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Price & Interest Rates
48% of feedback is Process related
Top Age Profile: 55-64
Top Channel Preference: App
Very very poor
Absolutely... Read more
Do not give these clowns a penny of your money.
Their 5-7 working day turnaround is just a lie.
It took nearly 3 weeks to finally get my settlement. It was a voucher with a value of slightly less than the value of my phone that could only be spent in a shop that doesn't sell my phone....
They claim that my phone has been discontinued but I bought one off Amazon with no delays or problems a week ago. Christ knows what I am going to spend this voucher on now.
Reading other peoples reviews I can see that I am lucky to have even got this far!
Nobody will ever reply to any emails you send unless you are already on the phone with them and I reckon I have gone through their insanely long automated phone system about 10 times.
A few of the people I spoke to on the phone where pleasant enough but we all know that these delaying tactics are just designed to make a certain percentage of claimants give up before getting their settlements.
Do yourself a favor and get your insurance elsewhere.Reviewed on 23rd January 2018James Benbow
Very poor customer service
Took gadget cover as part of our main travel insurance with Insuratrip.com to cover our phones and ipads. Phone stolen and claiming was a nightmare which culminated with our main insurer stepping in as without them Gadget Cover had refused to offer a... Read more
Took gadget cover as part of our main travel insurance with Insuratrip.com to cover our phones and ipads. Phone stolen and claiming was a nightmare which culminated with our main insurer stepping in as without them Gadget Cover had refused to offer a replacement.
Thank god for InsuraTrip.comReviewed on 13th August 2017Gary Pugh
HORRIBLE EXPERIENCE WITH GADGET-COVER.COM
I'm insured with... Read more
I'm insured with gadget-cover.com.
NEVER USE GADGET COVER INSURANCE
I made a claim for the lost device. Within the next 24 hours I provided all the required documentation. The claim was accepted and I've been told that within 5 working days I'm gonna receive a replacement gadget. I waited 2 weeks. Nothing. I sent an email. Nothing. Another email. Nothing. I called customer service. I was 2nd n the queue and I waited over 30 minutes. The customer service said that they don't deal with it and they will send a request to the stock team. I waited another 2 days. Nothing. I called again aind was 3rd in the queue. Waited 43 minutes. Customer service told me exactly the same, that they will send a request to the stock team. I said I wanna make a complain. I've been told that the manager is busy and will call me back within 24 hours. As you can predict, nobody called me. I'm still trying to get a replacement gadget.
Very disappointed. I have a 12 months contract with them. Hopefully I can end it earlier and insure my mobile somewhere else. If you know any good trustful insurance company I would appreciate if you let me knowReviewed on 8th March 2017Lusi Peake
Insurance with a smile
Having many insurance policies with many companies, gadget cover employs the loveliest people to interact with. The go above and beyond on every call and could not do more for their customers. Many other insurance companies leave me with fear that... Read more
Having many insurance policies with many companies, gadget cover employs the loveliest people to interact with. The go above and beyond on every call and could not do more for their customers. Many other insurance companies leave me with fear that when it comes to a claim for any reason, it will be a painful experience, but gadget cover gives me the confidence that at least any claim will be a breeze. I could not rate them high enough and actively tell everyone about their levels of service to everyone I meet.Reviewed on 28th October 2016Mark empson
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