Very very poor
Do not give these clowns a penny of your money.
Their 5-7 working day turnaround is just a lie.
It took nearly 3 weeks to finally get my settlement. It was a voucher with a value of slightly less than the value of my phone that could only be spent in a shop that doesn't sell my phone....
They claim that my phone has been discontinued but I bought one off Amazon with no delays or problems a week ago. Christ knows what I am going to spend this voucher on now.
Reading other peoples reviews I can see that I am lucky to have even got this far!
Nobody will ever reply to any emails you send unless you are already on the phone with them and I reckon I have gone through their insanely long automated phone system about 10 times.
A few of the people I spoke to on the phone where pleasant enough but we all know that these delaying tactics are just designed to make a certain percentage of claimants give up before getting their settlements.
Do yourself a favor and get your insurance elsewhere.