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Home Appliance Guard: Appliance Insurance reviews

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1.83
Based on 9 reviews, last reviewed 14th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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2 star
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78%

Latest highest rating:

5

Great Service and Peace of Mind I had a positive experience with Home Appliance Guard. Installation was quick and the customer service was friendly and helpful. When I needed a repai... Read more Reviewed on: 14th April 2026
Georgeta C's avatar
Georgeta C

Latest lowest rating:

1

AWFUL COMPANY DO NOT USE AWFUL COMPANY. DO NOT USE. THEY TAKE YOUR MONEY AND THEN DENY YOUR CLAIM. Reviewed on: 18th September 2025
Rose's avatar
Rose
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Home Appliance Guard Appliance Insurance reviews (9)

Great Service and Peace of Mind

5
I had a positive experience with Home Appliance Guard. Installation was quick and the customer service was friendly and helpful. When I needed a repair, the process was easy and professionally handled. Overall, a reliable service that provides peace of mind. Reviewed on: 14th April 2026
Georgeta C's avatar
Georgeta C

AWFUL COMPANY DO NOT USE

1
AWFUL COMPANY. DO NOT USE. THEY TAKE YOUR MONEY AND THEN DENY YOUR CLAIM. Reviewed on: 18th September 2025
Rose's avatar
Rose

Abysmal horrendous company

1
Abysmal company 12 years with them never claimed before and after 40 Reviewed on: 21st July 2025
Susan Hartley's avatar
Susan Hartley

Absolute Sharks are a total ripoff.

1
Absolute Sharks are a total ripoff. Please read the small print, as they don't cover you for accidental breakdowns. Charged me for the call out £84.00, tried to cancel my contract, only to be told it completes in August. Yes, the company can't spell customer, let alone deliver it to its customer I advise going to a reputable company like Domestic and General, which is far superior to this cowboy outfit. Be warned, stay away Reviewed on: 25th June 2025
sam broadhurst's avatar
sam broadhurst

VERY ANGRY CUSTOMER

1
PLEASE, PLEASE, PLEASE, DO NOT TAKE OUT A POLICY WITH THIS COMPANY.They take your money and consistently deny claims. Absolute disgusting service. Absolute joke of a company. AVOID AT ALL COSTS, LOOK AT THE REVIEWS. I have just wasted £348 this year and they have refused to solve my claims. I didn't want to give any stars but i had to so that I could write this review. NOT 1 star but zero stars. Reviewed on: 23rd June 2023
Neil Sidnell's avatar
Neil Sidnell

This company is a rip off

1
I have had a terrible experience with a call handler called Jim today! I brought my cover over 3 months ago for 3 appliances, paid upfront! On Sunday I made a claim for the washing machine - loud drum & tumble dryer - leaking seal by the door, because I put the 16/08 instead of the 14/08 as an accident for the day of the fault, the company have told me I must get my own engineer to fix the fault to the drum! It was a simple mistake regarding a date of the fault! This company is clearly ripping people off! I wish I read the reviews before taking out the policy! Reviewed on: 18th August 2022
S El Zy's avatar
S El Zy

Hidden fees!

1
Took out 3 for 2 appliance insurance only to be told 3 months later if no fault found electrical or mechanical there would be a cost between £77-£144 this cost is payable if you miss the engineer visit. Spoke to someone today about this turns out this information is NOT on the terms and conditions!!! Hidden fees when the website stated NO HIDDEN FEES! absolutely disgusting conning people with false information! Also been told cannot cancel as I'm well over 14 days cooling off period and when I mentioned I have got a right to cancel I was then asked were in the terms and conditions does this say. I had to point out where! Finally cancelled I hope! Reviewed on: 21st May 2021
Shaz's avatar
Shaz

its amazing co

4
I recommend this product to everyone its great company Reviewed on: 16th September 2018
MIRZA MUSTAFA ALI BAIG's avatar
MIRZA MUSTAFA ALI BAIG

Answer phone message X5

1
Tired of constant messages Left on my mobile number, no calls to block just straight to the answer phone. Reviewed on: 15th May 2017
Anonymous's avatar
Anonymous

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