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Gadget Cover: Gadget Insurance reviews

Name: Gadget Insurance
Rating: 4.63 (115 reviews)

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4.60

Based on 115 reviews, last reviewed 28th Sep 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

3 star

2 star

Latest highest rating:

4

my review always go with these when covering my tech Reviewed on: 28th September 2023

Latest lowest rating:

1

Extremely Poor Service They took almost 2 months to repair my phone. They intentionally prolonged the whole process. They would ask information 1 by 1 each time and would ta... Read more Reviewed on: 4th April 2023

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About this product

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Gadget Cover Gadget Insurance reviews (115)

Review of the Gadget Cover, Gadget Insurance:

Very useful

Excellent good service quick response Reviewed on: 1st November 2016

Superb service

They helped me every step of the way. Got my phone fixed in about a 3 day turn around Reviewed on: 27th October 2016

Simply the best

Excellent customer service, they ask short and desirable questions and very helpful Reviewed on: 27th October 2016

Worst company ever, complete waste of time, money and space

Seriously, have a look at all the reviews on the main review sites out there. Any positive review is about the sales process; try to find 1 single review that is positive about their claims service. I honestly cannot believe this company is up for an award, they should be up in front of the regulator with a view to remove their license for trading. I had a claim and was without a phone for around 22 days. I had made countless phone calls chasing this company for a replacement daily. I have never been spoken to so poorly by a company in my life. No empathy shown by anyone, a manager actually shouted at me, continually interrupted me when I was trying to speak and did not provide any service whatsoever - and he was a manager believe it or not!!! They constantly break their promises. I have been waiting for a call back from their complaints department for over a week (I was promised this would be within 3 working days – this was completely untrue). On Monday 26th Sep I was told a phone was in the post and would be with me on Wednesday or Thursday. As I had lost all faith in the company I rang them daily for an update. On Wednesday an agent gave me a tracking number to trace the delivery. I was trying this every hour and it was just saying not recognised (although Gadget cover said this was because it wasn’t scanned at their depo yet). Called back yesterday at 13:19 and spoke to another unhelpful agent who said I will chase the supplier for you, he phoned them and said they told him it would be 3-5 working days for delivery. Luckily I stayed on the phone and argued that I was promised on the Monday for a Weds / Thurs delivery. He really couldn’t care less and like a robot kept reiterating the 3-5 business days delivery time. After a while on the phone he said let me check something a moment then, to my utter disgust, he came back on the phone and, as cool as a cucumber, said 'it actually turns out they haven’t sent a phone as they don’t have your colour, would you like a white or gold one instead?'. I couldn’t believe it. After speaking to the most unhelpful manager ever I found out that my phone was being posted back from the repairer to Gadget Cover as they weren’t fixing it - the tracking number they provided was for this. Given my phone was out of stock (I was told by the agent the replacement was brand new BUT IT TURNS OUT THE REPLACEMENT PHONES ARE SECOND HAND) I asked the manager to upgrade my phone if mine was out of stock and he just outright refused (given that they are second hand then this probably would have been very little extra cost for them) its my opinion that the manager put boundaries in the way as he didn’t want to feel 'beaten' by me getting what I wanted. I asked him what happens next and he said he'd phone the supplier and see when it was likely a replacement would be sent, I asked does that mean he'll call me within an hour to let me know, he refused. I asked for a call back to see what was happening and he said he MIGHT call me within 24 hours. I asked to speak to his manager and he said it will be 24 hours, I’m still waiting. I asked to speak to the complaints department and he refused stating they will be in contact within 8 weeks!! I have sent emails to the 8 directors listed on companies house - no response and to their Managing director I had a token reply from their schemes manager stating that they 'were terribly sorry for the disappointment I feel' which to me is not an apology at all. I have submitted a complaint to the financial ombudsman service due to their refusal to acknowledge my complaint and their failure to reply to my complaint within regulatory timeframes. SERIOUSLY PEOPLE, PAY A LITTLE EXTRA OR YOU WILL BE EXTREMELY SORRY, LIKE ME, I PROMISE YOU Reviewed on: 27th October 2016

The best mobile phone cover

Very easy to use website Allowed me to change phone cover as upgraded to a different phone midway through the contract. Used for a screen repair and great service Would recommend 5* Reviewed on: 27th October 2016

excellent customer services very prompt and professional

helpful, considerate customer services Reviewed on: 27th October 2016

Good insurance company easy to use

I've enjoyed using this insurance company, it is easy to use and has a very helpful team at hand who were easy to deal with Reviewed on: 27th October 2016

Excellent cover

Both myself and wife use gadget cover. Our phones broke excellent communication and prompt turnaround Reviewed on: 27th October 2016

Peace of mind

I have insured my IPhone with Gadget Cover. It was simple & easy to do. Fortunately I haven't had to take advantage of the cover, my phone is still in my possession and intact (unlike my last one which accidentally fell in the WC!) Now I have insured my expensive phone I have peace of mind and no worries regarding a replacement. Reviewed on: 19th October 2016

Great insurer

Brilliant customer service. Fast claims process. Highly recommend. Reviewed on: 13th October 2016

Easy to do business with, great cover

Easy quote and buy process, clear and concise communications. Great price and cover. Would definitely recommend! Reviewed on: 13th October 2016

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