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Gadget Cover: Gadget Insurance reviews

Name: Gadget Insurance
Rating: 4.63 (115 reviews)

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4.60

Based on 115 reviews, last reviewed 28th Sep 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

3 star

2 star

Latest highest rating:

4

my review always go with these when covering my tech Reviewed on: 28th September 2023

Latest lowest rating:

1

Extremely Poor Service They took almost 2 months to repair my phone. They intentionally prolonged the whole process. They would ask information 1 by 1 each time and would ta... Read more Reviewed on: 4th April 2023

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Gadget Cover Gadget Insurance reviews (115)

my review

always go with these when covering my tech Reviewed on: 28th September 2023

Extremely Poor Service

They took almost 2 months to repair my phone. They intentionally prolonged the whole process. They would ask information 1 by 1 each time and would take 2 to 3 days to respond to an email. They would not attend a call. They didn't ask for all the information at once so the process could be quicker. Very unprofessional. Unnecessarily prolonged the whole process. Reviewed on: 4th April 2023

ooooooooooooooooooooooooo

oooooooooooooooooooooooooooooooo Reviewed on: 20th February 2023

Great company

Good gadget cover, decent price, would recommend to others Reviewed on: 4th October 2022

Very very poor

Absolutely abysmal. Do not give these clowns a penny of your money. Their 5-7 working day turnaround is just a lie. It took nearly 3 weeks to finally get my settlement. It was a voucher with a value of slightly less than the value of my phone that could only be spent in a shop that doesn't sell my phone.... They claim that my phone has been discontinued but I bought one off Amazon with no delays or problems a week ago. Christ knows what I am going to spend this voucher on now. Reading other peoples reviews I can see that I am lucky to have even got this far! Nobody will ever reply to any emails you send unless you are already on the phone with them and I reckon I have gone through their insanely long automated phone system about 10 times. A few of the people I spoke to on the phone where pleasant enough but we all know that these delaying tactics are just designed to make a certain percentage of claimants give up before getting their settlements. Do yourself a favor and get your insurance elsewhere. Reviewed on: 23rd January 2018

Very poor customer service

Took gadget cover as part of our main travel insurance with Insuratrip.com to cover our phones and ipads. Phone stolen and claiming was a nightmare which culminated with our main insurer stepping in as without them Gadget Cover had refused to offer a replacement. Thank god for InsuraTrip.com Reviewed on: 13th August 2017

HORRIBLE EXPERIENCE WITH GADGET-COVER.COM

I'm insured with gadget-cover.com. NEVER USE GADGET COVER INSURANCE I made a claim for the lost device. Within the next 24 hours I provided all the required documentation. The claim was accepted and I've been told that within 5 working days I'm gonna receive a replacement gadget. I waited 2 weeks. Nothing. I sent an email. Nothing. Another email. Nothing. I called customer service. I was 2nd n the queue and I waited over 30 minutes. The customer service said that they don't deal with it and they will send a request to the stock team. I waited another 2 days. Nothing. I called again aind was 3rd in the queue. Waited 43 minutes. Customer service told me exactly the same, that they will send a request to the stock team. I said I wanna make a complain. I've been told that the manager is busy and will call me back within 24 hours. As you can predict, nobody called me. I'm still trying to get a replacement gadget. Very disappointed. I have a 12 months contract with them. Hopefully I can end it earlier and insure my mobile somewhere else. If you know any good trustful insurance company I would appreciate if you let me know Reviewed on: 8th March 2017