwriters details, if any have anything to do with these.....stay well clear. if they can find a way out of paying, they will! Reviewed on: 25th August 2016

Excellent service from top company

Handled claim very efficiently and made payment quickly in very distressing circumstances. Easy to use app with full portal facilities allowing access to all required documents. Reviewed on: 23rd August 2023

AVOID AT ALL COSTS!!

After going through a traumatic time with our girl, and having to unfortunately make the heartbreaking decision to have her put to sleep, we placed a claim through for her medical expenses, as we were ASSURED by the insurance company this would be fully taken care of. Received a letter confirmation today with the settlement figure of £82 from a £500 bill.........16% of the full bill! The whole ordeal was devastating enough but to receive this was an absolute p!ss take!! This is NOT why I took out insurance at all, and just shows that there is absolutely no compassion where money is concerned!!! Needless to say, I have cancelled all policies so I never have to deal with these sh1t shows again!!! Reviewed on: 21st July 2022

Pet Insurance Reviewer

We were advised by our vet to cancel out insurance with E&L as they don't tend to pay out when you need them, we've set up a savings account instead after getting bad feedback from other previous E&L customers. Reviewed on: 25th July 2016

Long time for payment

It has taken nearly 8weeks for payment of our claim to be processed. No wonder vets don't want to be paid directly. Have phoned numerous times ony to be told it's with our payment team. Will certainly be looking at a different provider next year Reviewed on: 24th November 2015

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