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Footman James: Classic Car Insurance Broker reviews

Name: Classic Car Insurance Broker
Rating: 4.89 (590 reviews)

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4.88

Based on 590 reviews, last reviewed 22nd Sep 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Classic car insurance Easy to sort what I needed, friendly knowledgeable staff on the phone, and a competitive renewal price Reviewed on: 22nd September 2023

Latest lowest rating:

1

Check your policy I had a classic loved BMW E30.I believed that Footman James were my insurer, they were not. Although their glossy website looks great, READ THE SMALL ... Read more Reviewed on: 1st June 2022

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Footman James Classic Car Insurance Broker reviews (590)

Review of the Footman James, Classic Car Insurance Broker:

Easy renewal

10 min phone call 2 friendly knowable staff n I renewed my classic mini insurance, and got a little discount because I mentioned I’d had a cheaper quote earlier, 10/10 Reviewed on: 10th August 2018

Classic car insurance

Easy to sort what I needed, friendly knowledgeable staff on the phone, and a competitive renewal price Reviewed on: 22nd September 2023

Check your policy

I had a classic loved BMW E30.I believed that Footman James were my insurer, they were not. Although their glossy website looks great, READ THE SMALL PRINT. There was an accident where my E30 was deemed a total loss. Then all became clear, I had been passed to Ageas. Ageas are not classic car insurers they will not insure a classic car unless it is passed to them by a BROKER. I now know that Footman James acted as a broker not an insurer ,I was oblivious to this. I specifically wanted an insurer that appreciated a classic car owners needs, they are so unlike modern vehicles. I believed that Footman James could provide this. They did not. Ageas have made my life an absolute nightmare and I would not wish this on anyone else. I have been through hell. Check your policy you could be with Ageas or similar. Just be very careful, you could lose your precious vehicle and your mind. Reviewed on: 1st June 2022

Great Broker

Competitive and Great Staff with good knowledge Reviewed on: 16th September 2021

Outrageous attempt to rip me off

Utter rip off. A failed attempt to rip me off after 8 years by trying to charge me over 51% (£182.71) more for classic car insurance than that provided by another well known and renowned classic car insurance provider. I have been with Footman James for over 8 years for classic car insurance. Unfortunately, they decided to use that longevity in order to try and rip me off with the upmost contempt. I can only assume that those 8 years loyalty suggested to Footman James that I am either stupid or gullible or too lazy to shop around. Probably all three. I received a classic car renewal quote of these people showing a marked increase in my premium that I believed could not be justified. A premium quoted at £436.91. Upon questioning their price they stated that if I came back to them with a cheaper quote off another supplier they would look at their pricing. I came back to them with a quote at £100.91 cheaper for increased insurance provisions. I also informed them, as I had the other provider, that I had had a modern car wrote off by a lorry in December 2019 as a no fault and settled claim. A no fault settled claim as my car had been parked in a car park, empty with no one in it when a lorry decided to drive over it. That declaration was like a green light for them to really treat me like a fool. Upon this notice they decided to stick on a further £98.80, increasing the quote from £436.91 to £535.71. They even threw at me the added insult of claiming this further £98.80 increase included a 10% discount. On my challenge this was all justified by way of claiming the increase was computer driven and there was nothing they could do to reduce it. To that end I have dropped Footman James with the same contempt they have shown towards me. I have now insured with another renowned classic car insurer with better provisions at just £353. This includes full breakdown, home start, recovery, tax and arrangement fee, etc. To spell this out in no uncertain terms, Footman James wanted £182.71 more for providing less cover than that which I now have with another well known provider. In percentage terms that is approximately 51.25% more for less cover. This was nothing less than an outrageous attempt to rip off even though I had been with them for over 8 years. I hope as many people as possible read this review in its entirety. Reviewed on: 25th February 2020

Simply the Best

I have or have had all (10 at present) classic and modern motorcycles covered by FJ for many years. They offer great value are very knowledgeable and you can always speak to a human being. I have learned to my cost recently hoe frustrating your portal! or live chat! can be. John Knibb Reviewed on: 4th September 2019

Over £400 stolen from us

My husband and I are having awful problems with Footman James! My husband rang to inform them that his bike was no longer being held in a garage, and they said they wouldn’t insure it and that he’d have to cancel his policy. He was then told that they couldn’t cancel his policy until his third instalment of £225.68 which was due to come out the following week had been paid, and that his bike would no longer be insured. I found this exceedingly odd but agreed and when the third instalment was due, he paid it. I knew he was due a refund as he had paid three instalments (one of £225.69, and two of £225.68) which makes up for 9 months of the year, and he’d only had the policy since 11/01/19 and he’d called at the first week of March! But he received a call today to say he would only be getting a refund of £218. So extremely unfair! I am very unhappy that he has been first made to make a payment when they told him he needed to cancel, and then have the audacity to only give him a refund of £218. Absolutely disgraceful. They pretty much put the gun to his head and stole the money from him. I’d warn everyone to stay away. Seriously, it’s not worth the time or money. Reviewed on: 15th March 2019

Great service

When I bought my classic car I looked at numerous Insures but came up with Footman James great personal advice and service. Thanks to very one Reviewed on: 6th February 2019

Footman James are Wonderful

Footman James offer a friendly, personal service adaptable to you and your needs. Their insurance service is clear and affordable, while offering high quality cover for you and your vehicle's. Reviewed on: 16th January 2019

friendly and helpful

A very personal experience making insuring my vehicle simple and hassle free. Reviewed on: 12th October 2018

Perfect

Excellent service and Customer Care Reviewed on: 2nd October 2018

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